Hi, I'm encountering exactly the same issue with both Photoshop CC 2017 and 2018. The issue occurs every time I attempt to print, before the print dialogue has even appeared. I have tried resetting my preferences, uninstalling and reinstalling Adobe suite entirely, reinstalling the printer drivers and making sure it is up to date, updating windows through windows update to make sure I have the latest version and also deleting my profile from the computer entirely (this worked for about a month before the issue started again). I've had it happen with multiple files even those created in Photoshop 2018 on a different machine, I have also tried creating a new canvas and copying the content of the crashing file into it, closing the crashing file and printing again and the crash still occurs. There doesn't appear to be any information in the event log that gives any detail beyond "Adobe Photoshop has stopped responding". I am on Windows 10 1709 fully patched and up to date. We have several networked printers that are available to me when I log in: HP Designjet T7100ps - This is the printer I'm trying to print to most often when it crashes but not always Taskalfa 4551ci HP LaserJet 2430 Epson 7800 Below are my computer specifications taken from system info (edited to remove personal data): OS Name Microsoft Windows 10 Enterprise Version 10.0.15063 Build 15063 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name ************* System Manufacturer OEGStone System Model CS-B System Type x64-based PC System SKU Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 1203, 10/12/2015 SMBIOS Version 2.7 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Desktop Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United Kingdom Hardware Abstraction Layer Version = "10.0.15063.909" User Name *********************** Time Zone GMT Daylight Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.8 GB Available Physical Memory 4.87 GB Total Virtual Memory 31.8 GB Available Virtual Memory 10.7 GB Page File Space 16.0 GB Page File C:\pagefile.sys Device Guard Virtualization based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes Below is my system info taken from Photoshop: Adobe Photoshop Version: 19.1.3 20180323.r.293 2018/03/23: 1163761 x64 Number of Launches: 71 Operating System: Windows 10 64-bit Version: 10 or greater 10.0.15063.1058 System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 3592 MHz Built-in memory: 16224 MB Free memory: 2 MB Memory available to Photoshop: 14346 MB Memory used by Photoshop: 60 % Alias Layers: Disabled. Modifier Palette: Enabled. Highbeam: Disabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=1920 Display: 2 Display Bounds: top=44, left=1920, bottom=1068, right=3200 Display: 3 Display Bounds: top=44, left=-1280, bottom=1068, right=0 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. AIFCoreInitialized=1 AIFOGLInitialized=1 OGLContextCreated=1 NumGLGPUs=1 NumCLGPUs=2 NumNativeGPUs=0 glgpu[0].GLVersion="4.1" glgpu[0].IsIntegratedGLGPU=0 glgpu[0].GLMemoryMB=2048 glgpu[0].GLName="NVIDIA GeForce GTX 770" glgpu[0].GLVendor="NVIDIA Corporation" glgpu[0].GLVendorID=4318 glgpu[0].GLDriverVersion="22.21.13.8494" glgpu[0].GLRectTextureSize=16384 glgpu[0].GLRenderer="GeForce GTX 770/PCIe/SSE2" glgpu[0].GLRendererID=4484 glgpu[0].HasGLNPOTSupport=1 glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll" glgpu[0].GLDriverDate="20170718000000.000000-000" glgpu[0].CanCompileProgramGLSL=1 glgpu[0].GLFrameBufferOK=1 glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA" glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536] glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4] glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192] glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32] glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32] glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8] glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096] glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096] glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124] glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16] glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1 glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1 glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1 glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1 glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1 glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1 glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1 glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1 glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1 glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1 clgpu[0].CLPlatformVersion="1.2 " clgpu[0].CLDeviceVersion="1.2 " clgpu[0].IsIntegratedCLGPU=1 clgpu[0].CLMemoryMB=1629 clgpu[0].CLName="Intel(R) HD Graphics 4600" clgpu[0].CLVendor="Intel(R) Corporation" clgpu[0].CLVendorID=32902 clgpu[0].CLDriverVersion="20.19.15.4624" clgpu[0].CLBandwidth=1.89908e+10 clgpu[0].CLCompute=176.129 clgpu[1].CLPlatformVersion="1.2" clgpu[1].CLDeviceVersion="1.2 CUDA" clgpu[1].IsIntegratedCLGPU=0 clgpu[1].CLMemoryMB=2048 clgpu[1].CLName="GeForce GTX 770" clgpu[1].CLVendor="NVIDIA Corporation" clgpu[1].CLVendorID=4318 