Maria, For good measure I copied the reset_rp Dos info: SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus : new a ce for builtin\users HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000} \MiscStatus : 2 change(s) SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus\1 : del ete Perm. ACE 0 builtin\users SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus\1 : new ace for builtin\users HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000} \MiscStatus\1 : 2 change(s) SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID : delete Pe rm. ACE 0 builtin\users SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID : new ace f or builtin\users HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000} \ProgID : 2 change(s) SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Programmable : del ete Perm. ACE 0 builtin\users SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Programmable : new ace for builtin\users HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000} \Programmable : 2 change(s) SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32 : delete Perm. ACE 0 builtin\users SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32 : new ace for builtin\users HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000} \ToolboxBitmap32 : 2 change(s) SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib : delete P erm. ACE 0 builtin\users SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib : new ace for builtin\users HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000} \TypeLib : 2 change(s) SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version : delete P erm. ACE 0 builtin\users SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version : new ace for builtin\users HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000} \Version : 2 change(s) SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependent ProgID : delete Perm. ACE 0 builtin\users SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependent ProgID : new ace for builtin\users HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000} \VersionIndependentProgID : 2 change(s) Elapsed Time: 00 00:00:00 Done: 20, Modified 20, Failed 0, Syntax errors 0 Last Done : HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8- 444553540000}\VersionIndependentProgID HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-4 44553540000} : 2 The system cannot find the file specified. Elapsed Time: 00 00:00:00 Done: 1, Modified 0, Failed 1, Syntax errors 0 Last Done : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{D27CDB6E-AE6 D-11cf-96B8-444553540000} Last Failed: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{D27CDB6E-AE6 D-11cf-96B8-444553540000} : 2 The system cannot find the file specified. ========================= Repairing Flash Player File System Permissions. One moment please... ========================= C:\Windows\System32\Macromed : delete Perm. ACE 11 builtin\administrators C:\Windows\System32\Macromed : delete Perm. ACE 10 builtin\administrators C:\Windows\System32\Macromed : delete Perm. ACE 1 builtin\administrators C:\Windows\System32\Macromed : delete Perm. ACE 0 builtin\administrators C:\Windows\System32\Macromed : new ace for builtin\administrators C:\Windows\System32\Macromed : new ace for builtin\administrators C:\Windows\System32\Macromed : 6 change(s) Elapsed Time: 00 00:00:00 Done: 1, Modified 1, Failed 0, Syntax errors 0 Last Done : C:\Windows\System32\Macromed C:\Windows\System32\Macromed\Flash : delete Perm. ACE 9 builtin\administrators C:\Windows\System32\Macromed\Flash : delete Perm. ACE 1 builtin\administrators C:\Windows\System32\Macromed\Flash : delete Perm. ACE 0 builtin\administrators C:\Windows\System32\Macromed\Flash : new ace for builtin\administrators C:\Windows\System32\Macromed\Flash : new ace for builtin\administrators C:\Windows\System32\Macromed\Flash : 5 change(s) C:\Windows\System32\Macromed\Flash\activex.vch : delete Perm. ACE 0 builtin\admi nistrators C:\Windows\System32\Macromed\Flash\activex.vch : new ace for builtin\administrat ors C:\Windows\System32\Macromed\Flash\activex.vch : 2 change(s) C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : delete Perm. ACE 0 b uiltin\administrators C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : