Adobe Community
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Exit
About mickb60946825
since
‎Mar 19, 2018
‎Dec 06, 2023
mickb60946825
Explorer
30
Posts
5
Upvotes
0
Solutions
‎Feb 03, 2021
11:06 AM
I agree, I've just built my new PC, as of Jan 2021: AMD 5600x, 32GB RAM, Samsung PCIe 4.0 NVMe SSD 980 PRO, and Organizer now works. It does use a lot of rescourses when doing the facial recognition, also, when playing a video it doesn't use the GPU, it's all CPU.
... View more
‎Apr 28, 2020
03:18 AM
Yes, it's basically a permissions issue Follow these instructions, they worked for me. https://community.adobe.com/t5/premiere-elements/faq-what-should-i-do-if-premiere-elements-2020-fails-to-import-hevc-media-files-in-windows-10/m-p/10953097/thread-id/28265?page=1
... View more
‎Jan 06, 2020
11:45 AM
Update 6th Jan 2020 Hi We are still waiting a confirmation on fix from Engineering about the issue. So far, we came to know that it is due to some hotfix update from Microsoft which created the issue. I will keep you posted if I get any information from them. Regards Adobe Customer Care
... View more
‎Dec 03, 2019
08:50 AM
I thought the same, I did a check with a new Windows 10 install and a trial version of Photoshop and Premier Elements 2020. H.265 video and HEIF photos work in the trial version as long as you have the 3rd party codecs. Also, if you don't want to spend money on the video codec there is a free version. https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-movies/whats-the-difference-between-paid-and-free-hevc/94a400fd-30ed-4831-b74f-7aed870eb431 UPDATE 26th Dec 2019 We have reported the issue to the Engineering as we are now able to reproduce it on some machine even after trying the steps mentioned in the helpx article. Regards Adobe Customer Care
... View more
‎Nov 22, 2019
03:37 AM
Yes, I have installed the codecs and the PSE apps a few times. I used the built-in windows 10 system restore. That restored the system to a point in time before HEVC stopped working but didn't fix the issue, I was still unable to import HEVC. The only solution I found was either a complete reinstall of windows 10, extreme, I know. Better was a full restore of a full system image. I now backup daily. That is quicker and much easier than a full OS reinstall. My long-term solution is to never shoot in HEVC, all HEVC files I have, have been converted to .264 using Handbrake. I now don't care if the HEVC issue reappears. Adobe support don't seem to care either. Everyone’s happy, sort of
... View more
‎Nov 18, 2019
09:37 AM
I have that, it's shown (not very clearly) in my screen shot above from Oct 25.
... View more
‎Nov 08, 2019
05:03 AM
VLC was installed 2 days ago and HEVC files continue to work fine. I'm backing up my Windows 10 machine daily so when the problem re occurs I can just restore the latest backup and carry on. It's very strange that I must do this. No other program I use is as unreliable as Adobe Elements. It's so unreliable that I don't record anything in HEVC anymore, the 110 videos I did have in that format have been converted to .264 using hand brake. I do like the people tagging in video feature so I'm keeping the program. That and I've just bought the licence for it.
... View more
‎Oct 31, 2019
12:28 PM
Yes, I agree. I've never had an issue with VLC. I'll keep my machine as it is for a few days, if it behaves and Elements can still process .265 files I'll install VLC again
... View more
‎Oct 31, 2019
07:13 AM
I haven’t given up! Last night I wiped my machine (again) and reinstalled windows 10 OS. The only apps now installed are the 2 Codecs HEVC + HEIF and the 3 Elements; Photo, Premiere, Organizer. Windows update has been run many times, there is nothing left to update. All is good, H.265 HEVC and .HEIC files import to Premiere and Organizer. I’m making Windows restore points as I go. My feeling is VLC or MPC-HC media players interfere with the 2 installed codecs, so I haven’t yet installed them. I’m going to do a full backup of my C: so I don’t have to go through the pain of reinstalling the OS.
... View more
‎Oct 30, 2019
04:05 AM
Video files came from iPhone 7. I have just spent many hours completely formatting my hard drive and reinstalling Windows 10. After reinstalling Premiere Elements 2020 HEVC import worked fine! I then spent a few more hours restoring the Organizer catalogue. After all that Premiere Elements suddenly can't import HEVC. Organizer shows a thumbnail of imported HEVC files, it can't play them anymore and shows the error when I try to import new HEVC files. I give up. In future I won’t record anything in HEVC. Anything I do have in265 I will convert to 264 using Handbrake. To add, I spent 2 hours with an Adobe rep yesterday, he had remote access to my machine and failed to fix the issue. After that I decided to reinstall windows. As mentioned above, that success only lasted a few hours before the problem reappeared.
