Hi G_Rocha9626,   Sorry about the delay in response.   This does not seem to be the Adobe-related issue. Please let us know if the PDF is attached to the email. It would be helpful if you could share the screen recording to understand the workflow better. It will help us to provide you with the correct information.    Thanks, Meenakshi   ... View more

Hi boudewijn_9601,   Thank you for reaching out.   Please try changing the Default Layout and Zoom under the application preferences. Use the steps suggested below:  - In Acrobat, go to Menu > Preferences. - In the Preference Window, under Categories, select Page Display. - Under the Default Layout and Zoom, try changing the Page layout and Zoom% % as required.  Check if that helps.   Also, please take a look at the following help document for more information: https://adobe.ly/3EcKWMP.    Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi Exquisite_Panther2322,   Thank you for reaching out.   Please let us know if you are referring to the Acrobat Sign document or the PDF you check in the Acrobat. How did you add the signature to the document? Did you use Cloud Signature or Acrobat Acrobat? It would be helpful if you could share more information about what you did and a screenshot of the error message. We will check and share the correct information.   Thanks, Meenakshi   ... View more

Hi Exquisite_Panther2322,   Thank you for reaching out.   It is the designed behavior. If you add a signature as an image, the blue line and text under the signature are not visible. For more information, refer to the following help document: https://adobe.ly/42f6mSz.    Let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Andre_S ,   Thank you for reaching out.   As per your original post, the issue occurs with the Aptos Narrow font. Please confirm if this is the only font that has a problem. Could you please elaborate more on the issue? Also, please share your current application version and a sample PDF so we can check. Have you been able to check if you experienced the same behavior when opening a PDF using the Acrobat browser extension? We will get this checked.   Thanks, Meenakshi ... View more

Hi becalimae,   Thank you for reaching out.   Please refer to the information in the following help document: https://adobe.ly/4lwm6Ii.  You may share your suggestion on this with the team using the following page: https://adobe.ly/4lzhKAl.    Thanks, Meenakshi ... View more

Hi P Knight,   Thank you for reaching out.   Please try manually updating the application. In Acrobat, go to Menu > Help > Check for updates. If that does not work, try reinstalling the application using the following steps: -Remove the application and run the cleaner tool (https://adobe.ly/43S3VXi). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4jgn5Lo;   Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi denise_8059,   Thank you for reaching out.   Please confirm if you are not receiving the confirmation email or if the file does not appear under the Completed folder. If you're not receiving the emails, please check your junk or trash folder in your email account. Also, could you check if the email notification is enabled in the account? To check that, use the following steps: - Open the Acrobat web account: https://adobe.ly/4j9hFS9 - Sign in using your Adobe Credentials. - Click on the Profile icon and select Settings. - In the settings window, scroll to E-signing settings and click on the button Edit Settings. - Under Personal Preferences, select My Notifications. For more information, refer to the following help document: https://adobe.ly/3Ep1j96.    Let us know if that helps or if you are referring to something else.   Thanks, Meenakshi   ... View more

Hi glen_giant,   Thank you for reaching out.   Could you please share more information on what is happening here? Are you not able to cancel the reminder on this particular document? Did you close the reminder after the period it was set for? Please try clearing the browser's cache and cookies and using an alternate browser. See if that changes anything.  You may also refer to the following help document on canceling a reminder: https://adobe.ly/3Gpz3Ub.      Thanks, Meenakshi ... View more

Hi robert_3642,   Thank you for reaching out.   You can delete one account that you do not wish. Once the account is removed, the email address can be used for another account, either primary or secondary email. Please use the steps suggested in the following help document: https://adobe.ly/44r4BDa. It will take a month to compete remove the account.   After that, you can change your Adobe ID for the active account with the email address. You may use the steps suggested in the following help document: https://adobe.ly/4jdpRkB.    Feel free to let us know if you need any help.   Thanks, Meenakshi     ... View more

Hi alet_1016,   Thank you for confirming the steps suggested to help.   The Adobe Acrobat free trial is only for 7 days. After that, if you do not cancel the trial, it will be converted to a subscription. However, you can cancel the subscription within 14 days, and a refund will be provided. You may refer to the information provided in the following help document: https://adobe.ly/4jD9cGU.    Let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Ben_KC,   Thank you for sharing the information and your findings with us.  In the new Acrobat, the Preview option is provided on the right-hand tool pane at the bottom of the Prepare a Form tool.   Please let us know what help you require when adding a form field in Acrobat. Can you share the form with us so we can replicate the behavior and provide the information?   Thanks, Meenakshi ... View more

