Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Exit
gregk84191798
Community Beginner
gregk84191798
Community Beginner
Activity
‎Sep 07, 2018
05:08 AM
I just went there, and did a search for "Case Sensitive". There are multiple entries from 5-6 years ago that have not been accepted or acknowledge but Adobe - let alone any chance of being fixed. Nice idea, but pretty poor support. It doesn't exactly fill me with confidence. Perhaps since this was purchased in the Appstore, a dispute with Apple might be a better way to get their attention... unless someone here has better ideas...
... View more
‎Sep 07, 2018
04:44 AM
As per my comments - online services are now broken. I am guessing it is related to the same root cause of the above issue. Unlike the earlier problem, I dont know what to symlink to fix that. The only viable solution is an update from Adobe to fix this.
... View more
‎Sep 07, 2018
04:37 AM
One more thing. While this was helpful, there is still another issue: Online Services could not be initialized. Please reinstall. Press OK to continue without Online Services. While my workaround helped, it is not a solution - and help from Adobe is required.
... View more
‎Sep 07, 2018
04:34 AM
1 Upvote
I had a look at this in some more detail myself. The error message says: gregk84191798 wrote Termination Reason: DYLD, [0x1] Library missing Application Specific Information: dyld: launch, loading dependent libraries Dyld Error Message: Library not loaded: @executable_path/../Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K So... I had a look at the folder in question. $ cd "/Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/" $ cd "Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks" $ ls -l total 90568 drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AIDE.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdbePM.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeACE.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeAGM.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeAXE8SharedExpat.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeBIB.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeBIBUtils.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeCoolType.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeExtendScript.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeMPS.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeOwl.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeSVGAGM.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeSVGRE.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeScCore.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeXMP.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeXMPFiles.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 AdobeXMPScript.framework drwxr-xr-x 6 root wheel 192 7 Sep 20:48 AutoCropCore.framework -rwxr-xr-x 1 root wheel 10441088 19 Dec 2017 AutoSelection.dylib drwxr-xr-x 6 root wheel 192 7 Sep 20:48 BookmarkManager.framework -rwxr-xr-x 1 root wheel 164256 19 Dec 2017 CEMPod.dylib drwxr-xr-x 5 root wheel 160 7 Sep 20:48 CIT.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 CITThreading.framework -rwxr-xr-x 1 root wheel 176704 19 Dec 2017 ELiveConfigureClient.dylib drwxr-xr-x 5 root wheel 160 7 Sep 20:48 FaceDetector.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 ICUConverter.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 ICUData.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 ICUUnicode.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 PlugPlugOwl.framework -rwxr-xr-x 1 root wheel 276048 19 Dec 2017 VulcanControl.dylib -rwxr-xr-x 1 root wheel 486384 19 Dec 2017 VulcanMessage5.dylib drwxr-xr-x 5 root wheel 160 7 Sep 20:48 adobe_caps.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 adobeaxedomcore.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 adobeaxsle.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 adobejp2k.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 adobelinguistic.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 adobeols.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 adobepdfl.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 adobepdfsettings.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 ahclient.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 aif.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 boost_date_time.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 boost_signals.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 boost_system.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 boost_threads.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvaaudiodevice.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvacore.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvamarshal.