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About BCC.Helpdesk
since
‎Jul 30, 2014
‎Nov 23, 2022
BCC.Helpdesk
New Here
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Solutions
‎May 10, 2017
10:27 PM
Hi, From the log it was the MAC version download that received the error code 9. I will find a MAC to test
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‎May 03, 2017
10:04 PM
Dropbox - AdobeUpdateServerSetupTool.log Dropbox - AdobeAcrobatUpdateServerSetupTool.log
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‎May 03, 2017
08:48 PM
Hi, It’s all working now. I did see that in the instructions although I misinterpreted it as one location was for Win7 and the other for Vista. Thanks for your support!
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‎Apr 27, 2017
09:22 PM
I recently setup our AUSST using 4.1 with a --fresh sync which completed successfully. I have generated the AdobeOverride files and created a package uisng CCP and have confirmed the overrides file is in "\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides" I have started a wyreshark session and then opened the adobe updater and can see that it does not even attempt to contact my Adobe update server. It only goes out to Adobe's update server. can someone please assist with troubleshooting. Thanks.
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‎Apr 27, 2017
05:39 PM
Hi rpandita, After running a fresh sync with AUSST 4.1 it appears to have been successful however it received error code 9 while processing for Acrobat. The log states the error 9 occurred when attempting to download MacAcrobatDC. See attached for AdobeAcrobatupdate log Thanks, Helpdesk.IT
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‎Apr 26, 2017
11:03 PM
Hi rpandita, I have downloaded the latest version of AUSST and have placed it on the server. I will run a fresh install tonight and let you know what happens. Thanks.
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‎Apr 25, 2017
05:12 PM
Hi, Rpandita, The file version is 4.0.0.42. Craig Nightingale-Jones Business Technology Support Officer | Blacktown City Council
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‎Apr 12, 2017
06:19 AM
Hi alisterblack. ​ ​Already called Customer care team for Creative Cloud for teams. They advised they could not provide phone support for AUSST and issues with AUSST were handled through the forums. I will try again via the Chat option in the CCT Admin Console. Thanks.
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‎Apr 09, 2017
07:30 AM
Hi, I am having an issue with our Adobe Update Server where I have run the tool with a --fresh install. Everything appears to be working until it gets to "Processed 144 out of 511 item" where it hangs. Below is the last entries in the AdobeUpdateServerSetupTool.log file. Below is the last entries in the AdobeAcrobatUpdateServerSetupTool.log file. Thanks for any assistance!
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