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YatharthS

Adobe Employee

Adobe Employee

Activity

Re: getting message to buy Acrobat Pro DC when I a...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 23, 2016 02:38 PM
‎Jul 23, 2016 02:38 PM
Hi , Please refer to this article to locate the serial number for Acrobat Pro XI :- Find your Adobe product serial number quickly Regards, Yatharth ... View more

Re: Computer Died. Had Acrobat 6.0 and have serial...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 20, 2016 12:21 PM
‎Jul 20, 2016 12:21 PM
Hi joycez58331373 , Would like to inform that Activation server has been disabled for this Version,request you to upgrade to Acrobat DC version. Regards, Yatharth ... View more

Re: Acrobat X Pro: blocked, not open

by Adobe Employee in Acrobat SDK Discussions
‎Jul 20, 2016 11:53 AM
‎Jul 20, 2016 11:53 AM
Hi , Please refer to this article :- Error: "The serial number is not valid for this product" | Adobe Creative Suite Let me know how it goes. Regards, Yatharth ... View more

Re: acrobat pro dc freischalten

by Adobe Employee in Acrobat SDK Discussions
‎Jul 20, 2016 11:31 AM
1 Upvote
‎Jul 20, 2016 11:31 AM
1 Upvote
Hi walterm55063578 , Please use the shared link :- Download Link for Acrobat Pro DC (Subscription) :- Download Adobe Acrobat DC (Continuous) | Enterprise or VIP                                                         (With then Serial Number) :- Download Pro or Standard versions of Acrobat DC, XI, or X Let me know how it goes. Regards, Yatharth ... View more

Re: windows cannot find C:\program files (x86)\ado...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 19, 2016 05:29 PM
‎Jul 19, 2016 05:29 PM
Hi jackiep58309470 Please try running the cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" on your machine to remove all traces of Acrobat application. Then, restart your machine and install the Acrobat Application from here: Download Link for Acrobat Standard DC (Subscription) :- Download Adobe Acrobat DC (Continuous) | Enterprise or VIP                                                         (With then Serial Number) :- Download Pro or Standard versions of Acrobat DC, XI, or X Let me know how it goes. Regards, Yatharth ... View more

Re: How do i convert my 16bit DC version to be com...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 19, 2016 03:36 PM
‎Jul 19, 2016 03:36 PM
Hi patl64765880 , Acrobat is a 32-bit application & is compatible with 64-bit Windows. Please let me know the version of Windows installed on your computer? I came across a Microsoft forum thread, please refer to it unsupported 16 bit application error. - Microsoft Community. Let me know if it is of some help. Regards, Yatharth ... View more

Re: Send for Signature not available since upgradi...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 19, 2016 12:19 PM
‎Jul 19, 2016 12:19 PM
Hi dimitrisl82107063 Please provide the application version installed on your system . Would like to inform that 'Send For Signature' feature is only available in Acrobat pro DC Continuous (Subscriptions) version, not for Classic Version. Regards, Yatharth ... View more

Re: I got a virus on my machine, now Adobe Acrobat...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 19, 2016 10:42 AM
‎Jul 19, 2016 10:42 AM
Hi jackied47436128 , Please refer to this KB article :- Find your Adobe product serial number quickly Let me know how it goes. Regards, Yatharth ... View more

Re: CS5 Master Collection Acrobat install

by Adobe Employee in Acrobat SDK Discussions
‎Jul 18, 2016 05:13 PM
‎Jul 18, 2016 05:13 PM
Hi randallh35383299 , Please use this download link for Master collection CS5 :- Download Adobe Creative Suite 5 products For activating Acrobat program, you would have its own serial number apart from Suite number . Using that number you may activate the product . Regards, Yatharth ... View more

Re: i can't install acrobat dc pro but i can't rem...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 18, 2016 12:33 PM
‎Jul 18, 2016 12:33 PM
Hi christophem32710855 , Please try running the cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" on your machine to remove all traces of Acrobat. Then, restart your machine and install the Acrobat Pro DC from here: Download Link for Acrobat Pro DC (Subscription) :- Download Adobe Acrobat DC (Continuous) | Enterprise or VIP                                                         (With then Serial Number) :- Download Pro or Standard versions of Acrobat DC, XI, or X Let me know how it goes. Regards, Yatharth ... View more

