Branching to a new discussion, Hi Erin, Sorry for the trouble it has caused to you. Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image. Hope this helps! Feel free to update this thread in case of any additional questions. Regards, Twarita ... View more

Hi there, Sorry for the trouble it has caused to you. I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 29 Jul 2018. The subscription has been cancelled and the remaining assets got expired on 3/28/2019. Note: You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription. For more information, please refer to Common Questions about plans, purchasing, and availability, Adobe Stock The downloaded assets always remain in your license history. Feel free to update this thread in case of any additional questions. Regards, Twarita ... View more

Katinka, As Abambo has already mentioned that all the Adobe Stock assets are at its best resolution. Also, I would like to let you know that the image you have mentioned above is not available in other sizes. You may opt for a standard or an extended license for the same(as per the requirement). In Adobe Stock, only premium images are available in two sizes You can also license the same images in a smaller size for half of their price. For example, you can license a premium image priced at US$499.99 with dimensions of 6000 px x 4000 px or for US$249.99 with dimensions of 1688 px x 1125 px. For more information, you may refer to Common Questions, Adobe Stock Feel free to update this thread in case of any additional questions. Regards, Twarita ... View more

Branching to a new discussion, Hi Beryl, Thanks for highlighting this. I will report this to the concerned team. Feel free to update this thread in case of any additional questions. Regards, Twarita ... View more

Jill, In regards to the following request, I can raise it as a feature request for Adobe Stock since we do not have such raw image available for Adobe Stock currently. Regards, Twarita ... View more

Hi Susana, Sorry for the trouble it has caused to you. I have checked your account details under the Adobe ID shared in the forums and was unable to locate any subscription or transaction details. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance. In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Regards, Twarita ... View more

Hi Mark, Sorry to hear that you are facing issues with Adobe Stock services. If I understand correctly you are searching for images in English and when you view the images in detail some of them are in German and French. Unfortunately, there is no way to filter out the images by a specific language since it's all based on keywords that the contributor has added when they have submitted the image. However, you may try searching for the image by giving the specific keywords on Adobe Stock website. Also, our product teams are already working to improvise more on the features of the Stock and Contributor sites. Feel free to update this thread in case of any additional questions. Regards, Twarita ... View more

Hi Stephan, Thanks for reaching out to the Adobe Stock community. You can use the same license twice, however, please make sure that if you are using the same asset for different clients, the asset should be licensed separately so that it is legitimate. Refer to Common Questions, Adobe Stock For more information on the usage of Adobe Stock images for client use, please seehttps://wwwimages2.adobe.com/content/dam/acom/en/legal/servicetou/Adobe_Stock_Additional_T erms_en_US_20180605_2200.pdf (Section 3.4 a) You may also refer to the licensing terms and restrictions Stock Licensing & terms FAQ: Where can I find the terms and licensing information for Adobe Stock?  for more details. If the asset is to be used by your client, I would suggest you to have the license transferred to your client in order to prevent confusion wherein the client needs to sign a written statement indicating that they will follow the stipulation in the Stock licensing Term. Feel free to update this thread in case of any additional questions. Regards, Twarita ... View more

Moving to Adobe Creative Cloud​ Branching to a new discussion, Hi there, I see you have an Adobe account under the same ID as with forums. I have checked your account details and noticed that you had signed up for Photography Plan on 23 Mar 2019. The subscription has already been cancelled. Feel free to update this thread in case of any additional questions. Regards, Twarita ... View more

Branching to a new discussion, Hi Mike, Sorry for the trouble it has caused to you. Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image. Hope that helps! Feel free to update this thread in case of any additional questions. Regards, Twarita ... View more

Hi Maria, Thanks for reaching out to the Adobe Stock community. Yes, you may download the free Adobe Stock assets(having a company creative cloud license). If I am not wrong, you are talking about the Adobe Stock promo offer. Is that correct? If yes, I would like to inform that when you subscribe to the Adobe Stock promo offer(10 images or 40 images per month one-year plan) the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation. For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe Also, Adobe Stock offers a few templates and 3D assets that are free. For more information, please refer to Common Questions, Adobe Stock Hope this information helps! Let me know if I have misunderstood your question. Regards, Twarita ... View more

Hi there, We apologize for the inconvenience caused to you. Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience. Regards, Twarita ... View more

Hi Bryan, Sorry to hear that you are facing issues while cancelling your subscription. I have checked your account details and noticed that you had signed up for Adobe Stock-40 images per month(one-year) plan on 18 Mar 2019. The subscription has already been cancelled. Feel free to update this thread in case of any additional questions. Regards, Twarita ... View more

Branching to a new discussion, Hi David, Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image. Hope that helps! Feel free to update this thread in case of any additional questions. Regards, Twarita ... View more