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvamediatypes.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvametadata.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvametadataapi.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvametadataui.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvaplayer.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvatransport.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvaui.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dvaunittesting.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 dynamiclink.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 ems.framework -rwxr-xr-x 1 root wheel 7858768 19 Dec 2017 libEyeopener.dylib -rwxr-xr-x 1 root wheel 16679936 19 Dec 2017 libcast-api.dylib drwxr-xr-x 6 root wheel 192 7 Sep 20:48 libcurl.framework -rwxr-xr-x 1 root wheel 1436208 19 Dec 2017 libiomp5.dylib -rwxr-xr-x 1 root wheel 26534448 19 Dec 2017 libmkl_core.dylib -rwxr-xr-x 1 root wheel 19399456 19 Dec 2017 libmkl_intel_lp64.dylib -rwxr-xr-x 1 root wheel 31640160 19 Dec 2017 libmkl_intel_thread.dylib -rwxr-xr-x 1 root wheel 9541056 19 Dec 2017 libmkl_vml_mc.dylib -rwxr-xr-x 1 root wheel 2390608 19 Dec 2017 libopencv_core.2.4.9.dylib -rwxr-xr-x 1 root wheel 2395264 19 Dec 2017 libopencv_highgui.2.4.9.dylib -rwxr-xr-x 1 root wheel 2135680 19 Dec 2017 libopencv_imgproc.2.4.9.dylib -rwxr-xr-x 1 root wheel 335168 19 Dec 2017 libseledit.dylib -rwxr-xr-x 1 root wheel 489632 19 Dec 2017 libtbb.dylib -rwxr-xr-x 1 root wheel 229904 19 Dec 2017 libtbbmalloc.dylib drwxr-xr-x 5 root wheel 160 7 Sep 20:48 manta.framework drwxr-xr-x 5 root wheel 160 7 Sep 20:48 mediacoreif.framework -rwxr-xr-x 1 root wheel 174032 19 Dec 2017 updatersingleproduct.dylib drwxr-xr-x 5 root wheel 160 7 Sep 20:48 wrservices.framework Notice that the file that is listed as missing is meant to be in a directory called "AdobeJP2K.framework" ... However that directory does not exist. A similar directory "adobejp2k.framework" does exist... but it is all lower case. I did some more digging, and found this feature request for Lightroom six years ago. The people in that post quite rightly call this out as poor and sloppy coding. It is unacceptable that an app purchased in the appstore would not work on a stock OSX machine. Having said that, a WORKAROUND (not a fix) for this issue is quoted below for reference. Note that this was not the only directory with case sensitive problems. More were found. cd "/Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/" cd "Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks" sudo ln -s adobejp2k.framework AdobeJP2K.framework sudo ln -s adobeaxedomcore.framework AdobeAXEDOMCore sudo ln -s wrservices.framework WRServices.framework sudo ln -s adobepdfsettings.framework AdobePDFSettings.framework sudo ln -s adobelinguistic.framework AdobeLinguistic.framework sudo ln -s adobeaxsle.framework AdobeAXSLE.framework NOTE: This workaround will ONLY work for people who have admin rights on their computer. This will not work in a corporate environment. This will require a bug fix from Adobe to allow their application to work on case sensitive file systems. I will not be marking my own post as "answered", as this requires a fix from Adobe.
... View more
‎Sep 07, 2018
03:50 AM
That didn't work 99jon​ - thanks for the suggestion.
... View more
‎Sep 06, 2018
09:46 PM
Hi team. I am having issues with Photoshop Elements 2018. The crash message below is what is displayed on my screen when I try to open the application. Appreciate any assistance. FYI, I have uninstalled and reinstalled - yet the same problem is found. I have found a few forum posts where others have have similar issues, but I am yet to find a conclusive remedy. Process: Adobe Photoshop Elements 2018 Editor [22752] Path: /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor Identifier: com.adobe.pse16editor Version: 16.0 (16.0.113610) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: Adobe Photoshop Elements 2018 Editor [22752] User ID: 1025 Date/Time: 2018-09-07 14:49:46.075 +1000 OS Version: Mac OS X 10.13.6 (17G65) Report Version: 12 Anonymous UUID: 3F989DCE-3D26-5486-8243-995BEC6FB930 Sleep/Wake UUID: 8CD7DBA3-5689-4C74-A860-7F75E1D75402 Time Awake Since Boot: 370000 seconds Time Since Wake: 1200 seconds System Integrity Protection: enabled Crashed Thread: 0 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: DYLD, [0x1] Library missing Application Specific Information: dyld: launch, loading dependent libraries Dyld Error Message: Library not loaded: @executable_path/../Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K Referenced from: /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor Reason: image not found Binary