Re: I am preparing Fillable order form through Ado...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 18, 2016 12:06 PM
1 Upvote
‎Jul 18, 2016 12:06 PM
1 Upvote
Hi mahas40823778 , Please provide the application name you are using for preparing form, Adobe Reader (Free version) will not allow you in Preparing Form. Also please elaborate what you are experiencing so that can help you further . Regards, Yatharth  ... View more

Re: Adobe Acrobat Pro XI, redact issue

by Adobe Employee in Acrobat SDK Discussions
‎Jul 17, 2016 05:36 PM
‎Jul 17, 2016 05:36 PM
Hi amye459896 , Please provide the Application & OS version installed on your system. Redaction will only apply to the marked area (selected), it shouldn't redact rest in the pdf file. Please refer to this article :- Removing sensitive content from PDFs in Adobe Acrobat DC Regards, Yatharth ... View more

Re: Password protection

by Adobe Employee in Acrobat SDK Discussions
‎Jul 17, 2016 05:31 PM
‎Jul 17, 2016 05:31 PM
Hi clivec50402848 , Would like to inform using Acrobat Pro DC, you may set PDF files password protected. To know more about this, please refer to this article :- Securing PDFS with passwords, Adobe Acrobat Let me know how it goes. Regards, Yatharth ... View more

Re: Adobe error message

by Adobe Employee in Acrobat SDK Discussions
‎Jul 17, 2016 05:28 PM
1 Upvote
‎Jul 17, 2016 05:28 PM
1 Upvote
Hi oedv1 , Please Try the solutions given below:- Solution 1) (This error occurs when you have more than 1 process of Acrobat running) 1) Go to the task manager by pressing Ctrl+Alt+Del 2) Go to the processes in Task Manager 3) End all processes related to Acrobat 4) Launch Acrobat again. Solution 2) Open Acrobat navigate to Help menu & Repair the installation. Solution 3) Check the file association on your system. Solution 4) Navigating to HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application and changing the Key "AcroviewA11"  to  "AcroviewR11. Let me know how it goes. Regards, Yatharth ... View more

Re: Adobe Acrobat Reader DC has crashed over 50 ti...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 17, 2016 05:23 PM
‎Jul 17, 2016 05:23 PM
Hi ss01234 , Please provide the Application & OS version installed on your system. Also check if there is any update available to get install for the application. Please Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat. Is this happening with all files or with certain pdf file. Please check with the different user account with admin rights to replicate the issue . Regards, Yatharth ... View more

Re: Unable to activate Acrobat x Standard on new P...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 17, 2016 01:39 PM
1 Upvote
‎Jul 17, 2016 01:39 PM
1 Upvote
Hi , Please refer to this article :- Error: "The serial number is not valid for this product" | Adobe Creative Suite Let me know how it goes. Regards, Yatharth ... View more

Re: Is there a fix for Adobe Acrobat XI Pro for a ...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 17, 2016 01:26 PM
‎Jul 17, 2016 01:26 PM
Hi , Have you tried the steps suggested in the Kb article shared in  the above post. Regards, Yatharth ... View more

Re: Acrobat XI - After Windows 10 upgrade, Acrobat...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 17, 2016 01:16 PM
1 Upvote
‎Jul 17, 2016 01:16 PM
1 Upvote
Hi , Would request you to get local admin rights for this machine from your IT & then check for the same. Regards, Yatharth ... View more

Re: I have version 9 (i believe) running on window...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 17, 2016 12:59 PM
‎Jul 17, 2016 12:59 PM
Hi rct_nv , Please provide the exact version of acrobat application (as there is no updates available for acrobat 9 as its an older version) Also,Would like to inform that Acrobat 9 is not compatible with Win 10 OS .Refer to this article :- Adobe Acrobat system requirements Regards, Yatharth ... View more

Re: Updating Acrobat through SCUP and InstallSourc...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 17, 2016 11:51 AM
‎Jul 17, 2016 11:51 AM
Hi , It seems you need to check with the environment where the patch is running. Regards, Yatharth  ... View more

