Re: Adobe Animate exporting video as black screen ...

ankushr40215001 · ‎Aug 23, 2018

Can you please share your Fla file with me so I can examine it? For sharing the file yo may use any file sharing service like Dropbox and share the link with me in a private message. To do a private message hover the mouse on my picture and click "message". Thanks, Ankush

ankushr40215001 · ‎Aug 22, 2018

Hi there, Sorry to find you in this issue. We have had few discussions before regarding Audio quality loss in Animate CC. Please see if those threads below help you out of this. Settings for best audio quality when exporting to .mov format? Animate CC Destroys Audio Quality??? Let us know how it goes. Thanks, Ankush

ankushr40215001 · ‎Aug 22, 2018

Hi DougMaverick, Additionally the below help articles might also help you with importing external audio file in Animate CC. Import and add audio in Adobe Animate. How to use sound in Adobe Animate CC Please ask if you have any more queries and we will be glad to help. Thanks, Ankush

ankushr40215001 · ‎Aug 22, 2018

Hi Everyone, Thank You for reporting the issue! Please log a bug for the same on Tracker . Do attach the links to the application. I am from Animate CC team but will notify the AIR team as well about it. Thanks, Ankush

ankushr40215001 · ‎Aug 22, 2018

Hi, Thank You for reporting the issue! Please log a bug for the same on Tracker . Do attach the links to the application and I will notify the team as well about it.. Thanks, Ankuksh

ankushr40215001 · ‎Aug 21, 2018

Hi Michael, Please check if you can any relevant information from the below links. EaselJS Tutorial: Mouse Interaction GitHub - CreateJS/EaselJS: The Easel Javascript library provides a full, hierarchical display list. EaselJS/examples at master · CreateJS/EaselJS · GitHub. Hope this helps. Thanks, Ankush

ankushr40215001 · ‎Aug 21, 2018

I just got a confirmation from Product Team that they have responded you to your bug and issue was with the packing you made. Assets.car file was missing in the package which is the Apples's requirement. Hope you are good with the export now. Thanks, Ankush

ankushr40215001 · ‎Aug 20, 2018

Hi, This is to update that our team has logged a bug regarding your issue and it will be addressed in further updates. Meanwhile to get this issue addressed please reach out to our - Customer Care and a live teach will assist you. Inconvenience is regretted. Thanks, Ankush

ankushr40215001 · ‎Aug 20, 2018

Thank you for performing the troubleshooting suggested by us. If uninstalling/reinsntalling the drivers also didn't work then only step which's left is rolling back the drivers to a previous version. Even this has helped few such use cases. Thanks, Ankush

ankushr40215001 · ‎Aug 20, 2018

Thank you for detailed description Peter. I will discsus it with folks working out in Animate product team, and get back to you with further findings. Thanks, Ankush

ankushr40215001 · ‎Aug 20, 2018

Hi Shoichi, First of all thank you for the helpful contribution by reporting the bugs, as it will help us releasing a bug free product. Being in a beta phase we will definitely take all the bugs in consideration for repair. I will coordinate with the AIR development team and try raising this issue on priority. Thanks, Ankush

ankushr40215001 · ‎Aug 17, 2018

Uninstalling and reinstalling the Wacom drivers also worked for most. Can you also try and let us know if that helps. Thanks, Ankush

ankushr40215001 · ‎Aug 17, 2018

ClayUUID Do you have any idea regarding this issue. If yes, please do share some of your helpful expertise on this. Appreciate your help. Thanks! Ankush

ankushr40215001 · ‎Aug 17, 2018

Hey Alex, Here the issue lies with Media Encoder, as your animation shows fine before exporting, but its lost after exporting. Therefore I am moving this thread to Adobe Media Encoder (AME) forum, so that the experts out there can look up into the issue. Thanks, Ankush

ankushr40215001 · ‎Aug 17, 2018

Hi There, Adobe only sells 2 programs that use a serial number and one payment Photoshop/Premiere Elements Easy Photo & Video Editing Software | Adobe Elements Family Lightroom 6 Download and install Lightroom 6 (Single App license) Everything else is by subscription Cloud Plans https://creative.adobe.com/plans If you are a Student then we have special rates as well. Start here https://creative.adobe.com/join/edu Education Plan https://creative.adobe.com/plans?plan=edu http://www.adobe.com/education.html http://www.adobe.com/creativecloud/buy/students.html http://www.adobe.com/content/dotcom/en/education/students/how-to-buy-eligibility.html FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html One Year Intro Price is explained in detail here - https://forums.adobe.com/thread/2270867 Redemption Code https://creative.adobe.com/educard ID Proof http://www.adobe.com/store/au_edu/academic_id.html Hope this helps. Thanks, Ankush