Images: 0x100caf000 - 0x107556fb7 +com.adobe.pse16editor (16.0 - 16.0.113610) <31721212-14BC-3A0A-AB22-A51DB33BECF7> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor 0x1087da000 - 0x1088d5fff +com.adobe.adobe-caps (adobe_caps 10.0.0.8 - 10.0.0.8) <9066ABD7-6022-3194-90F9-5AF40275628A> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps 0x1088ee000 - 0x108925fef +libtbb.dylib (0) <3441EB5B-2632-3B4C-B76C-9AE5849E7353> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/libtbb.dylib 0x10896d000 - 0x108990fe7 +libtbbmalloc.dylib (0) <81117D6A-D8E4-37C2-9766-0DC0BF86C06C> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/libtbbmalloc.dylib 0x1089c9000 - 0x109118fff +AutoSelection.dylib (0) <8CA2F702-5738-3B74-BA6F-EEEDFFE461C7> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/AutoSelection.dylib 0x1093da000 - 0x1098d8fff +libEyeopener.dylib (0) <BEA36A09-9B34-3629-8018-9547785D861E> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/libEyeopener.dylib 0x109bf9000 - 0x109c03ff7 +com.adobe.BookmarkManager (1.0 - 1) <69ACC64D-8158-3221-992A-DC959EA8B62F> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/BookmarkManager.framework/Versions/A/BookmarkManager 0x109c1b000 - 0x109d53fff +com.adobe.CIT (???) <2FFDB1AC-8F71-383A-8871-383860642847> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/CIT.framework/Versions/A/CIT 0x109e46000 - 0x109e5ffff +com.adobe.CITThreading (???) <E287B475-8AF3-33F4-B966-88DD137A6574> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/CITThreading.framework/Versions/A/CITThreading 0x109ea0000 - 0x109f2dfff +com.adobe.AdobeSVGAGM (1.0.0 - 1.0.0.35144) <DA037D3C-F910-3321-8D28-EDB6208A8932> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/AdobeSVGAGM.framework/Versions/A/AdobeSVGAGM 0x10a018000 - 0x10a29effb +com.yourcompany.ems (1.0 - 1) <0C26ACFA-5C60-317C-B032-B5ECD556B457> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/ems.framework/Versions/A/ems 0x10a35e000 - 0x10a38eff7 +libseledit.dylib (0) <43B4F4D8-6186-361F-BF40-CC535A76BE31> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/libseledit.dylib 0x10a3b8000 - 0x10a427ff7 +com.adobe.manta (Adobe Manta Library 2.0.00.1 - 2.0.00.1) <F8751AE4-27E5-32A0-89BA-33CED6879753> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/manta.framework/Versions/A/manta 0x10a4bb000 - 0x10a63eff7 +com.adobe.aif (Adobe Image Foundation Library 6.0.00.1 - 6.0.00.1) <B3C2AEA4-20EC-39DE-9A39-D90253417D53> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/aif.framework/Versions/A/aif 0x10a7a3000 - 0x10aac1fe7 +com.adobe.PlugPlugOwl (6.1.0.157 - 6.1.0.157) <6ABECA73-CFCB-31E1-AD37-7EFF53CC4406> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/PlugPlugOwl.framework/Versions/A/PlugPlugOwl 0x10ae04000 - 0x10aea2fff +com.adobe.AdobeScCore (ScCore 4.5.6 - 4.5.6.4) <CA3B9696-C574-3F23-BA68-6BEC2F88F156> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore 0x10aef5000 - 0x10af9dff7 +com.adobe.AdobeExtendScript (ExtendScript 4.5.6 - 4.5.6.4) <A6FA7703-5F62-3459-83F6-6030C21F8276> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript 0x10b004000 - 0x10b0beff7 +com.adobe.breeze (AdobeBreeze 2.0.2.1 - 2.0.2.1) <CB68854A-B4BD-5DEF-5507-A32528C8551A> /Applications/Adobe Photoshop Elements 2018.app/Contents/MacOS/Adobe Photoshop Elements 2018 Editor.app/Contents/Frameworks/FaceDetector.framework/Versions/A/FaceDetector 0x10e1d6000 - 0x10e220acf dyld (551.4) <8A72DE9C-A136-3506-AA02-4BA2B82DCAF3> /usr/lib/dyld 0x7fff47ad5000 - 0x7fff47ad5fff com.apple.ApplicationServices (48 - 50) <AFFBD94A-AF76-336E-B53E-57524EAE8EF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x7fff4a7bf000 - 0x7fff4a7bffff com.apple.CoreServices (822.36 - 822.36) <C8368F17-1589-3BA5-A0E7-89CB8DF2454F> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x7fff51e47000 - 0x7fff51ea1ff7 com.apple.opencl (2.8.24 - 2.8.24) <4D7401A7-6ADD-3632-85AE-7A5012DFFA04> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL Model: MacBookPro11,2, BootROM MBP112.0146.B00, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.18f15 Graphics: Intel Iris Pro, Intel Iris Pro, Built-In Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020 Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.37.31.1a9) Bluetooth: Version 6.0.7f10, 3 services, 27 devices, 1 incoming serial ports Network Service: Thunderbolt Ethernet, Ethernet, en4 Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD SM1024F, 1 TB USB Device: USB 3.0 Bus USB Device: Apple Internal Keyboard / Trackpad USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1 Message was edited by: Greg Kuhnert - Problem with formatting of debug text...
... View more
Get ready! An upgraded Adobe Community experience is coming in January.
Learn more
Copyright © 2025 Adobe. All rights reserved.
AdChoices