Nvidia123
Community Beginner
Nvidia123
Community Beginner
Activity
‎Aug 15, 2013
09:17 AM
Do my answers help at all?
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‎Aug 14, 2013
04:53 AM
1. * extra blank pages BETWEEN the pages you expected - No they are not extra blank pages as the word document is 8 pages and like wise the output is also 8 pages * blank pages INSTEAD of some of the pages you expected? - Yes, the output produce equal number of pages to that of the word document, 4 pages are blank while the rest are fine 2. Is it consistent? If you make the PDF three times do you get the same result each time? Yes, HOWEVER if i use an online PDF conversion it produces the pages correctly without any blank pages 3. If you have one of these problem PDF files and look at it on an entirely different PC, is the problem the same? Yes, if open the pdf file on a different machine whether laptop or pc, i still see blank pages.
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‎Aug 14, 2013
02:58 AM
Yes the option Show Large Images is turned on.
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‎Aug 13, 2013
12:41 PM
Sounds like everybody is provding the same solution, it's strange because my colleague's laptop who is able to convert the word document into PDF has this option turned on and likewise i also have this turned on ummm....it doesn't really make sense who it would work for my colleauge(he too works in IT) and not for me nor for the user who raised this issue.
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‎Aug 12, 2013
11:12 AM
Hi, Many thanks for the support i appreciate your time. I found the default settings and the choices you mentioned such as High Quality Print ect so i'l have a play around with them. You mentioned that the Preferences in Acrobat would have to be set by the user but since the image of the laptops people use are standard how would the user know what to select? Under the Categories pannel there is 'Page Display', that is the only place where i think a user would change any settings, but users can some times do something as clicking a check-box and not realise this. What i might try and do is uninstall MS Office and re-install this, it's a long shot but if something doesn't work try a different method.
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‎Aug 12, 2013
02:37 AM
Hi, I don't think i can find those options, if i go to File > Print > select Adobe PDF and click Printer Properties i've got Adobe PDF Document properties(screenshot attached). Where can i find this 'Press settings' you are referring to? Also if i click edit i've got the Standard PDF settings(screenshot attached) do i need to ensure any settings need to be checked?
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‎Aug 11, 2013
08:57 AM
Also ,while i was trying to troubleshoot this issue i was trying to edit the Adobe Print To settings on MS Word via Adobe PDF Document Properties, is there anything you might be able to think if that i might need to edit? Again i only because i won't be seing the user again for the next few days so i'd to ensure i can be prepared if 1 solutions is not working.
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‎Aug 11, 2013
07:41 AM
Since i'm not at work at the moment, if that doesn't work is there anything else i could check ? Any specific settings , I only ask because i won't see the user in the next week so i'd like to have a few possible options just in case. If you are able to provide any step by step guid just so i know where to look that might be useful. I appreciate the help
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‎Aug 11, 2013
05:37 AM
1 Upvote
Hi All, I hope somebody can help, i'm working with a MS Word document that was created by one of our users and is trying to convert the document into a PDF using Adobe Acrobat X (version 10). She does this either by doing a simple file save As and selecting the .pdf extension or using the Print To Adobe PDF function. After she converts the word document into a PDF and opens it up, some of the pages which is meant to contain text and images have completely disappeared and are replaced by blank pages. Some pages that have been converted have been successful while others are just blank white pages, no errors appear. I've tested this by converting a completely different word document into a PDF which doesn't contain any images/graphs ect and this seem to work fine. Another test that i have done is to ask a colleague of mine to do the same test on the document but when he converts this all pages are produced successfully without any blank pages. The user that has this problem is using Windows 7, is a laptop user with MS Office 2010 and as mentioned uses Adobe Acrobat X. I have replicated the issue on my work laptop and fiddled around with Adobe for printer settings for 3 hrs in particular sections that tailor towards images but no luck. The word document has 8 pages and after converting into PDF it also produces 8 pages , 4 of which has blank pages. I've also looked at other forums but i've can't find any results that deal with my specific issue. My though is that Adobe Acrobat Standard is not translating or reading the images onto pdf. I've attached a screenshot of the produced PDF as an example, the first page is fine while the second page is blank and the blue is my doing(disregard that). I would be very greatful if somebody can kindly tell me what settings i need to do ensure that i and the user can convert the document successfully.
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