Sorry for the issues with windows not being visible. Are you working with multiple monitors I wonder? ... View more

@Jeffrey_A_Wright The error in his follow up post looks to be "FATAL: Error (Code = 146) " while installing Photoshop beta. I'm not sure this post belongs in the Ps beta post since it's an issue during download and install.  The helpx suggests providing read/write to a particular directory, but no directory is listed in the help message. Any insight there?   ... View more

Hi @auréliend42618109 ,   Sorry things aren't working for you currently,   It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  ... View more

@felipe saravia I believe that's one of the ways the model differs from Firefly and Generative fill and functions best while there's a prompt/instruction. For me, if I don't put in any prompt then the Generate button is grayed out.   If you say you're not putting in any instruction is the generate button available for you?   ... View more

Do you have an enterprise plan or edu plan with an Admin? If you're not seeing the beta apps, perhaps they have been disabled by the Admin.   Let us know more details when you get a chance. Regards, Pete ... View more

If you check the "Updates" tab of Creative Cloud desktop and click "Check for updates" do you see any updates there when it refreshes? ... View more

Hi @Zebbler2 ,   I'm not sure I'm seeing the same performance issues you're seeing quite yet with Generative AI turned off. I do see the progress dialog with the message, but the results from larger removals seem to show that it's not using Generative AI for the removal.    You might see if a preferences reset helps out: Try the manual steps here: https://helpx.adobe.com/photoshop/using/preferences.html If that doesn't solve it, you can quit Photoshop and put the Settings folder back.   Let us know if that helps. Regards, Pete ... View more

Hi @felipe saravia ,   This looks to be an extension provided by Logitech. Here's a post from about a year ago where it looks like a similar behavior happened: https://www.reddit.com/r/logitech/comments/1g44af7/help_logi_options_doesnt_recognize_the_new/   It could be that with the latest 27.0 version change of Ps beta that the plugin doesn't support the new version. You might check in with Logitech to see if they're working on an update to the plugin.   Perhaps posting to the logitech reddit might net you a reponse from them regarding an update: https://www.reddit.com/r/logitech/   Regarding the last sentence in your post, can you say more about what you mean by "The problem is that there are AI functions that it doesn't perform correctly"?   Regards, Pete ... View more

Hi @kaydesign ,   Sorry about the crashes you're seeing -- can you provide more info on what you're up to when this crash happens?   Do you get any crash report dialogs where you can submit the crash with your email address?  https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html   Regards, Pete ... View more

Hi @fryderykk2089476 ,   Are you in an enterprise or EDU subscription plan? If so, it's possible the Admin hasn't yet enabled beta apps --  See if your Admin enable beta apps via the Admin console. You can find the details here under "Enable Install of Beta Apps" https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html   Regards, Pete ... View more

Curious if you change the default file location to "on your computer" in File Handling preferences if you're able to save files?   ... View more

Hello,   Can you both provide more details on what "not working" means for your scenarios? It would also be useful for both of you to provide Photoshop beta's Help > System info dialog text.    Regards, Pete   ... View more

Hi @stevethornton ,   I haven't been able to reproduce unfortunately. Just tried with about 18 files and the SFW shortcut worked each time for me.   Did you try resetting the preferences by chance?   Regards, Pete ... View more

Hi @different_critic5271 ,   Sorry you're seeing black rectangles while using generative fill. Is Photoshop beta up to date? Can you provide Photoshop beta's Help > System info dialog text to the thread here? Also is Generative Fill working successfully for you if you don't use Ps beta (using the release version instead)?   Regards, Pete ... View more

Hi @markm76483456,    Sorry you're having trouble getting Ps beta to open. Curious if you create a new administrator user if you're able to open Ps beta successfully?   Regards, PG ... View more

Hi @AD0999 ,    Haven't seen this be common amongst users, wonder if something is going on on your system or another software might be creating a conflict perhaps?   You might see if a preferences reset helps out: Try the manual steps here: https://helpx.adobe.com/photoshop/using/preferences.html If that doesn't solve it, you can quit Photoshop and put the Settings folder back.   Regards, Pete ... View more