Hi frank_2762,   Thank you for reaching out.   Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4jeKyfY.  If the issue still occurs, share the crash logs with us using the diagnostic tool mentioned in the help document. Please also share the Acrobat and OS version numbers on your machine.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi jakek8125676,   Thank you for reaching out.   Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/3G7W7Hf.  If that does not help, please contact the support team to check if they can help. As Acrobat XI is an old and unsupported version (End of support for Adobe Acrobat XI and Reader XI), there is nothing much that can be done.     Thanks, Meenakshi ... View more

Hi wonderful_Cosmos8984,   Thank you for reaching out.   Could you please tell us the Acrobat version number you are using? Also, what do you mean by "normal version" here? Are you using Acrobat Reader? More information would be helpful.   Thanks, Meenakshi ... View more

Hi Stevie38923324rffg,   Thank you for reaching out.   To understand the issue here, we need to know how you create the layers. Please share the complete steps you take. Share the Acrobat and OS version numbers on the machine. It would be helpful if you could share the screen recording showing all the steps you do.   Thanks, Meenakshi ... View more

Hi TWJKIJ,   Thank you for reaching out.   Please try changing the Recognized text language to Japanese when exporting the PDF to Word. You can take a look at the steps suggested in the following help document: https://adobe.ly/3Rnf377.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi breeallen88,   Thank you for reaching out.   Please refer to the steps suggested in the following help document: https://adobe.ly/3RQzZDD. If you still have the issue, could you share more information about what happened?    Let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi Ying Chueh36222189vrz7,   Thank you for reaching out.   Please let us know if the issue occurs while working on PDF, when you connect the monitor, or when you move the Acrobat window to Monitor. Could you please share the screen recording of how the screen appears? Did you check if any other application shows a similar behavior? We would need more information.      Thanks, Meenakshi   ... View more

Hi Exquisite_Panther2322 ,   Sorry about the delay in response.   Please let us know how you are opening the document. Could you share the screen recording for a better understanding?  Try launching Acrobat first and then use the following steps to open the file: - In Acrobat, go to Menu. - Click on Open and browse the file's location. Check if that works.   Thanks, Meenakshi ... View more

Hi Julius_Lugare9095,   Thank you for reaching out.   Please let us know if the issue occurs with every PDF you try to open. Could you please share the screenshot of the window where it asks for the passwords? Are you using a mobile or desktop application to open the PDFs? Please share the application and OS version on the device.   Thanks, Meenakshi ... View more

Hi Nitik_Arora,   Thank you for reaching out.   As you mentioned, the marks move from their places. Please let us know if this happens on all PDFs you view. It would be helpful if you could share the screen recording for a better understanding. We will share the information with the team to investigate this issue further.    Thanks, Meenakshi ... View more

Hi jarrett_9031,   Thank you for reaching out.   Please share the document again, as the attachment in the post above does not work. We cannot see the PDF. If possible, share a screen recording of the steps you use to complete the form. Do you experience this issue with this particular PDF form? Did you receive the form or created the form? Share the Acrobat and OS version on the machine.    Thanks, Meenakshi   ... View more

Hi WojciechSMC,   Thank you for reaching out.   Please ensure that the user has internet connectivity. The Internet is required to complete the licensing process on the first launch and every 30 days to validate your subscription. For more information, refer to the following help document: https://adobe.ly/3Glgb8O.    Also, please confirm the Acrobat version the user uses and how it is installed. It would be helpful if you could share the screenshot or share the user's email address in a private message so we can check it. You may send a private message using the envelope icon at the top right corner of this community page.   Thanks, Meenakshi ... View more

Hi gnurotic,   Thank you for reaching out.   If the issue occurs with a particular file, it can be a file-specific issue. Please check if you get the same error with other files. Try rebooting the machine and repairing the application installation once. In Reader, go to Menu > Help > Repair Installation. Check if that helps.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi camilla_3022,   Thank you for reaching out.   Please try the Print as Image option in the Advanced window. The options are greyed out because the features are not available with the Acrobat Reader. There is no issue with the application. You may refer to the information in the following help document: https://adobe.ly/4idLbF5.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi robin_7813,   Glad to know you found the solution. Thank you for sharing the information here as it will help others with similar questions. Let us know if we can be of any help.   Thanks, Meenakshi ... View more

You are welcome! Let us know if we can be of any help.   -Meenakshi ... View more