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bernard andrel66642862
bernard andrel66642862
Participant
June 28, 2016
Answered

Muse 2015.2 Trial has downloaded but when I start it, I have an error message

  • June 28, 2016
  • 1 reply
  • 609 views

Hi, I had an old version of Muse and I decided to try the new version 2015.2. I have download the CC desktop and downloaded the trial version. Then, I downloaded the Muse trial. When I try to start Muse, I have the error message saying:

A problem has occured with the licensing of this product. Restart your computer and re-launch the product. If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.

Error: 213:5.

Officially, Adobe tells me that my trial has started, but I can't use the product. Obviously, I don't want to loose days of my trial. Any ideas? Thank you.

    This topic has been closed for replies.
    Correct answer Tanusree

    Thank you, I will move the thread.


    Hi,

    You have a permission issue with your SLStore directory.  I would recommend completing solution 2 of "Configuration error"  from https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html#main_SLStore

    Let us know if this works!

    1 reply

    ankushr40215001
    ankushr40215001
    Inspiring
    June 28, 2016

    Hello,

    Sorry for the inconvenience.

    Please try the solution mentioned in this doc - Configuration error in Adobe Creative Cloud or Adobe Creative Suite ​and let me know if it works.

    Thanks,

    Ankush

    bernard andrel66642862
    bernard andrel66642862Author
    Participant
    June 28, 2016

    Unfortunately, it did not work. The permissions for the 2 folders as described in the solution document were already as shown. I restarted my computer, just in case, and it still did not work. :-(

    ankushr40215001
    ankushr40215001
    Inspiring
    June 28, 2016

    Moving this thread to Downloading, Installing, Setting Up forum so that the experts out there can help you better.\

    Regards,

    Ankush

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