I can certainly promise you the fonts were not outlined if they had changed from your observable .PDF to the final print. The method for designing the print label in an ".Ai" extension is so its a working document the designer can easily modify without compression. The conversion to a .PDF is for multiple reasons. A watered down explanation is the .PDF contains layered information for the printer to view (hidden layers for the design measurements, color codes, etc.) while also being a viewable document for the client to see. When YOU open a .PDF, it will show the document as an "As is" state, meaning the fonts wont change even if you dont have the font file on your machine. However, if the fonts weren't outlined and the printer opened the .PDF, the unseen layered information within the document will change. A few possibilities could be: - The printer messed up on the print plate which caused the text to print in a weird way (unlikely but can happen) - The file sent to the printer didn't have outlined text If you can attach the .pdf to a post, I can open it in illustrator and tell you right off the bat if text had been outlined of not.
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