Try to delete some existing project and then try to import. Is it happen with a specific project or all of your projects. Regards, Rajeev. ... View more

Are you facing issues in recording from the Video express as well. Also if you have  dual monitor connected then please try to disconnect one of the monitor and then record. Regards, Rajeev. ... View more

You should try to publish the project and check the output. It should work in the preview also but I would suggest you to check the published output also. Regards, Rajeev. ... View more

Could you please try to check it with any other webcam. Check the document linked below for few compatible Webcam and Mic. https://helpx.adobe.com/presenter/using/record-video-presentations.html If in case you still face any issue then please contact Presenter support at Contact Customer Care Regards, Rajeev. ... View more

Hello, Welcome to Adobe Forums. Please copy your projects from the its original location to any other location. By default all the projects recorded in Video Express get saved at the location mentioned below. C:\Users\rasaini\Documents\My Adobe Presenter Video Projects You may try to copy all of your projects from this location to any other location like D drive or desktop. Once all the projects are copied then you may delete them from their default location. Then try to import the project from the new location. Please click on settings and then choose import project and choose the new path to open the project. Regards, Rajeev. ... View more

HI There, Please follow the steps given below and see if it resolves the issue:- 1. Click on the below link to download the patch : Shared Files - Acrobat.com 2. Please download the zip file and extract it. 3. Please check the version of Presenter installed on your machine. 4. For 32bit: Please copy the PptImgExporter.dll from 32 bit folder and paste it under “C:\ProgramFiles (x86)\Adobe\Adobe Presenter 10.0”. 5.For 64bit: Please copy the PptImgExporter.dll from 64 bit folder and paste it under “C:\Program Files\Adobe\Adobe Presenter 10.0”. 6. Try to publish the project now and check. Regards, Rajeev. ... View more

Hello, Please check in PowerPoint under slide show menu if you have Use Presenter View option checked then uncheck it and then try to record the video as mentioned in the screenshot below. Regards, Rajeev, ... View more

Could you please elaborate which review questions you are referring to. Regards, Rajeev. ... View more

Hello, Welcome to Adobe forums. Please let me know the exact version of Captivate you are using. Also please share the workflow which you are using to apply the conditions in TEB. If possible you may share your project with me as a personal message . Regards, Rajeev. ... View more

Hello, This might help you in understanding the logic of show or hide objects. Regards, Rajeev. ... View more

Hello, We have tested the widget and it worked fine. Could you please try the steps mentioned below . Run the Captivate with administrator rights . Create a blank new project. You need to also clean your browser cache and temp files. Insert the widget on a blank slide and make it right aligned. Then publish the HTML 5 output. Regards, Rajeev. ... View more

We have a new version for Technical Communication Suite 2015 release which has the following content. Adobe Technical Communication Suite (2015 release) combines: • Adobe FrameMaker (2015 release) • Adobe RoboHelp (2015 release) • Adobe Captivate 8 • Adobe Acrobat Pro DC (2015 release) • Adobe Presenter 10 Additional components: • Adobe RoboScreenCapture • Adobe RoboSource Control If you have a subscription then you need to just download the newer version from here https://www.adobe.com/cfusion/tdrc/index.cfm?product=tcs&loc=en_US and install it by using your Adobe Id . But if you have a perpetual license then you have to buy an upgrade license for it. Regards, Rajeev. ... View more

You may also try the links mentioned below if that helps. Upload a scorm object into Moodle - YouTube SCORM settings - MoodleDocs Regards, Rajeev. ... View more

Please check the linked document below for known behavior with  HTML 5 content in Presenter. https://helpx.adobe.com/presenter/using/publishing-viewing-presentations.html Regards, Rajeev. ... View more

Could you please elaborate more. Do you want to apply one audio file on any 6 slides in your project? Are those slides are in continuation or random? You can apply one audio file on multiple slides through an import option. You can choose import > Slide and it will give you a prompt to adjust the slide duration as per the audio timing or distribute it across the multiple slides as mentioned below. Regards, Rajeev. ... View more

This is only applicable to Captivate 8 glossary widget . Regards, Rajeev. ... View more

I am not sure whether you can create this but Captivate do have some inbuilt interactions which you can use. You can share your projects created in Windows platform to the person who is using Mac. He would be able to open .CPTX files on Mac. Regards, Rajeev. ... View more

Please check that you have the latest updates installed for Captivate. Could you please provide me your contact details as a Private message. I am able to reproduce this issue at my end. I would like to provide you a new glossary widget and you may try to insert it into your project and check the HTML 5 preview. Regards, Rajeev . ... View more

Did you also try to create a new user account with admin rights and then launch the product. Regards, Rajeev. ... View more

Please follow the steps mentioned below to change the logo on the play bar. Adobe Presenter 7 * Change Adobe logo Regards, Rajeev. ... View more

Is there a possibility to share your published output with us or project . Regards, Rajeev. ... View more

Please send me your order details and contact information as a private message . Regards, Rajeev. ... View more

Could you please check with any other font in the same project? Please publish the content and check the output in browser. Also Please check with the same font in new project . Regards, Rajeev. ... View more

Please follow the steps as mentioned in the document linked below and let me know if that works. https://helpx.adobe.com/creative-suite/kb/software-license-agreement-reappears-click.html If it still gives you an error then you may create a new user account which has Administrator rights and then try to launch it again. Regards, Rajeev. ... View more

You can check the preview when you are inserting a video into the slide. Once it is imported then it will show the placeholders on the slide. http://help.adobe.com/en_US/Presenter/7.0/WSB0BC652B-0FD2-4249-B3E1-E28ABB927058.html Regards, Rajeev. ... View more

It is not a bad practice to put video in Captivate course. As such there is no specific limitations for video duration that can be insert into Captivate course. As Rod mentioned that it might be a filtering on video or the mime type of your video can cause this problem too. You may try to upload the content to SCORM Cloud and test it from there. ... View more

You can add several types of video into a Captivate project, including AVI, MOV, and Flash Video (FLV or F4V). To insert a video, open or create a Captivate project and then choose Video > Insert Video to open the Insert Video dialog box. You have two choices when inserting video: Event Video (typically video that is expected to play on only one slide) or Multi-Slide Synchronized Video (video that is expected to play across multiple slides). Did you check it with any other LMS ? Is it playing fine on your local machine before uploading the content to your LMS. Regards, Rajeev. ... View more

Which format you want to publish your project in ? Regards, Rajeev. ... View more

It does work at my end. I tried your workflow. Could you please publish the project and check the published output on multiple browsers. Regards, Rajeev. ... View more