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About grommis

since ‎Dec 06, 2008
‎Dec 26, 2023
grommis
Explorer

Re: Update problems with CC

by in Download & Install Discussions
‎Dec 19, 2019 11:24 AM
‎Dec 19, 2019 11:24 AM
Thank you for the help!  After uploading the log files I was ultimately able to chat with someone from Adobe and with his online help and a screen grab, he was able to resolve the problem for me. He believed it was a corrupted download of the new cc desktop and even he had some problems removing all parts of the original download from my computer so that a new download could be installed properly.  All help was greatly appreciated. ... View more

Re: Update problems with CC

by in Download & Install Discussions
‎Dec 11, 2019 11:06 AM
‎Dec 11, 2019 11:06 AM
Hi Jeff, Thanks for your follow-up. I have run and uploaded the CC Log Collector Tool. I then clicked on the second link in your email and it takes me to the Customer Care page and I cannot figure out any way to contact a person. The closest I have come is a chat with a computer that doesn’t like my answers. Bill Sent from Mail for Windows 10 ... View more

Re: Update problems with CC

by in Download & Install Discussions
‎Dec 11, 2019 09:04 AM
‎Dec 11, 2019 09:04 AM
I tried to Update PS again and got to 45% downloaded before it stopped (it got to 45% within a little over 2 minutes). After 8 minutes of no further visible action I cancelled the operation. No error code that I can find below in the last 6 lines from the Install Log file. 12/11/19 11:48:14:927 | [INFO] | 356 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 7700 | Successfully deleted directory from path: C:\Users\wrtro\AppData\Local\Temp\ETRAB46.tmp. Recursive: 1 12/11/19 11:48:14:934 | [INFO] | 356 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 9776 | Exiting hdpimControlProgress with status '0' 12/11/19 11:48:15:380 | [INFO] | 356 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 9776 | Inside hdpimTerminateSession 12/11/19 11:48:15:878 | [INFO] | 356 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 8068 | Released product specific lock for SAPCode: PHSP 12/11/19 11:48:15:883 | [INFO] | 356 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 9776 | Exiting hdpimTerminateSession, successfully closed session '0' 12/11/19 11:48:15:926 | [INFO] | 356 | HDSetup | HDSetup | AppContext | | HDSetup | 500 | Exit Code: 0 -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 0 error(s), 0 warnings(s) Yesterday I let it run for 84 minutes with no change Sent from Mail for Windows 10 ... View more

Update problems with CC

by in Download & Install Discussions
‎Dec 11, 2019 07:41 AM
1 Upvote
‎Dec 11, 2019 07:41 AM
1 Upvote
Running surface pro 6, windows 10 with all updates, 64 bit, 1 tb memory, 16 gb ram (same problem on Studio, windows 10 with all updates, 64 bit, 2 tb memory, 32 gb ram). CC set to auto update all apps.  Since switch to latest CC Desktop version 5.0.0.354, I have not been able to complete any updates. PS loads to 64% and stops, Bridge to 27% and stops, Camera Raw to 50% and stops, and Lightroom Classic to 58% and stops. I have not been able to find any online help with this problem. ... View more

Re: There isn't enough room to display this docume...

by in Photoshop ecosystem Discussions
‎Jan 27, 2018 01:08 PM
‎Jan 27, 2018 01:08 PM
Many thanks to all!  I'm back to work.  I'll be glad when they resolve the issue completely and I can use my customized workspace instead of having to use this work-around. ... View more

There isn't enough room to display this document e...

by in Photoshop ecosystem Discussions
‎Jan 26, 2018 01:51 PM
2 Upvotes
‎Jan 26, 2018 01:51 PM
2 Upvotes
I have the same problem and another person as I also just finished installing the Jan 23 Photoshop CC update, reopened the program, and attempted to open a simple JPG file.  I rec'd the error message:  "There isn't enough room to display this document."   What's that supposed to mean?  Then I tried to create a new document and rec'd this message:  "Could not create a new document.  There isn't enough room to display this document."     My system runs Windows 10, has 64GB of RAM, 2T hard drives with adequate space for scratch disks.  I tried restarting my computer but no change.  I uninstalled and reinstalled photoshop cc 2018 and it worked correctly opening one image and then reverted to the same problem. The response to the previous person suggested going to Documents and Settings to change a DAT file, however, in Windows 10 PRO there is no access to this file and Microsoft advised there is no longer this specific file available.  Please help....  Thanks ... View more
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