So, I have a little update because the last we discussed, it was thought the problem was related to the RH server didn't like HTML5, which is still likely. However, when you look at this link on IE, it doesn't work. The two divs in rowT stack rather than sit next to each other and when I inspect the code, I don't see anything for my media queries which sets the two div's width. http://robohelp2.rlicorp.com/robohelp/server?area%3Dgeneral%26mgr%3Dagm%26agt%3Dwsm%26wnd%3DRLink3%7CRLink3%20No%20Background%26tpc%3D%2Frobohelp%2Frobo%2Fserver%2Fgeneral%2Fprojects%2FRLink3%2FHelp2.htm%26ctxid%3D9%26project%3DRLink3http:// However, it looks fine on Google Chrome. So, if it were the RH server, wouldn't it also fail to work in Google Chrome? There must be something I need in the code to fix it for IE as well. Another strange thing, and this is likely related to my inability to wrap my head around RH, this link I just provided you above, when I view its source code, I find I need to go to this link below to see the page that contains my actual source code. http://robohelp2.rlicorp.com/robohelp/robo/server/general/projects/RLink3/Help2.htmhttp:// And, when you view it, even in IE, from that second link - it also works fine. So, what is happening from the first link to the second link? I don't know what is happening through the generating and publishing procedure that would cause one part to work and the second layer not to. Thank you. ... View more

Jeff_Coatsworth  wrote Yes, it appears to scale just fine (although I'm not using an iPhone to look at it, just a browser) - maybe you need to take some screenshots of what you think isn't looking right. Yes, it always looks fine when I resize the browser, too. It also looks fine when I test it within RoboHelp and visit the browser. This is the incorrect phone view: This is the incorrect tablet view: While it looks nice, both of those views are meant to adjust for these screen sizes. For example, the tablet should cause the top row's two columns to stack instead of float:left; and the mobile would take that one step farther by also removing the icons. Jeff_Coatsworth  wrote Your colleague will certainly generate and publish the output, but that doesn't answer the question of where it's being published to - any old web server or one that's running a version of RoboHelp Server (a separate hosting product not to be confused with RoboHelp HTML - the content creation tool). Colleague's answer is: "It is a RoboHelp server." Here is the updated link to the published page (I'm told you should be able to see it even when not logged in): http://robohelp2.rlicorp.com/robohelp/server?area%3Dgeneral%26mgr%3Dagm%26agt%3Dwsm%26wnd%3DRLink3%7CRLink3%20No%20Background%26tpc%3D%2Frobohelp%2Frobo%2Fserver%2Fgeneral%2Fprojects%2FRLink3%2FContact_Us.htm%26ctxid%3D3%26project%3DRLink3http:// ... View more

Jeff_Coatsworth  wrote You keep saying "However, once the page is loaded through robohelp online, it no longer works." - what are you talking about? You've generated the output (& as far as I can see, it scales just fine) - are you talking about hosting it on a web server that's running RH Server version?? Since I only code it and my colleague generates it, I had to ask her for what she does. She says she Generates and Publishes it. Willam van Weelden wrote Media queries are working for me as well. I can imagine the RoboHelp editor or preview not picking it up though. That one doesn't play with media queries like a browser. How do they appear in order for you to say they are they working for you? Are they consistent with the screenshots of what they should look like? Basically, the first change should be seeing the left column and the right column in the top row stack. The smallest version (mobile) will remove the icons and adjust padding for a best fit on smaller devices. ... View more

This link is now working. Whatever glitch that had caused it to endlessly turn has been repaired. This is the link in question. http://robohelp2.rlicorp.com/robohelp/server?area%3Dgeneral%26mgr%3Dagm%26agt%3Dwsm%26wnd%3DRLink3%7CRLink3%20No%20Background%26tpc%3D%2Frobohelp%2Frobo%2Fserver%2Fgeneral%2Fprojects%2FRLink3%2FErika_Take_3.htm%26ctxid%3D8%26project%3DRLink3http:// The question is why are the media queries not responding? When I test the page before it goes through RoboHelp, everything works splendidly. I can shrink the browser and see it in action and I can view it in the different mobile views using the Inspector Tool and it also works just fine. The moment it goes through RoboHelp they no longer works. Please help! I've up against my deadline and I have no idea why this isn't working. ... View more

We are having technical difficulties, so the link isn't working right now. As far as the queries, I wrote the code in Notepad and pasted the css styling into the head and the body content into the body, so as not to overwrite anything in the head or otherwise RoboHelp may need. Where do I expect them to work? The webpage. From my notepad version, they work. I test them by using the devices feature available in Chrome's inspect tool as well as simply resizing the browser window. Everything works as expected and planned. However, once the page is loaded through robohelp online, it no longer works. As soon as our technical difficulties have been resolved, then perhaps things will make more sense as you'll be able to see the page doesn't use the media queries. ... View more

Let's try this again: http://robohelp2.rlicorp.com/robohelp/server?area=general&prj=RLink3&ctxid=8&wnd=RLink3 ... View more

I forgot the link the page: http://robohelp2.rlicorp.com/robohelp/server?area%3Dgeneral%26mgr%3Dagm%26agt%3Dwsm%26wnd%3DRLink3%7CRLink3%20No%20Background%26tpc%3D%2Frobohelp%2Frobo%2Fserver%2Fgeneral%2Fprojects%2FRLink3%2FErika_Take_3.htm%26ctxid%3D8%26project%3DRLink3 Thank you. ... View more

Thank you, I did not have a problem at home. In fact, I used a couple of computers and found no problem with them or IE. However, I did discover the following meta tag needed to be added and that did fix part of the issue. The biggest part, which was the scrambled look. Now I have to figure out how to make it look perfect. <meta http-equiv="X-UA-Compatible" content="IE-edge"> However, the look is still not perfect. For example, I need to fix some padding issues that are only from her view as well and none other. I've also discovered that my media queries are not being recognized at all from a mobile or tablet. It does work when I simply resize the browser, but unfortunately, not when I actually view from a tablet or phone. ... View more

Ok, I will do that. I don't have that on my work computer, so tonight I will test it from my personal computer that does have FF. Thanks ... View more

Peter, I just saw your question. I'm new to the company and because I found it more cumbersome to figure out how to create within RoboHelp I just created outside of it and pasted in my code. The company still expects to output from RoboHelp. I tried playing around with the HTML5 layouts and couldn't figure it out. Everyone is using IE 11, so we are above 10. Even I have that and it works fine with mine. The only difference between those where it doesn't work and those who do are Windows 7 and 10. Those of us with 10 it works fine and those with 7 it doesn't. I could test on Firefox, but our clients can only access our portal using Google Chrome or IE, so in the end I'm back to figuring out the issue with IE on Windows 7. Typically, they simply create a graphic and then add hotlinks to it. When I got here I said there's no reason we can't make one with code and make it responsive. Now I'm starting to see the troubles they were facing - especially since none of them know coding. If I can't get this figured out that's likely what we'll be doing ... View more

What could be another reason for the above inconsistencies with our computers? Additionally, the media queries are not carrying through to my tablet and phone. ... View more

Everyone is using IE 11, so all those who the pages works correctly and incorrectly are using the same version of IE. ... View more

Apparently, it's only for IE, however the only two we are worried about are IE and Chrome. It also looks fine if you have windows 10. My co-workers who have an earlier version of windows, it gives the incorrect view. I've attached screenshots of what it's supposed to look like and what it does look like from various views. Thank you. ... View more