Hello. Acrobat 2017 says it is up to date. My OS is Windows 10 and it is up to date as well. ... View more

Hello again Vinod. I saw that suggestion while trying to research the problem. Both are unchecked but the problem still persists. Alan ... View more

Hello Vinod. When I try to use "File - open" or "File - save as" NO browse window opens. Acrobat just stops responding. As a result I can't send you a screen grab of the FileOpen dialog because it does not come up. That seems to be the issue. As for your second set of comments: 1. I do not have a network drive connected. My system has 3 drives: an SSD boot drive, a SATA drive and a second SSD drive, all directly connected. 2. The only other program that has done this before is MS Word 2007 where it locks up when I try to use "File - open". With Word, however, if I close the program and re-open it I can then use "File - open" and it works fine. With Acrobat this is not the case. 3. I have restarted my system several times. I have uninstalled and re-installed Acrobat with many reboots in between these steps. Nothing has worked as of yet. ... View more

Hello Vinod. I have created the dump files as you asked and have zipped them. Here is the link to the folder with the files on Hightail: "Hightail Link to Acrobat Dump Files" Please let me know if you have any trouble accessing the files.https://spaces.hightail.com/space/vfPS2bqrp9 The first file, "Acrobat01.zip" was created just after opening Acrobat without doing anything else. I then clicked "File - open" and created the next three dump files over a period of about 2 minutes. When the last one, "Acrobat04.zip" was created, Task Manager was showing that Acrobat was "Not responding". I hope they shed some insight into why this is happening. ... View more

Hello Amalj. See my answers below. Hi ALipski, Apologies for the delay in response and the trouble caused. As stated above, you have Acrobat 2017 and its freezing when new browser windows open in acrobat, correct? What is the dot version of the Acrobat you are using? To check the version of the application please refer to the link - Identify the product and its version for Acrobat and Reader DC <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Facrobat%2Fkb%2Fidentify-product-version.html> My Acrobat versions says it is up to date .... version 2017 (17.01130143) Is the file locally available on your system or is it on a network drive? *This has been a problem with files on the PC as well as external USB drives (it's hard to say because selecting File - Open ... locks up so it never shows the explorer window to tell it where to find the file).* Is this a behavior with a particular file or with any file you try to open? Any file. Please check for any missing updates. Go to Help > Check for Updates. To know more about the latest version available, Please refer to the link - DC Release Notes — Release Notes for Acrobat DC Products <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fwww.adobe.com%2Fdevnet-docs%2Facrobatetk%2Ftools%2FReleaseNotesDC%2Findex.html> As I said above the program is up to date.* Try to repair installation. Go to Help > Repair Installation. *I have done this several times. No improvement. Even with rebooting afterwards.* For the testing purpose, you may try to turn off the protected view. *Go to Edit > Preferences > Enhanced Security > Turn OFF the Protected View and Uncheck Enhanced Security. Restart the application and check.* *Note: Switching OFF the security is for testing purpose only, please turn ON the security after testing, irrespective of the result.* *I turned both off and restarted Acrobat - it still hung when I selected File - Open.* If, turning off the security works for you, please refer to the help article - Protected Mode troubleshooting | Adobe Reader <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Facrobat%2Fkb%2Fprotected-mode-troubleshooting-reader.html> Could you please share the file with us through private message for the testing purpose? - How Do I Send Private Message | Adobe Community <https://forums.adobe.com/thread/1184148> *There isn't really a file since it locks up when trying to open anything. I can open a file if I double-click on a file in Windows Explorer and I can open one if I double-click on a file in the "Recent" window. It appears to only be a problem when Acrobat has to open up a Windows Explorer window. That is why the problem occurs with "File - Open", "File - Save As" and "File - Export". In all of these cases it needs to bring up a Windows Explorer window so that you can select the file to open or the location and filename to save/export to. For some reason Acrobat and Windows do not want to play together here.* You may also refer to the help articles in the links below: - Resolve Acrobat DC intermittent crashes on Windows <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Fin%2Facrobat%2Fkb%2Facrobat-dc-crashes-on-windows-os.html> -Troubleshoot Windows system errors, freezes | Adobe software <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Fx-productkb%2Fglobal%2Ftroubleshoot-system-errors-freezes-windows.html> Let us know if that works for you Any other suggestions? Regards, Amal ... View more