ankushr40215001 · ‎Aug 16, 2018

Sorry don't have an answer to your query. However, I can invite our experts kglad or JoãoCésar who might chime in here and share any tips if they have. Regards, Ankush

ankushr40215001 · ‎Aug 16, 2018

Hi there, Many apologies to find you in this trouble. I am unable to find any such instance in past, therefore it seems to be a file specific issue to me. Would you mind sharing your .muse file with us so that we can investigate and try fixing it. For sharing it you can utilize any file sharing service like Dropbox, or Creative Cloud and send the download link to me in a private message. *For doing a private message hover the mouse on my picture and click "message". Thanks, Ankush

ankushr40215001 · ‎Aug 16, 2018

Hi EchoFoxx123, There's always something very minor which is ignored which causes the issues such as paint bucket not filling an object properly. I have found a thread which covers almost all the solutions you can perform to resolve this issue. Paint bucket tool not working frustrated, fill bucket will not work with animate cc paint brush tool, works fine with pencil and brush tool. Hope it helps! Thanks, Ankush

ankushr40215001 · ‎Aug 16, 2018

Hi Craig, You are surely at the correct place for fulfilling your requirements. Designing an Ad in Animate will be rather easy as compared to Photoshop. However Click Tag implementation is something quite tricky but, surely after looking the below links you will be able to achieve that. Step-By-Step HTML5 Ad Creation With Adobe Animate CC | Adobe Blog How to make an ad for AdWords in Animate CC Click tag creation/code issues Animate CC - clickTag implementation You can start your project in Animate without giving a second though and of-course this community is always there with you for any help. Wish you all the very best! Regards, Ankush

ankushr40215001 · ‎Aug 16, 2018

Glad you got it resolved! Thanks for sharing the solution ADudley. We are already working to fix most of the camera bugs and your solution will help us a lot in further fixes. I will share with our engineering team to get it documented. Cheers, Ankush

ankushr40215001 · ‎Aug 15, 2018

Sure, I will keep you updated with whatever advancements. Thanks, Ankush

ankushr40215001 · ‎Aug 15, 2018

Hi PcZerokey, Looks like you have discovered a bug. I am also able to reproduce your issue and will be reporting this to our development team for further investigation. By the way he only suggestion for you would be to fill the gradient color as usual we do. Thanks for your help and support and sorry for the inconvinience. Regards, Ankush

ankushr40215001 · ‎Aug 15, 2018

Hi ADudley, Sorry for the issues your are facing with camera effects in Animate CC. I will see to resolve your issue asap. Can you please tell if you are exporting the video directly from Animate or using any third party app for it? Thanks, Ankush

ankushr40215001 · ‎Aug 14, 2018

Hi Peter, Can you please share more knowledge about the graph editor? Is this an inbuilt feature of Animate cc which I am not aware of? Because I didn't find any relevant information regarding this on the internet as well. Thanks, Ankush

ankushr40215001 · ‎Aug 14, 2018

Hi, Have you tried uninstalling/reinstalling Animate cc and see if that works. To me it looks like some preferences got corrupted causing issues to you. So reinstalling shall restore your preferences also. Let us know how it goes. Thanks! Ankush

ankushr40215001 · ‎Aug 14, 2018

Hi, I am not sure if you have managed to resolved your issue as its been a while you posted the query. Sorry for the delay. However, if you are still facing this issue then please try following the solution mentioned here - Exporting flash file as .mov but audio is removed It worked for many and hope will work for you also. Thanks! Ankush

ankushr40215001 · ‎Aug 14, 2018

Yes and innovation is what creatives like you do. I wish you all the very best with your ANIME projects. Cheers for Success! Ankush

ankushr40215001 · ‎Aug 14, 2018

Thank you for sharing the information. I would like to share this doc - Using script window which might help resolving your query. Let us know if this works for you. Thanks!Ankush

ankushr40215001 · ‎Aug 14, 2018

Hi Elizabeth, Very sorry for the loss of your project, I can understand what it takes when a good amount of creative work gets vanished in just minutes. I will try my best to help you out. However, not sure if we can actually get your file recovered. If its a Mac then I guess you can try restoring through time machine. Would you mind sharing your Fla file so I can send it across to our engineering team and try getting it fixed? To share the file you can upload it to any file sharing service like Dropbox and send the download link to me in a private message. * For doing a private message hover the mouse on my picture and click "message". Thanks, Ankush

ankushr40215001 · ‎Aug 14, 2018

Hi Marco, I have a found this doc - Publishing for Adobe AIR for desktop in Animate CC which covers this topic in detail. Please go through it and let us know if works for you. Thanks, Ankush

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