Re: Acrobat X Pro: blocked, not open

by Adobe Employee in Acrobat SDK Discussions
‎Jul 17, 2016 08:23 AM
‎Jul 17, 2016 08:23 AM
Hi , Would request you to share the message you are getting while activating the suite using the Serial Number.(If any) If only Acrobat X is not working, then try the steps mentioned in the shared article. Regards, Yatharth ... View more

Re: Text Edited PDF Gone HELP!

by Adobe Employee in Acrobat SDK Discussions
‎Jul 16, 2016 05:06 PM
‎Jul 16, 2016 05:06 PM
Hi notechsav , Please provide the Application version & OS  installed on your system. Also check if there is any update available for the application to get install ('Help> Check for Updates') Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat. Would like to know is this happening with all the documents or with certain files. Are you able to edit other files without make any changes in the fonts. Regards, Yatharth ... View more

Re: PDF to Word converter

by Adobe Employee in Acrobat SDK Discussions
‎Jul 16, 2016 04:30 PM
‎Jul 16, 2016 04:30 PM
Hi kamolau79929379 , Please provide the application version installed on your systems . Also check if there is any update is available for the application as well . (Help > Check for Updates) Are those documents are scanned documents? With the documents having Russian text, Run OCR & then check for the same. Regards, Yatharth ... View more

Re: dropbox can't access in Adobe Acrobat

by Adobe Employee in Acrobat SDK Discussions
‎Jul 16, 2016 04:14 PM
‎Jul 16, 2016 04:14 PM
Hi deadlinereporter , Please provide the application version installed on your system. Also check if there is any update available to install for the application. Please check with this article :-How to access Dropbox files from Acrobat DC | Adobe Acrobat DC tutorials Let me know how it goes. Regards, Yatharth ... View more

Re: Invalid Serial Number Error

by Adobe Employee in Acrobat SDK Discussions
‎Jul 16, 2016 01:57 PM
1 Upvote
‎Jul 16, 2016 01:57 PM
1 Upvote
Hi blgierse , Please refer to this article :- Error: "The serial number is not valid for this product" | Adobe Creative Suite Let me know how it goes. Regards, Yatharth ... View more

Re: my serial no. is not valid when download

by Adobe Employee in Acrobat SDK Discussions
‎Jul 16, 2016 01:36 PM
‎Jul 16, 2016 01:36 PM
Hi elainec8193012 Please provide the the application version you are trying to activate on your system. Are you trying to activate this product for the first time. You may also refer to this article :- Error: "The serial number is not valid for this product" | Adobe Creative Suite Let me know how it goes. Regards, Yatharth ... View more

Re: Acrobat X Pro: blocked, not open

by Adobe Employee in Acrobat SDK Discussions
‎Jul 16, 2016 11:00 AM
‎Jul 16, 2016 11:00 AM
Hi DnL , Please refer to this KB article :- Doesn't launch after 30 days | Installed as part of a CS6 suite Let me know how it goes. Regards, Yatharth ... View more

Re: Acrobat XI - After Windows 10 upgrade, Acrobat...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 13, 2016 02:38 PM
1 Upvote
‎Jul 13, 2016 02:38 PM
1 Upvote
Hi , Please Go to Sl Cache under C:\ Progrqam files (x86) \ common files \Adobe \Sl Cache, Rename this folder to 'SlCache_Old' Then launch Acrobat as 'Run as Administrator' (Acrobat Pro> Right Click > select 'run as administrator') Regards, Yatharth ... View more

Re: Reactivating Adobe Acrobat 8 Professional on W...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 13, 2016 11:07 AM
‎Jul 13, 2016 11:07 AM
Hi davids40750598 , Please share the exact error message which you are getting while activating this product . May also refer to these articles :- Activation and deactivation troubleshooting                                                     Troubleshoot Adobe activation and deactivation issues and error messages Use this download link for Acrobat 8 :- Download Acrobat 8 and Acrobat 9 Let me know how it goes. Regards, Yatharth ... View more

Re: Unable to activate Acrobat x Standard on new P...

by Adobe Employee in Acrobat SDK Discussions
‎Jul 13, 2016 11:04 AM
‎Jul 13, 2016 11:04 AM
Hi pedro51 , Please share the exact error message which you are getting while activating this product . May also refer to these articles :- Activation and deactivation troubleshooting                                                     Troubleshoot Adobe activation and deactivation issues and error messages Let me know how it goes. Regards, Yatharth ... View more
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