The problem with the answer given below is that it doesn't address the true problem. The error in Adobe's programming on this page for some users is that what is addressed above is that you cannot enter a password because there is only ONE place that appears....there isn't two visible places that the user can match. To get around this, first enter your password in the box you can see (first box). Then the work around is that you enter the TAB KEY. This will put you into the next box (that you can't see) and you will re-type your password blindly. Make sure that you are typing it in exactly as the first as you are typing in the proverbial ether. Hit the 'accept' button (or enter or whatever the OK button is for the page--sorry, i don't have the exact reference in front of me--but i think this part is self-explanatory) that you can see. Hope this helps. Jack
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