I am IT, but for some reason it's not on my adobe id - they sent me the wrong link. I found the zip, working with a broken hand and not all here, but have to finish setup today. arg 😞 thanks, Jeff! ... View more

found old zip file on old pc. thanks. ... View more

Hi @Amebr ,    Thank you - yes, I have one output which publishes to my test site, and another to the production site. I send out the specific URLs for review, so my main concern is publishing to production. I will tag each incomplete or review needed topic to ensure this is kept correct, then exclude from publishing.   Kind of surprised/embarrassed I never did this before, but usually we develop completely before publishing. This project will last 2-3 years.   Stay healthy! Anahid ... View more

Hi Jeff,   I didn't see where I could actually tag a book until now. So if I want, I could tag topics Windchill PLM and Product Hierarchy AND tag the entire Supply Training book, and none would write to the production KB, correct? I was looking at the Properties for the book, but now see that I can apply a conditional tag to the entire book, so I assume that covers everything I've added to that book. I looked a little further after reading your response, so thanks in advance 🙂   Stay healthy 🙂 Anahid   ... View more

Hi Jeff, I was just adding that - realized as soon as I posted. I used to be able to edit/delete questions, but cannot. This is Robohelp 2019 - Classic. Also, is there a way to extract all topics with a conditional flag to track them? It would be nice if it displayed in the list of topics. I suppose I could print all based on that flag, but I just want the topics not the content. many thanks, Anahid ... View more

Thanks again... I will replace with open in a new tab. Doesn't work with Edge either, we're pretty much a chrome house here. I never use IE except to test, and am amazed something actually worked in a microsoft product... ... View more

Thank you, Peter. I will check out Resource Manager. One last question, does it make any sense at all that this works perfectly from Internet Explorer but not chrome, edge or firefox? Worst comes to worst, I'll set to open in a different window. Anahid ... View more

Hi Peter, Thank you for the suggestion. The problem I see is if I have a merged project, everyone can see the data, correct? The support group does not want the regular users to see it, hence it will have a separate, unshared URL. Someone could find it if they tried, but it's very unlikely.  What you describe is what I want to do for a different project, where they have 6 sub-projects beneath one large digitization project. They should be able to see them all, but have separate areas. I will definitely check out your site. Many thanks, Anahid ... View more

Sorry the video is poor 😞 trying again with a closeup, I can see it clearly on my screen - https://photos.app.goo.gl/gibY2FyGMKJWKQSh8. In the video, the link that opens is the one I changed the hyperlink to open in a new window. I prefer it to open it as "page default", and display in the main frame of the the current project. It gets too cluttered with all the open pages. If I have to do that to make it work, I will.   Are these separate projects? Yes they are Do they have to be that way? I believe so, they need to have separate URLs This is responsive help, correct? Yes - it is In one project you are linking to what in the other? Specific topics or just opening the target help I can open a project home page, but I am linking to specific topics in a different project. That is what does not work.  ... View more

Hi Peter -    Hopefully I am answering your questions. Yes - these are behind a firewall. Any Motorola or Lenovo user can access both KBs without issue, and open any links. Windchill KB provides detailed training for users of the system (http://windchillhelp.mot-mobility.com/) PDMTeam KB provides detailed information for support. But I link to the pages within the User KB, where step-by-steps are. (http://pdmteamhelp.mot-mobility.com/) Most support staff does not need step-by-step information, but I want to link to it for new members so all the info is in one place.  So step-by-steps are in Windchill KB, and then if I have to refer to it in support documentation, I just put a link so they can view it. This morning, one page opens, another doesn't. Here is a link to video - https://photos.app.goo.gl/8oVBudwx646owENj7.  The only change I made is yesterday afternoon I renamed the link that opens today: from: http://windchillhelp.mot-mobility.com/Loadsheet/Request_Sales_Model.htm To: http://windchillhelp.mot-mobility.com/Loadsheet/SM.htm Then renamed it back to http://windchillhelp.mot-mobility.com/Loadsheet/Request_Sales_Model.htm While waiting I can try doing that to a few more, but it would make zero sense that renaming worked. These pages were created in RoboHelp 2019 Classic, they were not imported.  ... View more

Peter,   You absolutely rock 🙂  The zip file worked perfectly linked to the image map. Thank you so much as always! ❤️  ... View more

Unfortunately that doesn't help with not being able to view the icons. It's quite difficult to use, I suppose I need to start playing with new 2019. When I've played with different css's in the past, I had odd results when trying to go back, so I'm a little leery about that.  My eye dr recommends retiring, but I'm not that old, and not ready to retire!!! Going to talk to him again today at my appt 😞 ... View more

