Hi Akanchha Thanks for your reply. I have spoken with the staff member further and they have been testing using the web login for Adobe Document Cloud instead of Adobe Pro DC to upload into the cloud. They so far have not had any issues with uploading documents into the cloud. However this has introduced another issue when they are sharing the documents with clients it seems that the documents that are uploaded through the Web interface upload very quickly almost instantly however when clients are downloading the files it can take a long time for the download to complete, sometimes over 15 mins and clients have been complaining about it where we were not having this issue when the documents were being uploaded through Adobe Pro DC.This seems to be regardless of the internet connection as we are also having issues with downloading the file from the cloud ourselves and we are on a business grade link but if we upload it using DC we have no issues other than occasionally the file fails to upload. The user has been using Internet Explorer and i have confirmed the additional TLS settings were already enabled from the KB Article you linked. Cheers.
... View more