new ace for builtin\ administrators C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : 2 change(s) C:\Windows\System32\Macromed\Flash\FlashInstall.log : delete Perm. ACE 0 builtin \administrators C:\Windows\System32\Macromed\Flash\FlashInstall.log : new ace for builtin\admini strators C:\Windows\System32\Macromed\Flash\FlashInstall.log : 2 change(s) C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : delete P erm. ACE 0 builtin\administrators C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : new ace for builtin\administrators C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : 2 change (s) C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : delete P erm. ACE 0 builtin\administrators C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : new ace for builtin\administrators C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : 2 change (s) Elapsed Time: 00 00:00:00 Done: 6, Modified 6, Failed 0, Syntax errors 0 Last Done : C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.e xe C:\Windows\System32\Macromed : delete Perm. ACE 11 builtin\users C:\Windows\System32\Macromed : delete Perm. ACE 10 builtin\users C:\Windows\System32\Macromed : delete Perm. ACE 3 builtin\users C:\Windows\System32\Macromed : delete Perm. ACE 2 builtin\users C:\Windows\System32\Macromed : new ace for builtin\users C:\Windows\System32\Macromed : new ace for builtin\users C:\Windows\System32\Macromed : 6 change(s) Elapsed Time: 00 00:00:00 Done: 1, Modified 1, Failed 0, Syntax errors 0 Last Done : C:\Windows\System32\Macromed C:\Windows\System32\Macromed\Flash : delete Perm. ACE 9 builtin\users C:\Windows\System32\Macromed\Flash : delete Perm. ACE 5 builtin\users C:\Windows\System32\Macromed\Flash : delete Perm. ACE 4 builtin\users C:\Windows\System32\Macromed\Flash : new ace for builtin\users C:\Windows\System32\Macromed\Flash : new ace for builtin\users C:\Windows\System32\Macromed\Flash : 5 change(s) C:\Windows\System32\Macromed\Flash\activex.vch : delete Perm. ACE 2 builtin\user s C:\Windows\System32\Macromed\Flash\activex.vch : new ace for builtin\users C:\Windows\System32\Macromed\Flash\activex.vch : 2 change(s) C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : delete Perm. ACE 2 b uiltin\users C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : new ace for builtin\ users C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : 2 change(s) C:\Windows\System32\Macromed\Flash\FlashInstall.log : delete Perm. ACE 2 builtin \users C:\Windows\System32\Macromed\Flash\FlashInstall.log : new ace for builtin\users C:\Windows\System32\Macromed\Flash\FlashInstall.log : 2 change(s) C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : delete P erm. ACE 2 builtin\users C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : new ace for builtin\users C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : 2 change (s) C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : delete P erm. ACE 2 builtin\users C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : new ace for builtin\users C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : 2 change (s) Elapsed Time: 00 00:00:00 Done: 6, Modified 6, Failed 0, Syntax errors 0 Last Done : C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.e xe C:\Windows\System32\Macromed : delete Perm. ACE 9 nt authority\system C:\Windows\System32\Macromed : delete Perm. ACE 8 nt authority\system C:\Windows\System32\Macromed : delete Perm. ACE 1 nt authority\system C:\Windows\System32\Macromed : delete Perm. ACE 0 nt authority\system C:\Windows\System32\Macromed : new ace for nt authority\system C:\Windows\System32\Macromed : new ace for nt authority\system C:\Windows\System32\Macromed : 6 change(s) Elapsed Time: 00 00:00:00 Done: 1, Modified 1, Failed 0, Syntax errors 0 Last Done : C:\Windows\System32\Macromed C:\Windows\System32\Macromed\Flash : delete Perm. ACE 8 nt authority\system C:\Windows\System32\Macromed\Flash : delete Perm. ACE 5 nt authority\system C:\Windows\System32\Macromed\Flash : delete Perm. ACE 4 nt authority\system C:\Windows\System32\Macromed\Flash : new ace for nt authority\system C:\Windows\System32\Macromed\Flash : new ace for nt authority\system C:\Windows\System32\Macromed\Flash : 5 change(s) C:\Windows\System32\Macromed\Flash\activex.vch : delete Perm. ACE 2 nt authority \system C:\Windows\System32\Macromed\Flash\activex.vch : new ace for nt authority\system C:\Windows\System32\Macromed\Flash\activex.vch : 2 change(s) C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : delete Perm. ACE 2 n t authority\system C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : new ace for nt autho rity\system C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : 2 change(s) C:\Windows\System32\Macromed\Flash\FlashInstall.log : delete Perm. ACE 2 nt auth ority\system C:\Windows\System32\Macromed\Flash\FlashInstall.log : new ace for nt authority\s ystem C:\Windows\System32\Macromed\Flash\FlashInstall.log : 2 change(s) C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : delete P erm. ACE 2 nt authority\system C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : new ace for nt authority\system C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : 2 change (s) C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : delete P erm. ACE 2 nt authority\system C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : new ace for nt authority\system C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : 2 change (s) Elapsed Time: 00 00:00:00 Done: 6, Modified 6, Failed 0, Syntax errors 0 Last Done : C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.e xe C:\Windows\System32\Macromed : delete Perm. ACE 3 builtin\users C:\Windows\System32\Macromed : delete Perm. ACE 2 builtin\users C:\Windows\System32\Macromed : new ace for builtin\users C:\Windows\System32\Macromed : new ace for builtin\users C:\Windows\System32\Macromed : 4 change(s) Elapsed Time: 00 00:00:00 Done: 1, Modified 1, Failed 0, Syntax errors 0 Last Done : C:\Windows\System32\Macromed C:\Windows\System32\Macromed\Flash : delete Perm. ACE 3 builtin\users C:\Windows\System32\Macromed\Flash : delete Perm. ACE 2 builtin\users C:\Windows\System32\Macromed\Flash : new ace for builtin\users C:\Windows\System32\Macromed\Flash : new ace for builtin\users C:\Windows\System32\Macromed\Flash : 4 change(s) C:\Windows\System32\Macromed\Flash\activex.vch : delete Perm. ACE 1 builtin\user s C:\Windows\System32\Macromed\Flash\activex.vch : new ace for builtin\users C:\Windows\System32\Macromed\Flash\activex.vch : 2 change(s) C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : delete Perm. ACE 1 b uiltin\users C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : new ace for builtin\ users C:\Windows\System32\Macromed\Flash\Flash32_18_0_0_203.ocx : 2 change(s) C:\Windows\System32\Macromed\Flash\FlashInstall.log : delete Perm. ACE 1 builtin \users C:\Windows\System32\Macromed\Flash\FlashInstall.log : new ace for builtin\users C:\Windows\System32\Macromed\Flash\FlashInstall.log : 2 change(s) C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : delete P erm. ACE 1 builtin\users C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : new ace for builtin\users C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.dll : 2 change (s) C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : delete P erm. ACE 1 builtin\users C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : new ace for builtin\users C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.exe : 2 change (s) Elapsed Time: 00 00:00:00 Done: 6, Modified 6, Failed 0, Syntax errors 0 Last Done : C:\Windows\System32\Macromed\Flash\FlashUtil32_18_0_0_203_ActiveX.e xe Elapsed Time: 00 00:00:00 Done: 0, Modified 0, Failed 0, Syntax errors 0 Elapsed Time: 00 00:00:00 Done: 0, Modified 0, Failed 0, Syntax errors 0 Elapsed Time: 00 00:00:00 Done: 0, Modified 0, Failed 0, Syntax errors 0 Elapsed Time: 00 00:00:00 Done: 0, Modified 0, Failed 0, Syntax errors 0 Elapsed Time: 00 00:00:00 Done: 0, Modified 0, Failed 0, Syntax errors 0 Elapsed Time: 00 00:00:00 Done: 0, Modified 0, Failed 0, Syntax errors 0 Elapsed Time: 00 00:00:00 Done: 0, Modified 0, Failed 0, Syntax errors 0 Elapsed Time: 00 00:00:00 Done: 0, Modified 0, Failed 0, Syntax errors 0 ========================= Finished. ========================= Press any key to continue . . . I am now rebooting as instructed in the directions. After reboot I install Flash player again and receive the same 2nd error message. Thanks, Roger
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