First, my solution that has worked perfectly on two separate laptops, one Dell and one Asus.. Roll back the drivers on your IntelHD video card to the oldest software you can. My Asus only needed drivers from 2017, while the Dell needed drivers from 2015. Once I did this both have worked perfectly. Short answer to Kevin: Yes, and it didn't help. Long answer: Most laptops with strong graphical muscle have two graphics cards, one used for basic display and another for the heavy lifting. In the two laptops I use an Intel HD 530 does the basic work and an Nvidia card is the muscle. Disabling the Nvidia card solved nothing, so the Nvidia card wasn't the problem. Disabling the Intel HD 530 fixed the problem, but the mobile Nvidia cards aren't really designed to be used as the basic graphics card in my laptops. This caused a bunch of Windows errors like low refresh rates inability to change resolutions. The problem was the IntelHD video cards, which have always been terrible and problematic video solutions at best since their inception. Again, I'd like to point out how off base and dismissive Adobe tech support has been during this entire process. Not just the crashing after boot issue, but the crashing when importing issue as well. Private messages with employees on this form and especially calls to tech support reps, none of these people were able to solve my problem. I figured out the solution on my own time. Phone support was especially frustrating, as two separate techs noted my available video ram, closed my ticket and hung up on me. For the past month I have been running Premiere, Cinema4D, Photoshop, Illustrator, InDesign and Audition on an iMac and an Asus laptop. Neither of these computers have 4 Gigs of video ram, but everything has been running smoothly. It's almost as if Adobe is using this 4Gig requirement as a way to avoid distributing support resources to a large number of paying customers.
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