I'm asking you to vote for this bug - https://tracker.adobe.com/#/view/RH-4420 I do have some vision issues, but regardless, look at my icons, and the way the content is displayed when working - they are unreadable. I'm using a P51 ThinkPad (a best-selling engineering laptop), a Samsung 27" monitor and an Apple 27" iMac Retina display monitor. It's difficult to work on any of them. My original issue below:   I am going nuts using Robohelp 2019 Classic.  This is what my finished product looks like. Easy for my users to read. But look below for what I have to deal with... both screenshots are taken displayed on the same monitor. This is what I'm working in - 12pt Verdana, and it's microscopic, and the icons cannot be identified. I literally cannot read it on a 30" monitor, and end up changing the font size, then have to change it back. It was better previously, but has never displayed properly. My resolution is set to recommended values - 2560x1440.   [merged back into this original thread - moderator] ... View more

Amebr - Am I the only person reporting this issue? I can't believe there isn't some reason why it's so unuseable. Would switching to the non-Classic version alleviate it? I haven't taken the time to switch because... I'm just too busy.    But since I have some vision issues anyway, it might be time to bite the bullet if that is the case. I've been using RH since 2007, and this is the first version I have had this issue with. If it weren't for Windows 10, I would never have switched 😞 ... View more

Once again, my thanks Peter! I had this issue, and changing Macro settings worked and allowed me to create the word doc. It failed with on the PDF generation with the error message "Internal error encountered, Failed to generate Printed Documentation.", but I'm guessing that may be because Motorola/Lenovo is now using Foxit. And actually, who cares? I am perfectly capable of saving a word doc as a .pdf file!  You rock as always... Anahid ... View more

Thank you, Peter! ❤️  You and Rick are still my champions, I'm reading it now! Happy Holidays! Anahid   ... View more

Hey Rick, Never felt like you were talking down to me, no worries! I was just extremely frustrated once I couldn't reproduce. I spent so much time going down the rabbit hole to try and figure out why, I never took the simple step of just starting from scratch. Lesson learned I guess! I do learn so much from you and Peter, and am so very grateful you are here to guide and teach. Did you ever create that more advance online training? Cheers! Anahid ... View more

Hi Rick, I'm prefacing this with I'm in IT. If a user said what I'm about to say to you, I'd put them on mute and either curse them or laugh at them. But, I actually had two people look at this and see the same thing I did, including a network guy who said there was nothing wrong on the server, it was Robohelp. (note - I showed him the files displayed in robo, then on the server and on the resulting webpage). I created a topic - "audio" I loaded 7 .mp3 files as baggage files and tried both dragging and dropping them onto audio, then after I got incorrect results removed them and added via the Insert > Multi-media option Double clicked WebHelp (Primary Output) and generated my output clicked the resulting "Publish" button to copy to the webserver When I viewed the results, the page "audio.htm" only the first file was displayed, and the other six were not displayed on the page, although they were in Robohelp 2019 classic. After playing around for a day, I gave up and created hyperlinks to the .mp3 files. After generating output and republishing, it worked. I was replicating for you, and created a new topic, audio2, dragged and dropped the files and it worked perfectly. Therefore, I give up. if this happens again I will take screenshots. It is frustrating and embarrassing and I wasted two days working on it Anahid ... View more

I am using 2019 Classic, very sorry for confusion, Peter. ... View more

I made a small site for someone who just had to use a particular font for their headings at the top of the page, but as you said, the people viewing didn't see it. If it's only in certain scenarios, you can do what I did - do your heading in Word, take a screenshot and insert that. They ended up with a very nice design for the header, fit exactly what they wanted, and everyone saw it properly For full text, do what Peter said... he's always helpful - and right ... View more

If Stefan monitors this thread, consider this my enhancement request to allow enlargement of a screen similar to Microsoft, enabling wrapping, regardless of resolution. Would be brilliant! I've got it working, but can't get it large enough to make me truly happy - then again I couldn't on my mac either... ah well, back to Optometrist Friday! ... View more

Hi Peter, I'm curious, does your Surface Pro have 4K support? They told me it was a 4K issue only, and you can't use the default setting which is 250X. But even taking it down, it was much smaller text than any other app. Using an older monitor and swapping for that to be primary display and taking it to 150X, the screen is okay to read, but I will still end up using my mac monitor with a USB-C to thunderbolt connection so I can get a decent size. Yes - I do have some vision issues, but nothing else is as small as RH... I wish that you could control the magnification of the app (like Microsoft apps) - without then having to scroll to the side because it does not auto adjust to the width of the window. I haven't seen an app that doesn't do that in years. I realize RH is not one of the bigger selling apps, but I love it, and think it would be a worthwhile enhancement which would resolve this so easily. ... View more

Hi Stefan, I am using a laptop now, as I cannot get a windows update for my vmware to windows 10. It's extremely clear, but minuscule. I was unable to read anything on the laptop screen, although by setting my old acer as primary it's small, but usable. However, I had to change from default of 250% to 200% for display size. Sorry if it's not the right team - I called Adobe, and told them I was installing RoboHelp 2019 - they said it was RH support team. And I currently am running Classic, as I'm in the middle of developing a new KB I have to publish this week. If you have some advice to share, you could be my hero! I have vision issues, which is why I'm using a mac monitor and a large acer with the laptop. I had a hard time getting RH 11 large enough - was always getting headaches when working for several hours. Thanks, Anahid ... View more