... View more
‎Oct 30, 2019
03:57 AM
Video files came from iPhone 7. I have just spent many hours completely formatting my hard drive and reinstalling Windows 10. After reinstalling Premiere Elements 2020 HEVC import worked fine! I then spent a few more hours restoring the Organizer catalogue. After all that Premiere Elements suddenly can't import HEVC. Organizer shows a thumbnail of imported HEVC files, it can't play them anymore and shows the error when I try to import new HEVC files. I give up. In future I won’t record anything in HEVC. Anything I do have in265 I will convert to 264 using Handbrake.
... View more
‎Oct 29, 2019
01:53 AM
My issue persists even after following the steps you mentioned here: https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html I've uninstalled/reinstalled all codecs making sure there is only 1, and Ps/Pr elements . The same action worked fine for my other windows machine I've also checked folder permissions on the codec install folder at C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtensions_1.0.22763.0_x64__8wekyb3d8bbwe I'll keep digging
... View more
‎Oct 28, 2019
08:40 AM
1 Upvote
I had the same experience, 2019 = no support for HEVC/HEIC. I'm now running the trial version of 2020 elements. I cannot get HEVC to work on my main PC. HEIC is ok in Photoshop elements and Organizer. I've gone though these steps, many times, detailed here: https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html I'm also struggling to get support from Adobe to help out with the HEVC issue.
... View more
‎Oct 26, 2019
12:06 PM
Hello clgreene Did you fix your HEVC problem?
... View more
‎Oct 26, 2019
11:46 AM
Update, I've installed the trial on another machine, it has no issue with HEVC files. It must therefore be a local issue. I might uninstall everything and start again.
... View more
‎Oct 26, 2019
08:22 AM
Hi whsprague Thanks for the quick response. I don't get that far, the import fails before I see it in the add media window. To check if your Windows machine has the HEVC codec installed go to your windows setting: settings > Apps > Search for hevc I have the HVEC codec installed, I can play HVEC videos in the native windows photos app Are you running the trial, or have you paid your money and have a product key? Regards Mick
... View more
‎Oct 26, 2019
05:32 AM
I have the trial of 2020, still no joy working with HEVC H.265 video.
... View more
‎Oct 26, 2019
05:30 AM
Hello @whsprague I have sent you a private message with a link to a sample file, thanks for any help Mick
... View more
‎Oct 25, 2019
10:31 AM
2 Upvotes
I am strugglling to get HVEC H.265. imported into Organizer or Premier Elements. I have the latest October 2019 Windows, HEVC pluggin from MS $.99 and the Trial versions of Elements 2020. Any advice is very much apperciated UPDATE 28th October 2019: The trial version does allow HEVC file imports, just not on one of my machines.
... View more
‎Oct 25, 2019
09:19 AM
1 Upvote
I bought 2019 last year, I'm now running the 2020 trial. I can't get it to import H.265. I've tried the support page tips, delete cache etc. Does anyone have any tips? Windows 10 1903 Elements Organizer 18.0.0.0 Core Version: 18.0 (20190827.m.136736) Language Version: 18.0 (20190827.m.136736)
... View more
‎Nov 28, 2018
05:27 AM
Hello Somya I've uploaded my zipped catalog as requested Regards Mick
... View more
‎Nov 27, 2018
08:11 AM
in the time it took me to upload that last post (2 mins) memory usage increased by more than 1GB. I wasn't even using Organizer, it was just open on my desktop
... View more
‎Nov 27, 2018
08:07 AM
Organizer took a week to catalogue 15,000 photos. 1. What do you exactly mean when you say a week to catalogue photos? Does it meaning analysis of photos for faces or some other operation? Yes, 15,000 photos that went through with the 'Automatically Analyze media' option ticked 2. What is the location of your pictures? Is it on a local drive on your system, an external drive or network? Local drive. 3. Please let me know the format of your images, are they RAW images, .jpeg images or some other format? .jpg Catalog Cache Size: 2GB 4. Could you please be clearer about this? Please tell me the exact name of folder or the file you are talking about which has size of 2GB. Help > System Info gives these stats Elements Organizer 17.0.0.0 Core Version: 17.0 (20180830.m.125874) Language Version: 17.0 (20180830.m.125874) Current Catalog: Catalog Name: Micks Photographs Catalog Location: C:\Users\mickb\AppData\Roaming\Adobe\Elements Organizer\Catalogs\Micks Photographs\ Catalog Size: 108.8MB Catalog Cache Size: 1.7GB System: Operating System Name: Windows 10 Operating System Version: 10.0 System Architecture: Intel CPU Family:6 Model:13 Stepping:7 with MMX, SSE Integer, SSE FP, SSE2 Built-in Memory: 15.9GB Free Memory: 11.5GB Browsing the Organizer is painfully slow. I timed it, a search using details (metadata) takes 2 mins 50 secs. 5. Were these operations slow when FR was running on catalog? Is the performance same after pictures have been analysed or is it better? It's better now that the pictures have analysed . About 2 seconds. I still have a repeatable error. If I add names to unNamed faces I can see the memory usage slowly increase. PhotoshopElementsOrganizer.exe will be at the top of the windows Task Manager consuming all available memory until the PC crashes. It usually takes about 20 mins of me manually adding names to unnamed faces to get to max memory usage
... View more
‎Nov 15, 2018
10:07 AM
Latest driver, same issue.
