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timr69842803
New Here
timr69842803
New Here
Activity
‎Apr 13, 2018
01:47 PM
Many thanks, ~graffiti (and Test Screen Name), for your help. You have fixed the problem. All jpg files now open using the Windows format in the 'Open with' option box and have all been converted to this 'default program'. Apologies for being slow on the uptake with this stuff! I'm still not clear as to how the Canon installation changed the 'Adobe' set-up with these files, which is what appears to have happened, but never mind...it's sorted now, thanks to you! As a rider to this, just thinking about Adobe and PDFs, if I ever wished to convert a jpg from Windows to a PDF in Adobe, could this be easily done?
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‎Apr 13, 2018
10:27 AM
Thanks. I've looked at files saved from scans the week before and week after installing the Canon printer : all appear to be Adobe Acrobat files however the process of saving these files was different and may give a clue. ~graffiti is correct suggesting that the Canon scans to pdf and uses Adobe Reader by default. The previous machine, an Epson, sent scans to the Pictures folder (looks like 'Windows Photo Viewer' was the original file type..?) where they were copied and pasted into a different folder, saved as pdfs and, pre-Canon, always opened using Adobe Reader. For example : one folder has 131 files in it - all look identical viewed in List or Small Icon format, however as Medium or larger, 124 of the icons (saved via Epson) change to jpg mini-scan images, while seven (Canon) remain icon-style PDFs. So it seems the Canon installation did have some effect on the existing library of 'Adobe' jpgs and put a stopper on them opening directly, as they used to. Where do I go from here?
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‎Apr 13, 2018
08:45 AM
Thank you. I am certainly not suggesting that Adobe's software is not working as intended or that anyone needs to look into anything... I'm only seeking to understand why clicking on an Adobe file saved in jpg format a month, a year, five years ago now doesn't work any longer. I have never knowingly used any other app (although I can see that the 'rogue' files will open in WMP) : they have always opened immediately, apparently as Adobe files (although I believe you when you tell me they are not!) You are unquestionably correct that the pop-up box, which only started appearing since this became a problem, indicates there is a 'mistake' : what I'd like to understand is where the problem lies and how to correct it. Clearly something has changed and I will have to, as you advised initially, figure out what it is. I have never used Photoshop, however that suggestion lit up the thought that it may be something connected with a new Canon printer, installed recently, and coinciding with this issue, which has a piece of unwanted Canon software which has kept popping up, PictureGarden or something... could that have an influence or am I barking up the wrong tree?!
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‎Apr 13, 2018
08:18 AM
Thanks for sticking with this query - I appreciate your help. I don't understand what is causing the problem... I did not have to use any other application or software (as far as I'm aware! Was it a default item associated with these files for years, running in the background?) to open these jpgs, stored, as you say on the "system" as Adobe files. They were saved as Adobe files and always, until recently, opened instantly they were clicked, as Adobe files : just as they would with pdfs - absolutely no difference in use. Indeed it wasn't until I checked Properties that I learned there was a difference! So where is the gremlin which has crept in to prevent these files from opening?! A mystery, it seems... I was hoping someone at Adobe might recognise the issue and be able to help.
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‎Apr 13, 2018
07:56 AM
Thanks for your prompt response, ~graffiti, however I am still baffled. The only version of Acrobat used by my PC for years has been the free download, Adobe Acrobat Reader DC. It has successfully saved and opened files such as the example below (of which I have scores if not hundreds) : you see from Properties, below, that this (and most of my jpg files) is an Adobe file. In the last week or so the facility to open these Adobe jpgs has suddenly disappeared. The cause, for all I know, may not be directly connected to Adobe, however it would be strange if Adobe have not picked up on this issue and be in a position to provide information and support.
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‎Apr 13, 2018
06:54 AM
Has Adobe made changes to software re jpg / pdf files? I am experiencing exactly the same problem articulated by Wayne Kinder (his query pasted here below mine). The 'answer' from Almir Santos does not address the fact that files previously saved as jpgs in Adobe for years and which opened without a problem now do not. This is a very recent issue. So what has changed? Has Adobe changed the software affecting jpgs? Is it really necessary to click on every single one of them to update the format? Or is there a quick, comprehensive fix? Tim why won't adobe open any of my jpg files now Every time I try to open a jpg file now, I get an error message that says adobe doesn't support that type of file or the file was damaged. I had opened them many times in the past with no problem. Has anyone seen this problem and, if so, how did you fix it? Wayne Kinder 1 Answer Adobe Acrobat, Professional or Standard, can convert jpg files to PDF and one of the ways of doing this is to go to menu File -> Open, change file format to "All Files (.)" and open a jpg file. This is not possible with Adobe Reader; as its names indicates, Adobe Reader can only Read (and comment) PDF's already created. Almir R V Santos
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