Hi @jean-christophea37823279 have you tried contacting the vendor of the plug-in  https://goodlight.us/contact.html? ... View more

Hi @Rafael _ Oz ,   Can you provide a screenshot of what you're seeing? It'd be great to know how big the image is, what your selection looks like, and what the results are if possible.   Regards, Pete ... View more

Thanks @franklin_3331 and @hellkaterules for the report on this -- I've been able to reproduce this one with beta and have logged a bug for the team to investigate a fix for.    Regards, Pete ... View more

Thanks for the report @Agathepict ! I believe we are aware of this one internally, have it logged, and the team should have a fix coming soon. Sorry for the trouble!   Regards, Pete ... View more

Hi @stevethornton ,   Can you say more on what you mean by "not working" or "will stop working"? Do you get an error? or some other experience?   For strange behaviors like this, you might see if a preferences reset helps out: Try the manual steps here: https://helpx.adobe.com/photoshop/using/preferences.html If that doesn't solve it, you can quit Photoshop and put the Settings folder back. ... View more

Hey @Chapps-LA -- Thanks for the report and apologies for the delayed response to you.   Curious if you've been able to get past this for you? I haven't been able to reproduce in the latest 27.0 beta (20250928.m.3240) on macOS.   You might see if a preferences reset helps out: Try the manual steps here: https://helpx.adobe.com/photoshop/using/preferences.html If that doesn't solve it, you can quit Photoshop and put the Settings folder back.   Let us know how that goes. Regards, Pete ... View more

Hi @Bernice_Rodricks1903 ,   I've not been able to reproduce this in my testing with the latest beta - 27.0.0 20250928.m.3240 Which beta version are you using? Find that version in the top line of Ps beta's help > System info dialog. Can you provide a larger screenshot of the entire workspace that shows your layers panel as well as the contextual task bar? More info on your workflow would be great as well to help get to the bottom of what might be going on for you.   ... View more

Thanks for the report @philippeg75233671  -- Have been able to reproduce this on my end as well. Freezing at about 30% .   Have logged a bug for the team to investigate.     ... View more

Hi @DrumAddict ,   According to Amy's post on this, it sounds like you may have used the 100 alotted uses for these models.    "From 9/25 - to MAX (10/28) users will have: CC Pro: 500 free uses per day total (doesn't matter the model) CC Standard, Single App, and Photography paid plan users: will have free 100 uses for EACH model."   Looks like, between now and end of October, to continue use for these models, the available options are upgrade to CC Pro or add the Firefly Pro plan. ... View more

Google has let us know that they've made some changes/fixes on the server side that should hopefully help with this.    Can folks please try again with Nano Banana and let us know if things are better on your end?   Regards, Pete ... View more

Make sure they're looking in the specific place suggested in my previous post -- https://community.adobe.com/t5/photoshop-beta-bugs/p-administer-is-not-allowing-access-to-nanobanana/idc-p/15526022#M20519   If that's not there, I also wonder if there's any versioning of the Admin console available? ... View more

Looks like the specific models aren't called out in the Admin console: Check with your admin to see if it's available here: Admin Console under Settings> Asset Settings > Non-Adobe Generative AI Models > Toggle the switch on/off   ... View more

Google has let us know that they've made some changes/fixes on the server side that should hopefully help with this.  Can folks please try again with Nano Banana and let us know if things are better on your end? For those running into this with Flux, can you also let us know if you're still seeing these issues?   Regards, Pete ... View more

@raulg33668490 ,   Thanks for the details, this does look like it would be frustrating! I've let the teams involved know about this. Since it's seemingly timing-related, it's possible there's something like a scheduled nightly service that's impacting you, if that's true, let us see what can be done from the server side to not interrupt you! Hang in there.   Regards, Pete ... View more