I have a new Teams (educational) installation of 22 licenses of Creative Cloud All Apps plus 11 licenses of InCopy, set up using a single Adobe ID for these device licenses. I have been pulling my hair out trying to understand how to manage issues with two Add-Ons I need on those 33 Macs to work with our Content Management System. I have called Adobe and been transferred 8 times, in and out of the "Teams department", but no one has been able to help yet. I had no problem building and deploying the installation of the Adobe apps; they all launch and run as expected. I need to install one InDesign Add-On for the 22 Macs with CC All Apps, and one InCopy Add-On on the 11 Macs which have only InCopy. I have acquired the Add Ons, and most of the Macs correctly installed the Add-Ons automatically via the Creative Cloud desktop application. But for some reason, the Add-Ons did not load on a couple of the computers. So my question is how to get those computers to install the Add-Ons. The Troubleshooting Adobe Add-ons web page instructed me to visit the My Add-Ons page (this page), click Uninstall, wait 2 minutes, and then re-Install. Well, that was a disaster! It deletes the Add Ons from *all* the computers, disrupting all my users. (It gets worse because the computers ask for Admin permission, and say they could not complete removal of the Add-On, and I can’t be at all 33 computers simultaneously to grant Admin access.) So I end up with some computers with the Add-Ons installed and some without. What I need to find out is how to force a computer to clear whatever is blocking it from auto-installing the Add-Ons, without affecting the other computers in the Team. How can I get an Add On installed on a single computer which, for whatever reason, hasn't loaded it? I know there is a third party ZXPInstaller app I could put on each machine to manually install the Add-Ons, but I'm hoping there is some simpler way. Surely there are other Adobe customers who have much larger installations than ours, so there must be a proper way to do this. Do they create individual Adobe IDs for every computer (adobe1@xxx.com, adobe2@xxx.com, adobe3@xxx.com, etc.), so the actions on one computer don’t affect the others? That seems like it would be very hard to manage, but if that it the best approach, is there a way can I convert my licenses installation to do this? Or, hopefully, is there some other way to clear the Add-On history or preferences on a specific machine so that it will try again to download a missing Add-On? Thank you in advance for any help/advice/guidance you can provide.
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