Hi selena_5006,   Thank you for reaching out, and sorry for the trouble caused.   As mentioned, the document is not "In progress". Is it a cancelled document?  If the document is cancelled, it should not be visible in the 'Waiting in progress' field. Please check if you can open the document on your end and report any error messages you receive.  Try once clearing the cache and cookies for the browser one and then check if the document is still visible under the folder.    Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi CoS-CMurphy,   Thank you for reaching out.   Please follow the steps outlined in the help document at https://adobe.ly/4a8b3C0 to obtain a signature in person.  If you are looking for an alternative workflow, please provide more information.   Thanks, Meenakshi ... View more

Hi eli36941116lzc2,   Thank you for reaching out.   The bulk send feature works differently. This feature allows users to create a one-use "parent" template of an agreement and supply a list of recipients. You can add multiple recioient who will receive an individual copy of the document. For more information, you may refer to the following help document: https://adobe.ly/3XQj3QI.   If you can share more information about your workflow we can suggest you accordingly. Let us know if you have any questions or need help.   Thanks, Meenakshi     ... View more

Hi impressive_member8897,   We know that the new Acrobat represents a notable change. However, as you get familiar with the new interface, it will be easier to work with.    As for the floating toolbar, it is aligned vertically on the left-hand side in a fixed position. You can also move it around on the screen. It is currently not possible to pin it to the top like a standard ribbon.    For the highlighted issue, we understand what you are talking about now. You can always select the text if you click just before that box. Then, you can select the one that is highlighted and use the Copy & Paste feature.  As you highlight the text, it becomes an annotation, and whenever you click on it, the commenting feature is activated, which hinders text selection. We will check with the team if there is anything that can be done in this case.    Please try the new Acrobat and share your experience. We're always looking for ways to improve Acrobat.   Thanks, Meenakshi     ... View more

Hi impressive_member8897,   In the new Acrobat experience: 1. There will be no "Move page controls out of toolbar" option. You get a floating toolbar on the left-hand side of the window for easy access to tools. 2. Yes, you do get the option to customize the toolbar as per your needs. Please refer to the following help document: https://adobe.ly/451Zqcj; 3.  There is a single share option in the new Acrobat. For more information, refer to the following help document: https://adobe.ly/3Mri9Yy. 4. Could you please share more information on the issue that occurred with highlighting text? Currently, there is no issue with the highlighting text.  You can always switch back to classic using the "Disable new Acrobat" under the Menu in the new Acrobat.    Let us know if you have any questions.   Thanks, Meenakshi ... View more

That's great! Glad to know that the issue is resolved. Let us know if we can be of any further assistance.   Thanks, Meenakshi ... View more

Hi Divine_adventures6859,   Thank you for reaching out, and sorry for the trouble caused.   Please check if the issue occurs when using the service on an alternate browser.  Try clearing the cache and cookies for the browser. Then check if the changes get saved or not. If you continue to experience the same behaviour, please share a small video showing what happens. Also, share the browser version.   Let us know how it goes.   Thanks, Meenakshi  ... View more

Hi impressive_member8897,   Thank you for reaching out.   From the screenshot shared above, it seems that you are using the Acrobat Classic interface. There is no default option to remove the tool from the toolbar.     You may try switching to the new Acrobat experience. Please refer to the following help document for more information on the latest Acrobat experience: https://adobe.ly/4rMp1jp.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi brucekorb,   Thank you for reaching out.   If you wish to report a bug, please open the following page: https://adobe.ly/3MhZlLl. Once the page is open, scroll down and click on the search tab. Add the title or topic there and click on the search icon. You will get a list of related topics and two options: either "Vote for an existing idea" or "Post a new idea or bug". You can use the second box to post your topic there.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Eric2134129031238479dazdd,   Thank you for reaching out.  The team is investigating this issue. We will check again and share an update with you.   Thanks, Meenakshi ... View more

Hi hutanu_7495,   Thank you for sharing the information. As the X icon is not visible to you, you may try reinstalling the application. Please use the following steps: -Remove the application and run the cleaner tool (https://adobe.ly/4rCgDCS). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4rJxt2T; Once the application is reinstalled, check the preferences setting and turn off the Auto-complete feature. Ensure that you save the changes by clicking the OK button at the bottom of the preferences window. Then, try to fill in the document and see if you still receive suggestions to complete the form fields.   Let us know how it goes.   Thanks, Meenakshi     ... View more

Hi josep_9645,   Thank you for reaching out. I'm sorry to hear that you are experiencing an issue.   You can still sign a document using the Use a certificate tool in Acrobat Reader. Please let us know what happens when you try to sign the document. Do you get any error message? Please check if this happens with other documents as well. For testing purposes, could you create a test file and try to add a signature to that document?  Share the Acrobat and OS version number on the machine. More information would help investigate this further.   Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Hf388390968ami ,   Thank you for reaching out, and sorry for the trouble caused.   AdobeCollabSync.exe is the Acrobat Collaboration Synchronizer—a background client that handles cloud collaboration, shared reviews, and Document Cloud notifications. It can be triggered by Acrobat/Reader even when the app isn’t visible.   Please try the following troubleshooting steps suggested below:  1. Update Acrobat/Reader to the latest version. In Acrobat, go to Menu > Help > Check for updates; install and restart Windows.  2. Repair the installation (Windows): Control Panel → Programs and Features → Adobe Acrobat → Change → Repair. Relaunch the application after the repair. 3. Try reinstalling the application using the steps suggested below: -Remove the application and run the cleaner tool (https://adobe.ly/3Mo7qOt). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4rMhMYu.   Let us know if you continue to experience the same behaviour.   Thanks, Meenakshi   ... View more

