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AAAlter
Community Beginner
AAAlter
Community Beginner
Activity
‎Jul 17, 2019
04:18 PM
1 Upvote
I had entered a wrong number ... all good.
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‎Jul 17, 2019
03:41 PM
1 Upvote
A complete uninstall and reinstall fixed the issue, except that I can't register my software now. I'll contact Customer Support.
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‎Jul 16, 2019
08:07 PM
Neither mouse clicks work ... that's what is duplicated by the remote clicker. I have been through numerous restarts. Thanks anyway.
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‎Jul 16, 2019
08:04 PM
Worth checking ... Cntr+ just moves the cursor a word at a time. Alt+ doesn't seem to do anything.
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‎Jul 16, 2019
12:00 PM
Up/down work, but they only move the cursor through the text. Eventually, that triggers a page change, but it's not helpful. Enter/shift enter work as expected, but they don't help when using a remote presentation clicker. Show navigation has no effect. I don't think it's from another program taking over the keyboard, because the keys do move the cursor through the text, and it works correctly when I run Acrobat Reader.
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‎Jul 16, 2019
07:07 AM
Amal - Thanks again. Turned of enhanced security, rebooted, and ran again ... no change. Interestingly, after rebooting, enhanced security was turned back on without me doing anything. In fact, right after turning it off and reopening preferences, it was already back on. The problem does not appear to be with a single file, but it does appear to be on a single computer. When I run it on another laptop with the same version of Acrobat, it seems fine. Repair did not help. I was considering completely uninstalling and reinstalling. Is there anything I should do before reinstalling? Directories to delete?
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‎Jul 16, 2019
06:40 AM
Thanks for the suggestion, but no joy. It was already checked. On a whim, I tried unchecking it, and it seems to have no impact on the issue.
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‎Jul 15, 2019
02:13 PM
The same file run on a different laptop with the same Acrobat version seems to work just fine.
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‎Jul 15, 2019
01:50 PM
Amal, thanks for your reply. I have installed Acrobat 17.011.30143. I am running Windows 10.0.17134 X64. There are no updates available. I have already run repair and rebooted and reset preferences. The problem persists. I will insert pictures that show a little glimpse of what happens. I don't see an obvious way to send you a copy of the file, but it doesn't seem to be limited to any particular file anyway. Hope this helps.
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‎Jul 14, 2019
12:40 PM
I know I'm probably making a foolish mistake, but when I enter full screen mode, the right and left arrows only work to advance one screen. After that, it drops a cursor into the text on the screen, and I have to advance through all the text before it will change screens. I'm reasonably sure that I used to manage this successfully, but I can't get it done now. If I open the same document in Acrobat Reader DC, it seems to work fine. Any idea what I'm doing wrong? Thanks.
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