having the same problem I need to cancel because im completely unable to use mine, I was never told about the cancellation fee whatsoever and do not have the money to cover it at all I dont have the time at all to wait two hours on phone to talk to support about how to cancel my subscription that is now charging me if I cancel for a full year which i did not select in my plan at all I'm furious and want to know why its been changed from an annual monthly paid subscription to a full year when i had only paid for two months prior to this.
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