Thanks for letting us know about the update. I updated my PC desktop and the links now work as they did before. So it's odd that you are having to go an extra step, which of course is not helpful to your clients. Please, can someone from Adobe answer this: I don't understand why the update didn't happen automatically this time. I didn't do anything to my laptop to see if it would update on it's own, and not, it's still the previous non-linking version. I had to manually update the PC. Before, the evil August update that took away the linking capacities occurred behind the scenes without any action on my part. I thought with the latest version of Acrobat DC that the updating happened automatically, since the ability to choose how and when to update was taken away. I didn't receive any notification that an update was available, I wouldn't have known one was unless I read Andrew's post. Because if my customers don't know that an update is available, this "fix" is not going to really help us. ... View more

I too figured that out in regards to printing as PDF vs saving--and am doing it that way going forward. Unfortunately, that doesn't help retroactively all the 1000s of PDFs I've sent to customers in the past who purchased them already and who suddenly can't access links that are integral to the product itself--like Dave Ing above mentioned his own issues with this. Regarding clicking 5x, those links do finally open when you do that! Good detective work. But again, customers are never going to figure that out, nor should they have to do all that troubleshooting when purchasing something that was advertised as having usable, clickable links. All they know is that something that was supposed to happen doesn't happen, and it makes me look bad, not Adobe. ... View more

Okay. It is now around 3 months since this issue was caused by an update. you all know about it, you know that it is a huge issue for many thousands (if not more) people, and yet nothing has been done to correct the problem. The links that worked before your update still do not work! I don't understand how it was fixed in early September, then 2 days later (as I mentioned in a previous message) the links again were not working. Please advise what you are doing and when we can expect an update. The times you've been asked by me and other posters in the past couple of months we've all been blown off. I am sorry to sound testy about this, but the hours I've spend addressing this problem have pushed me over the edge. ... View more

Update: It's now 2 days after my last message above.Just tested the links again, and the ones which were suddenly clickable again only 2 days ago on my laptops are not working now. The software version is still listed as 20098, but clearly something changed behind the scenes. So this means that without changing the default settings (and what client would know to do that??), none of the links from the affected PDFs can be accessed, just like before. ... View more

That's good to know. About when can we expect that update? ... View more

Hi. Both my laptops and my desktop have the 20098 Aug 30 upgrade. The laptops now can access my previously created PDFs links fine now (they couldn't a few weeks ago) but the desktop still has the same problem. I just did a reinstall on that desktop and same problem. So no, the problem is still not fixed if only 2 out of 3 computers in a person's home are able to access the links, which all worked perfectly on all of my computers at the beginning of August. Of course changing settings is not a viable option for clients per the above message. I have thousands of customers who need to open links on my PDFs! Please come up with a fix for the problem rather than a band-aid which won't work across the board. Edited to add: I went to the Commenting section (per the above comment as you advised) of both of the laptops which have working links and the "Enable text selection for highlights..." is checked. As it is on the desktop that will not access the links. So that setting is the same on both the working links and non working links. ???? Then I unchecked the setting on the desktop and the links do indeed now work after doing so. But how does that make sense that the links work just fine with that highlight setting checked on the laptops but didn't work with the same setting checked on the desktop?? And now the desktop works but with the setting the opposite??? ... View more