About Community Help
- What is Community Help?
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Adobe Community Help is a set of web services that provides instruction, inspiration, and support. Community Help combines content from Adobe Help, Support, Design Center, Developer Connection, and Forums - along with great online community content - so that users can easily find the best and most up-to-date resources. Community Help enables users to contribute content and add comments to all learning content on Adobe.com. For more, see our About page.
- Is there a charge for Adobe Community Help?
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No. Adobe Community Help is available on adobe.com at no additional charge. However, search results may include links to third-party sites, such as video training companies or book publishers, that contain excerpts or links to purchase related training products. Such offers are not made by Adobe and should not be construed as an advertisement or endorsement by Adobe.
Sign-in and registration
- Do I need to register?
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You can browse and search without registering or signing in. However, if you wish to leave a comment or otherwise participate within Adobe Community Help, you will be required to sign in with your Adobe ID.
- Is Adobe ID registration the same as product registration?
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No, this is not the same as registering your Adobe product serial number. The Adobe ID is a unique account that you create on the Adobe website. Find out more in the Adobe ID and membership FAQ.
- Can others view my information?
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After you register, you may choose to create a public profile. If you choose to do so, you may also optionally upload a profile photo, describe your interests, publish a brief bio, select which products you use most, and specify an email address if you wish to be contacted by other members of the community.
- What is my screen name used for?
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Your screen name is shown next to any contribution you make within Adobe Community Help. Other users can click your screen name to view your public profile page, if you choose to have one.
- Can I change my screen name?
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Yes. Go to Your Account and click Edit Your Account Information to change your screen name.
- Can I use my real name?
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Yes - if you would rather use your real name instead of your screen name, you may opt to do so on your profile page.
- Trouble signing up or signing in
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If you are having difficulty registering or signing in with your Adobe ID, please contact Customer Service.
Search
- What is Community Help Search?
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Adobe Community Help search relies on a new approach to search called Custom Search - a new enterprise tool from Google that enables us to selectively index only the highest quality sites and resources. This search index includes content such as product Help, language references, TechNotes, Developer Connection articles, and Design Center tutorials - as well as the best online content from the Adobe community. Searchable content is chosen by experts at Adobe and in the design and developer communities, so you find the focused answers you need faster than with any standard web search.
- How do I search my product help?
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You can filter out community content if you want to search Adobe product help only. For more information, see http://help.adobe.com/en_US/CommunityHelp/content.html#searchph
- How can I suggest a URL?
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Do you know of a great design blog or code zoo? We're always on the lookout for great new resources and sites. To suggest sites, please contact an Administrator using our Community Help Feedback Form
- Feedback on search results
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Are you finding the type of search results you expect? Please let us know by filling out this short survey.
Comments
- How do I contribute?
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Comments are an easy way for you to share your knowledge and expertise on a particular article or topic. Examples include code samples, tips, undocumented scenarios, links to additional resources, and so on. Anyone with an Adobe ID can contribute clarifications, corrections, questions, or additions to content. For forum questions or technical support visit the Adobe forums or contact support.
- How are comments moderated?
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Community moderators review all of the feedback submitted through comments. If your contribution is especially helpful, you will be rewarded with a number of Adobe Community Help points.
- Community points for contributions
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Points are awarded when a comment is approved based on the following:
Typo or obvious correction. Something readily apparent to any user, regardless of skill. +5 points Minor correction or addition; requires basic understanding of the product/technique described on the page. +10 points More complex addition or tip; requires moderate/advanced understanding of the product/technique. +20 points Advanced-level addition or tip. +50 points Community members may also receive points for other activities such as:
- Suggesting an approved URL (+5 points)
- Exemplary display of community standards and good behavior (at the discretion of the moderators).
Community Help points are displayed as part of your profile page and are used to show your status in the community. The more you contribute, the more points you will accumulate.
Community Help points have no cash value and cannot be redeemed for any goods or services.
Expert moderation
- Who are the community moderators?
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Community Help moderators are a combined team of Adobe staff (including documentation writers, support representatives, product team members, and so on.), Adobe Community Experts, trainers, authors, bloggers, and other experts within the design and developer communities.
- What do moderators do?
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Moderators review contributions from the community and help maintain the custom search index by reviewing or adding new sites and resources. More importantly, however, they provide the social glue that helps keep the community together by ensuring an atmosphere of trust and responsibility.
- How do I become a moderator?
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When new moderators are needed, another moderator or an administrator can recruit you directly. However, we are always on the lookout for potential new leaders in the community. Please use the Feedback Form to let us know if you are interested in becoming a Community Help moderator for a particular product. We will contact you directly if an opening is available.
- What are the benefits of becoming a moderator?
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Moderators are recognized experts in the community. Your profile page will automatically identify you as a moderator to other members. Moderators are volunteers in the community who are enthusiastic to help other members and share their expertise.
- When will users be suspended from the site?
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Only Adobe site administrators can suspend users. They follow the Community Guidelines to determine when suspension is warranted.
- How can I protest content moderation or user suspension?
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If you think your comment has been unfairly removed or you have been unfairly suspended from the site, please use the Feedback Form to contact the Adobe Community Help team.
Profiles
- Does it cost money to create a profile?
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No, Community Help profiles are available at no cost to registered members.
- Can I delete my profile?
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Yes. To delete your profile, click your profile link; click the Edit link. In the next screen, select Delete My Profile in the upper-right corner of the screen.
- Will this delete all of my data with Adobe?
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No. Deleting your profile only removes information that you entered, such as your photo, bio, interests, and product selections. However, any approved comments that you have contributed are retained.
Deleting your profile has no affect on your product registrations, your Adobe ID membership, store or purchase history, or Adobe opt-in preferences. To edit your Adobe account or cancel your Adobe ID membership, please contact Customer Support.
Feedback
- How do I submit feedback about Community Help?
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Please use our Feedback Form to send us feedback, including suggestions for new Community Help features.
- How do I report inappropriate comments or other site content?
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Please use our Feedback Form to report inappropriate behavior and content.
