I cant even open Prem 18 to edit clips it just crashes out during the loading screen. The Tech guys at Adobe just took control of my PC for 3 hours deleted my cut my private host info ( Great they have all that ), told me it was AVG - removed that and it still wont open. I've been trying to get this to work for 12 hour now every way i can think of. Also, what is the point of your chat when they don't know how to use a PC or read?
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