Hi Neil E Strickman MD 01492,   Thank you for reaching out, and sorry for the trouble caused.   As the file is not opening using the right-click or double-click options, please try launching Acrobat first and then try to open the file from the application itself. In Acrobat, go to Menu > Open. Check if that works.   If you continue to experience the issue, please try reinstalling the application using the steps suggested below: -Remove the application and run the cleaner tool (https://adobe.ly/4q2MsDv). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/3XI2eaE.   Let us know how ti goes.   Thanks, Meenakshi       ... View more

Hi Philip5E57,   Sorry for the delay in response.   If you can share the logs collected using the steps suggested in the help document, it will help the team to investigate this behaviour.  Please share the logs with us here so we can share them directly with the team. You may also share them privately. You may send a private message using the envelope icon at the top right corner of this community page.   Thanks, Meenakshi   ... View more

Hi jeffreyc20973111,   Sorry for the confusion. If the steps did not work for you, try removing the application and reinstalling it from the following page: https://adobe.ly/3YebaEN.  Please use the steps as suggested below: -Remove the application and run the cleaner tool (https://adobe.ly/3XIBuqx). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/3YebaEN.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi guy_1115,   Glad to know the issue is resolved for you. Thank you for sharing the information. Let us know if we can be of any help.   Thanks, Meenalshi ... View more

Hi อภิชาติ34461000r01x,   Thank you for reaching out, and sorry for the trouble caused.   Please let us know if you get any error message when trying to launch the application. In the meantime, try reinstalling the application. You may reinstall the application using the following steps: -Remove the application and run the cleaner tool (https://adobe.ly/4azQ1wa). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4iIC5lN;   If you continue to experience the same behaviour, please try collecting the logs using the Acrobat diagnostic tool and share the log ID created. You can skip the first two steps since the application is not launching. Instead, download the diagnostic tool by clicking the download button provided at the bottom of the help document: https://adobe.ly/4rHzRHp.    Let us know how it goes.   Thanks, Meenakshi     ... View more

Hi guy_1115,   Thank you for reaching out, and sorry for the trouble caused.   Please try reinstalling the application using the steps suggested below: - Remove the application and run the cleaner tool (https://adobe.ly/4aAK5TC). - Reboot the machine - Install Adobe Acrobat Reader from the following page: https://adobe.ly/49Xpw3D.   Then you can check if the changes in the preferences get saved or not. Let us know how it goes.   Thanks, Meenakshi   ... View more

You are welcome! Let us know if we can be of any help.   - Meenakshi ... View more

Hi Rita.M,   Thank you for the information.   The Acrobat XI is an old and unsupported version. There is no help document available for this version, and that may be the reason for the error message. However, you mentioned that the same error appears when you use the other link. Please try installing Acrobat Reader on the machine or on an alternate machine and check if you can open the links fine there.    Thanks, Meenakshi ... View more

Hi Anna31121893wmq0,   Thank you for reaching out.   The features to edit PDFs are still available in the Acrobat desktop application. It seems you are using the new Acrobat interface. Please refer to the information in the following help document: https://adobe.ly/4iMYezk.   If you are still unable to find the tools, please share a screenshot of the window where you are looking for them. We will share the steps accordingly.    Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi FitzroyPete,   Thank you for reaching out.   You can open PDFs on both the subscription and the free version. However, we checked that you have an Adobe export PDF subscription. For more information on the subscription, refer to the following help document: https://adobe.ly/4a4wqnS.    The Export PDF subscription will not work on the Acrobat desktop application. You can install Acrobat Reader to view PDFs. Please use the steps suggested below: - Remove the current application and run the cleaner tool (https://adobe.ly/3Kjx3zv). - Reboot the machine - Install Adobe Acrobat Reader from the following page: https://adobe.ly/48CYgoK. Check if that helps.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi leighton_0974,   Thank you for reaching out.   As mentioned, the document looks different when you preview it before sending. Could you please share more information on how it looks? Please share a small video of the steps you use and how it looks before and after.   Please send the document to your alternate email address to check the complete workflow and see if the document received looks the same or different.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Rita.M,   Thank you for reaching out.   Please let us know the steps you take that result in the error message. What exactly are you trying here? More information would be helpful.   Thanks, Meenakshi ... View more

Hi archer_9965,   Thank you for reaching out, and sorry for the trouble caused.    Please try once the troubleshooting steps suggested in the following help document: https://adobe.ly/4rINi9P. Ensure that the printer driver is up to date. Also, check the printer settings once.    If you continue to experience the same behaviour, please let us know.   Thanks, Meenakshi ... View more

Hi AndMcT,   Thank you for reaching out, and sorry for the trouble caused.   Please refer to the information in the following help document if you are using Mac OS: https://adobe.ly/48RLnZ7.    If you are referring to something else, please provide more information so we can better understand your point.  It would be helpful if you could share a small video.    Thanks, Meenakshi      ... View more

Hi AndMcT,   Thank you for reaching out, and sorry for the trouble caused.   Please try the troubleshooting steps suggested here: https://adobe.ly/4pirBf7.    You may also try reinstalling the application using the steps suggested below: -Remove the application and run the cleaner tool (https://adobe.ly/4pfoRzj). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4oE7qrc.   If the issue persists, please follow the steps outlined here to collect logs: https://adobe.ly/3KIt8fy. Upload logs to any Cloud Drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi different_customer8902,   Thank you for reaching out, and sorry for the trouble caused.   Please try removing the installer you have downloaded. Reboot the device once and then try the steps suggested here: https://adobe.ly/4oxL9Ll.    Please let us know if you continue to experience issues.   Thanks, Meenakshi ... View more