... View more
‎Nov 15, 2018
09:25 AM
I've just found this.. I'll do a clean install of the latest driver and report back
... View more
‎Nov 15, 2018
09:09 AM
Adobe Organizer 2019. under Edit > Preferences > General I can tick the box ‘Use Graphics Processor for Video Playback’. I do that, but the option never sticks, when I check that option again the box is unticked. I ‘ve rebooted, closed apps etc. Nothing I’ve done keeps that box ticked. I have a Nvidia 1060 6GB using the latest drivers. Any suggestions? System: Operating System Name: Windows 10 System Architecture: Intel i7 CPU Family:6 Model:13 Stepping:7 with MMX, SSE Integer, SSE FP, SSE2 Built-in Memory: 15.9GB Free Memory: 10.6GB SSD Hard drive
... View more
‎Nov 15, 2018
02:56 AM
Hi piyushc76752533 Do you have any advice for Windows 10 users who are experiencing similar issues?
... View more
‎Nov 14, 2018
10:45 AM
Organizer took a week to catalogue 15,000 photos. On occasion it has used all available system memory which resulted in my PC blue screening. Browsing the Organizer is painfully slow. I timed it, a search using details (metadata) takes 2 mins 50 secs. I have run Optimize and Repair under Catalog manager. No change. Does anyone have any top tips? All other programs run without issue. My environment info: Elements Organizer 17.0.0.0 Core Version: 17.0 (20180830.m.125874) Language Version: 17.0 (20180830.m.125874) Current Catalog: Catalog Name: Micks Photographs Catalog Location: C:\Users\mickb\AppData\Roaming\Adobe\Elements Organizer\Catalogs\Micks Photographs\ Catalog Size: 105.6MB Catalog Cache Size: 2GB System: Operating System Name: Windows 10 Operating System Version: 10.0 System Architecture: Intel i7 CPU Family:6 Model:13 Stepping:7 with MMX, SSE Integer, SSE FP, SSE2 Built-in Memory: 15.9GB Free Memory: 10.6GB SSD Hard drive The details of the faulting modules from the Windows application log: Faulting application name: PhotoshopElementsOrganizer.exe, version: 17.0.0.0, time stamp: 0x5b886ef1 Faulting module name: Qt5Core.dll, version: 5.6.1.0, time stamp: 0x5745ce60 Exception code: 0xc0000409 Fault offset: 0x000000000028e3a4 Faulting process ID: 0x1fc0 Faulting application start time: 0x01d47c2a82590a19 Faulting application path: C:\Program Files\Adobe\Elements 2019 Organizer\PhotoshopElementsOrganizer.exe Faulting module path: C:\Program Files\Adobe\Elements 2019 Organizer\Qt5Core.dll Report ID: f24a7f06-9686-48c6-8014-d99e9799a4b9 Faulting application name: PhotoshopElementsOrganizer.exe, version: 17.0.0.0, time stamp: 0x5b886ef1 Faulting module name: ucrtbase.dll, version: 10.0.17134.319, time stamp: 0x40b70dec Exception code: 0xc0000409 Fault offset: 0x000000000006e57e Faulting process ID: 0x5150 Faulting application start time: 0x01d474e82c509c4e Faulting application path: C:\Program Files\Adobe\Elements 2019 Organizer\PhotoshopElementsOrganizer.exe Faulting module path: C:\WINDOWS\System32\ucrtbase.dll Report ID: d995c3cb-36e4-4b01-8deb-67f1007ad45e
... View more
‎Nov 14, 2018
07:28 AM
I don't have that option, Edit menu > Preferences > Performance in Organizer. For the record, I've used a LOT of apps in the last 20 years. This Adobe Organiser is the worst performing one I have ever used. Windows 10, 64 bit, SSD, i7 16GB RAM. Is there a patch due?
... View more
‎Nov 04, 2018
04:41 AM
1 Upvote
I feel like I’ve been conned. The only reason I bought Elements 2019 was because I thought it supported iPhone video (Codec: MPEG-H Part2/HEVC (H.265) (hvc1)) I’ve since discovered that it does, on Mac’s, but not on a Windows 10 machine. Combine that with the fact that Organizer has been running for 3 days, is only 60% through recognising faces on 15,000 photos, and has a memory leak that causes my machine to blue screen (3 times in 3 days) and runs like a dog. I7 CPU 16GB RAM on a SSD. What can I do? Wait indefinitely for a patch or use a different product I suppose.
... View more
Copyright © 2023 Adobe. All rights reserved.
AdChoices