Greg, I uninstalled using the Delete preferences option. I re-installed the product and it works again ! I tried to use the Cntrl-Alt-Shift procedure several times but never received the message about deleting the preference file. I did observe task manager during the launch of Photo editor and saw that it ran while the message about " loading the workspace " appeared than stopped using resource when it ended. Thanks again for the help & advice ! George Medha - Thanks also for the help ! ... View more

Greg, I have tried using the Cntrl-Alt-Shift both ways - launching the photoshop app & photo editor many times and can’t get the message. Organizer does start & work. Launching the photo editor from the organizer fails the same way. There are only a 17 files in the folders watched so scan should be short & I’ve waited awhile to see if it starts. The loading workspace message spinner stops and the message goes away after a minute or so but nothing happens. It is a registered copy but I’ve only used it once to scan in some photo’s - the second try produced this problem. I’ll try and delete than re-install photoshop next. Do you know if there is a log file - it would be nice to know what was happening ? Thanks again for your help - I just recently installed photoshop so I’m a novice. George Sent from my iPad Pro 12.9 (Gen 3) ... View more

Greg_S The symptom that I referenced was " I just installed the new photoshop elements on my computer.  It worked at first, but after I closed it and reopened it, I couldn't get it to load.  It says Loading Photoshop Elements Editor Workspace and thinks for a while then nothing happens " To be more specific - I get the home screen and when I launch the photo editor the above symptom happens. I tried many times the Alt+Cntrl+Shift and I do not get any messages about deleting the settings file.The Home screen comes up almost immediately - System is very high performance with fast SSD. I did notice that a WIN update was installed between the time it worked and the next day when it didn't. It was KB4497934  Do you know if I can re-install Photoshop Elements 19 from a License standpoint by deleting it and downloading a new trial copy ? Thanks for the help ! George ... View more

The exact same symptom on WIN 10 latest level.  I  can't believe this has not been fixed. There also doesn't appear to be any way to contact support. I'm very disappointed with Adobe !   ... View more