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ThoR294
Community Beginner
ThoR294
Community Beginner
Activity
‎Jan 02, 2018
10:54 AM
Hi Anand, No problem. The issue is not resolved. We are currently doing a workaround by renaming the activeX folder in C:\Program Files (x86)\Common Files\Adobe\Acrobat ... This disables the plugin temporarily till adobe is updated, then we have to do it again. I tried calling adobe support but they will not support adobe reader itself, they said to post here.
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‎Dec 12, 2017
11:45 AM
1 Upvote
I was thinking it was a network thing, because I saw some blerb that it couldn't reach the auth server, but why would pro/standard accept it and reader not? I think that is what pulled me away from a network issue.
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‎Dec 12, 2017
11:21 AM
I just checked my signature settings, and there is an "issuer" which is one of our cert servers, so I guess that is the certifying authority? Sorry I am not an adobe pro by any means lol
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‎Dec 12, 2017
11:07 AM
It is created in Adobe Software. No hardware needed. Not sure on the certifying authority, guess I can gather that. What is bizarre is that the signatures validate fine in adobe pro/standard, but do not validate in reader.
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‎Dec 12, 2017
11:02 AM
What do you mean?
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‎Dec 12, 2017
11:01 AM
Bump.
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‎Dec 08, 2017
07:49 AM
Hi anandSri, The fixes were already tried. Also, every person with adobe reader has this issue, so we would need a way to fix it via GPO of some sort. Not sure why it is breaking with Reader and not Standard/Pro. Thank you,
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‎Dec 04, 2017
05:02 AM
2 Upvotes
Hi Adobe, We are struggling with getting Adobe Reader DC to recognize signature as trusted. Every time we click on a signature, we get this message in Reader DC, and cannot further sign a document. If we use Acrobat Pro 2017, we get the correct message: We have tried various settings under EDIT -> PREFERENCES -> SIGNATURES -> VERIFICATION (More...) and unchecked "Require certificate revocation checking to succeed whenever possible during signature verification", also unchecked "When document has valid but untrusted signatures, prompt to review and trust signers". Nothing seems to work, just odd how Acrobat Pro 2017 works and Adobe Reader DC does not. This is happening to multiple users in our environment. Thank you.
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‎Dec 01, 2017
09:55 AM
also, forgot to answer, yes that is correct.
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‎Dec 01, 2017
09:55 AM
Hi Anand, We have already completed those steps, as you can see in the 2nd photo where the addin is disabled, and the option to enable/disable it is grayed out. This is on a computer that is on a domain, where we have a GPO set to disable the addin.] The only way we have been able to get it to work, is to delete the folder on the PC that contains the adobe PDF plugin for IE.
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‎Nov 28, 2017
11:04 AM
Hi Adobe, I have Adobe Acrobat Reader DC version 18.009.20044.55097, and I am using IE 11 version 11.674.15063.0. I have properly disabled the Adobe PDF Reader plugin within Internet Explorer, and PDFs are STILL opening inside of the browser. This happens on Windows 7 AND Windows 10. Any tips?
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