I'm trying to be kind and respectful, but it is difficult when paying for a service that I can't use. I'm having the same problems as the other users in this thread, not being able to open Premier Pro 2020 on a new Mac Pro. I have tried all of the strategies suggested in this thread and other "fixes" that Adobe has suggested. I just hung up from my fifth call in less than a week with different Adobe Customer Care reps in India. Each of them tries the same things, each fails, and then each tells me they will leave the case open, and then I have to start from scratch trying to reach a new rep. Each tells me they are escalating the issue, but it does not appear that they do. I also had two calls with Apple Support, who, while very helpful, were not able to resolve the issue and basically said that I need to contact Adobe. The last Adobe rep told me to use Premier Pro 2019 and someone will contact you within 48 hours. When I just tried calling the Adobe San Jose office to lodge a complaint, the first time they said they can only transfer me to India, nd the second time the operator hung up on me. Not sure what else to do.
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