Hi, I tried going to transfer an Adobe License and it didn't work out.  I couldn't get a case no. from the Transfer License page.  So I chatted with an Adobe agent and got a serial number to install the app. Thanks for your help on this matter. ... View more

I have the same problem with elements 13.  I bought a copy of this software from an eBay vendor.  The vendor stated that I may need to contact Adobe in order to redeem the serial number and activate the software.  Could someone at Adobe reply to this forum question? Thanks. ... View more