The new version (2015.023.20070) seems to have resolved the issue. We'll let our internal users test it over the next few days before informing our customers, though. Any idea when this new version will appear on the general get.adobe.com/reader site so the users don't have to download DC, then perform an upgrade? ... View more

Our customer originally reported the grey screen issue, but then started having the issues reported in this thread. It all started around January 10th, or so. Since we have hundreds of users who need to view PDFs in the browser is was causing a huge support issue. Eventually we just put out an update with links to both forum posts and let them know to downgrade to Adobe Acrobat v 11.x and so far no one has had issues. With grey screens or the issues reported in this thread. Telling customers to downgrade, though, is not a valid fix and potentially opens them up to security issues. Do you guys at Adobe have an ETA on when these issues will be resolved? ... View more