clgpu[1].CLDriverVersion="384.94" clgpu[1].CLBandwidth=1.78938e+11 clgpu[1].CLCompute=868.23 License Type: Subscription Serial number: 94070523328361729203 GUIDBucket: Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\ Temporary file path: C:\Users\cjj8\AppData\Local\Temp\ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 476.4G, 103.1G free Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\ Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\ Installed components: A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112 ACE.dll ACE 2017/11/22-18:28:12 79.589342 79.589342 AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146 AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0 AdobeOwl.dll Adobe Owl 5.2.11 AdobePDFL.dll PDFL 2017/10/31-06:12:59 79.250229 79.250229 AdobePIP.dll Adobe Product Improvement Program 7.4.1.109.46827 AdobeSVGAGM.dll AdobeSVGAGM 79.588619 79.588619 AdobeXMP.dll Adobe XMP Core 2017/07/13-01:06:39 79.160924 79.160924 AdobeXMPFiles.dll Adobe XMP Files 2017/07/13-01:06:39 79.160924 79.160924 AdobeXMPScript.dll Adobe XMP Script 2017/07/13-01:06:39 79.160924 79.160924 adobe_caps.dll Adobe CAPS 10,0,0,6 AGM.dll AGM 2017/11/22-18:28:12 79.589342 79.589342 ahclient.dll AdobeHelp Dynamic Link Library 3.0.0.6 AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279 amtlib.dll AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000 ARE.dll ARE 2017/11/22-18:28:12 79.589342 79.589342 AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390 AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390 Bib.dll BIB 2017/11/22-18:28:12 79.589342 79.589342 BIBUtils.dll BIBUtils 2017/11/22-18:28:12 79.589342 79.589342 boost_date_time.dll photoshopdva 11.1.0 boost_filesystem.dll photoshopdva 11.1.0 boost_signals.dll photoshopdva 11.1.0 boost_system.dll photoshopdva 11.1.0 boost_threads.dll photoshopdva 11.1.0 cg.dll NVIDIA Cg Runtime 3.0.00007 cgGL.dll NVIDIA Cg Runtime 3.0.00007 CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1 CoolType.dll CoolType 2017/11/22-18:28:12 79.589342 79.589342 CRClient.dll Adobe Crash Reporter Client DLL 1.6.3.0 dnssd.dll Bonjour 3,0,0,2 dvaaudiodevice.dll photoshopdva 11.1.0 dvacore.dll photoshopdva 11.1.0 dvacrashhandler.dll Adobe Audition CC 2017 10.0.0 dvamarshal.dll photoshopdva 11.1.0 dvamediatypes.dll photoshopdva 11.1.0 dvametadata.dll photoshopdva 11.1.0 dvametadataapi.dll photoshopdva 11.1.0 dvametadataui.dll photoshopdva 11.1.0 dvaplayer.dll photoshopdva 11.1.0 dvatransport.dll photoshopdva 11.1.0 dvaui.dll photoshopdva 11.1.0 dvaunittesting.dll photoshopdva 11.1.0 dynamiclink.dll photoshopdva 11.1.0 ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1150526 81.1150526 icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339 icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339 icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339 igestep30.dll IGES Reader 9.3.0.113 imslib.dll IMSLib DLL 10.0.0.22 JP2KLib.dll JP2KLib 2017/10/31-01:22:04 79.268591 79.268591 libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A) libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0 libmmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0 LogSession.dll LogSession 7.4.1.109.46827 mediacoreif.dll photoshopdva 11.1.0 MPS.dll MPS 2017/10/31-01:22:04 79.588396 79.588396 pdfsettings.dll Adobe PDFSettings 1.04 Photoshop.dll Adobe Photoshop CC 2018 19.1.3 Plugin.dll Adobe Photoshop CC 2018 19.1.3 PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.5.0 PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.5.0.87 PSArt.dll Adobe Photoshop CC 2018 19.1.3 PSCloud.dll 1.0.0.1 PSViews.dll Adobe Photoshop CC 2018 19.1.3 SCCore.dll ScCore 2017/08/31-12:13:14 81.1150526 81.1150526 SVGRE.dll SVGRE 79.586793 79.586793 svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0 tbb.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118 tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118 TfFontMgr.dll FontMgr 9.3.0.113 TfKernel.dll Kernel 9.3.0.113 TFKGEOM.dll Kernel Geom 9.3.0.113 TFUGEOM.dll Adobe, UGeom© 9.3.0.113 updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1 VulcanControl.dll Vulcan Application Control Library 5.3.0.16 VulcanMessage5.dll Vulcan Message Library 5.3.0.16 WinRTSupport.dll Adobe Photoshop Windows RT Support 19.0.0.0 WRServices.dll WRServices Thu June 21 2017 12:26:24 Build 0.22473 0.22473 wu3d.dll U3D Writer 9.3.0.113 Required plug-ins: (removed by mod for clarity) Optional and third party plug-ins: NONE Duplicate and Disabled plug-ins: NONE Plug-ins that failed to load: NONE Extensions: com.adobe.inapp.purchase 2.13.141 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\purchaseStock.html” com.adobe.Butler.backend 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html” Libraries 2.13.141 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\index.html” New Document 2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30” com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\purchaseTypekit.html” Start 2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67” Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html” Export As 3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html” Export As 3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html” Installed TWAIN devices: NONE
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