It looks ugly so far, but I have found a related thread " Elements Organizer 14 and 2019 on Mac OS Keep Losing Files Because They Switch to Time Machine Drive" Comments here and in this reference thread point to Organizer and Time Machine incompatibility. I searched for just one file by name in my computer and found it, in the directory where I knew it to be. However, when I look at info in Organizer the location path is different and includes the name Time Machine. So the file has not been moved. Organizer, however, has a different name for its location. ... View more

I right now I'm faced with a disconnected files that I can't get to, which I mention here just in case someone looking at this thread has the solution to that issue. No files were deleted. So presumably I can find them with a search. <<this user explained that the solution is to setup Time Machine not to cover all your disks in your computer and to store the catalog and the media files on a separate volume, not referenced in Time Machine.>> My MacBook Pro has just one disk. I guess your comment means I must break it into a volume that Time Machine is constrained from addressing. ... View more

Is it possible that photographs stored in iCloud could be a factor in my Organizer becoming unresponsive? I had another session with Adobe where the representative took control of my MacBook Pro in a session that lasted over three hours. He uninstalled and installed Photoshop Elements and Premiere Elements and stood by as I used these for awhile. Everything worked while we were connected, but shortly after we separated my system began again to quickly go unresponsive and require a force quit. I was not editing video files, but correcting the dates connected with each file. The date associated with each video file was the date of my recent import, not the date that the video was recorded. That same representative has agreed to connect with me again tomorrow if my trouble continues. ... View more

Probably not related to facial recognition.  First I loaded this new computer with a small number of video files, the two or three dozen I mentioned in my April 3rd message. I hadn't thought of Organizer and facial recognition, but the small number of files on the hard drive make me rule out that.  Second I have only had this problem with Organizer locking with the addition of Premiere Elements to my work flow. Why Organizer requires the force quit and not Premiere Elements is not at all clear. When the force quit is required Premiere Elements has quit responding too. I am still working with that small number of only video files, my computer is not offering a facial recognition task to Organizer. I do appreciate your guessing. You can guess that after upgrading the Photoshop Elements suite and from a MacBook to a MacBook Pro to a MacBook Pro with more RAM that I am disappointed. My next tack will be do just get out of Organizer after loading the video files. That will be another piece of information if Premiere Elements keeps working. ... View more

What I intended with " "I imported from an external drive two or three dozen videos and soon got the lockup in Organizer." was that I did not restore from a Photoshop Elements backup, rather just put a small number of videos on thumb drive  and imported them to Photoshop Organizer. So Photoshop Organizer and my MacBook Pro had the bare minimum to begin testing with. My actual editing exercise was with three 30s videos with which I intended to do some trimming and panning and zooming.  My initial attempt was with Organizer, Editor and Premiere Elements all open. Didn't get far before locking up and had to close down Organizer to get things moving, Then I exported those three videos to my desktop, closed down Organizer and imported them to Premiere Elements. That works but Organizer had to be taken out of the work stream. Well it is hard for this computer, a MacBook Pro just taken out of the box, or the videos just imported from a thumb drive to be unusual. Well everyone has been stumped so far and I will no return to the Apple store. I've been throwing money after this to no avail.  Of course, it is not just money I have invested in this Adobe suite but a lot of experience. Thank You. ... View more

I am now working with a new MacBook Pro with 16 GB of RAM rather than the 8 GB.  My problem with Organizer locking up while using Adobe Premiere Elements continues. That is that Organizer locks up and I have to do force a quit to make things move. I could select files I want to work on with Premiere Elements place them for convenient access, then close out Elements Organizer.  My next step could be to buy the Apple product Final Cut Pro. This gets more and more costly and other must have this same problem. The advantage of switching to Final Cut Pro would be that I would just deal with one organization to make it work. I haven't done a restore of any kind on this MacBook Pro. The only software I installed were the Adobe products Photoshop Elements and Premiere Elements. I imported from an external drive two or three dozen videos and soon got the lockup in Organizer. So far my costs have been the switch from a MacBook to a MacBook Pro to a MacBook Pro with more RAM. ... View more

I have accepted the Apple Stores offer to take back my six week old Macbook Pro and, in exchange for the incremental cost of 8GB more RAM, give me the Pro with 16 GB of RAM.  ...... And I have no confidence that is the solution.  ....... As I drove home I thought that I should have bought their video editor for $299 (as you recommend). And may still do that. ...... I thank both of you for your response .  Apple and Adobe gave what totaled two to three hours of effort, which I am thankful for. I have used Elements for over fifteen years, extensively, but had no problems until I used Premiere Elements. ... View more

Photoshop Elements Organizer, Photoshop Elements Editor and Photoshop Premiere Elements work in concert as I use them. I pick video and photographs out of Organizer; and I create some title pages and size photographs in editor, and finally I put them together in Premiere Elements. They are three different programs that must work together. Adobe chat has taken control of my MacBook but not solved the problem. Apple too has controlled my computer. Do others have this problem might be my first question. I have a very new MacBook Pro and the newest versions of these programs. ... View more

It required some investigation to learn the "Hardware Acceleration" is found as a Chrome setting .. advanced. I guess that is the one you mean. However, so far I have not found the "Audio Hardware" setting. I'll do some work with your first suggestion implemented. Thank you ... View more