Thanks, Peter. That makes a lot of sense. We've gone ahead and upgraded to TCS3, and I'm now working on getting AIR Help up and running. I notice there's a point brought up earlier in this thread that never seemed to be addressed, and I'm having the same problem, so I wanted to see if anyone knows anything about it. In the post timestamped Feb 22, 2011 8:14 AM, Rocky mentions that the "go online" functionality is not working. I'm seeing the same thing-- I click the little red light and the screen refreshes but nothing else happens. I have my AIR Help set up to automatically update and to use online content, and I have the update and the online content hosted on a server... but neither functionality is working, as AIR Help seems to "think" that it's offline. Now, it ISN'T actually offline. When I go to Preferences and click Check for Updates, it's perfectly capable of telling me that I have an update ready. So clearly it has Internet access. I saw the post at http://forums.adobe.com/thread/452362?tstart=0, which would seem to indicate that this is simply a matter of waiting a bit. That doesn't seem to be the case here, though-- I left the thing idle overnight and it still hadn't checked for updates when I returned. So basically I have two main questions: 1) Does anyone have insight into how to get the installed AIR Help to recognize that it's online and perform accordingly? 2) I'm not 100% clear on exactly how the Show Online Content option (set on the View page of the SSL properties window) works, and because AIR Help thinks it's offline, I can't test it. If I have that checked, will AIR Help use the browser-based help when I'm online? If so, will it display in my browser instead of in the AIR Help viewer? I'm trying to replicate the rather seamless behavior that Adobe's own help demonstrates, where online/offline are displayed in the same window, and where one can actually specify to search online or locally... Thanks, Melinda
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