Hi fraaaaaaaaaaaaaa7,   Thank you for reaching out.   It seems that you were using the classic version of the application on an old machine. Currently, you may have installed the new Acrobat experience. Please refer to the information in the following help document: https://adobe.ly/49RXTZF.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Dougie5DAD,   Thank you for reaching out, and sorry for the trouble caused.   We understand that there may be some changes to the feature. Please share your suggestions and feedback with the team via the following page: https://adobe.ly/3LZIoF1.   If you are experiencing an issue with the feature, please share more information on what happens. It would be helpful if you could share a screenshot or a screen recording.    Thanks, Meenakshi   ... View more

Hi paul_wilkinson_kiama,   Thank you for reaching out   The Zoom feature is still available in the application. The option is available in the right-hand panel. For more information, please refer to the help document at the following link: https://adobe.ly/4nRbqEc.    Let us know if you are referring to something else.   Thanks, Meenakshi ... View more

Hi edwin_2865,   Thank you for reaching out, and sorry for the trouble caused.   Please let us know if the form fields have been added in Acrobat. Could you please share the PDF with us so we can check? Also, please share the following  - Acrobat version number - OS on the machine - Do you notice this behaviour with all PDFs? We will look into this.   Thanks, Meenakshi   ... View more

Hi snigdha_0516,   Thank you for reaching out, and sorry for the trouble caused.   We are tried to check the account using the email address used here on the community and cannot find any active account. From the screenshots, it appears you are using Acrobat integration. If you have an Acrobat Sign Enterprise account with an alternate email address and the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You can contact them by following the steps outlined in the help document at https://adobe.ly/4nTvFkJ.   If you experience any issues, please let us know.   Thanks, Meenakshi ... View more

Hi frank_6297,   Thank you for the information.   As the issue occurs when you launch Acrobat, could you please use the diagnostic tool to collect the logs? You can download the tool from the following help document: https://adobe.ly/3JyyObE. Look for the download button at the bottom of the document. You can skip the first two steps as the application does not launch.  You can upload the .zxp file to a cloud storage and share a link to it here.   Let us know if you experience any issues.   Thanks, Meenakshi   ... View more

Hi bricharddavis,   Thank you for reaching out.   Adobe Acrobat Studio includes the AI Assistant feature. If by AI credits you mean an Additional subscription for the AI Assistant, it is not required. For more information on what is included, you may refer to the following help page: https://adobe.ly/440XZdJ. Once you open the page, scroll down to compare the available plans and features.  In case you are referring to generative credits, the subscription includes 250 monthly generative credits. You may also refer to the information in the following help document: https://adobe.ly/488T2SC.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Alyssa5FBC,   Thank you for reaching out, and sorry for the trouble caused.   Please let us know if the issue occurs with all PDFs or with a particular one.    To investigate this further, please share the following details: - Acrobat version number. - OS version number - Sample PDF on which the issue occurs. - Screen recording showing the issue that occurs. We will get this behaviour checked.   Thanks, Meenakshi   ... View more

Hi joyce_8956 ,   Sorry for the delay in response.   As the troubleshooting didn't help, please share the current Acrobat and OS version on the machine. Also, please collect the logs using the diagnostic tool and share the log ID with us.    Please try updating to the latest version release recently. In Acrobat, go to Menu > Help > Check for updates. For more information on updates, refer to the following help page: https://adobe.ly/4oyDSvA.    If the issue has already been resolved, let us know.   Thanks, Meenakshi ... View more

Hi issaacr,   Thank you for reaching out, and sorry for the delay in response.   We are sorry to know that you are experiencing an issue with Acrobat.   Assuming the issue might have been resolved now. However, if you are still experiencing the issue, please ensure that you update the application to the latest version. You mentioned that you are using the Adobe Acrobat Standard (64-bit) version 25.001.20813.  Please try updating the application to the latest version released recently. In Acrobat, go to Menu > Help > Check for updates.   If the issue still occurs, please try the troubleshooting steps sugested in the following help document: https://adobe.ly/3JY8g3w.    If that does not help, please collect the logs using the diagnostic tool and share the log ID with us.   Let us know if you need any help.   Thanks, Meenakshi     ... View more

Hi ajm_1179,   The team is still investigating this behaviour. We will let you know as soon as we receive an update from the team. We appreciate your patience so far.   Thanks, Meenakshi ... View more

Hi Leandro Moret,   Thank you for reaching out, and sorry for the trouble caused.   As mentioned, the issue occurs only with certain PDFs. Could you please share those PDFs with us so we can check them? Are those PDFs created by you or in Acrobat? Additionally, please verify that you can open the PDFs in Acrobat without any issues. If you encounter any error message, please share a screenshot.    Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi jamesk80893450,   Thank you for reaching out, and sorry about the troube caused.   We see you have already tried the troubleshooting steps, which didn't work for you. Please try reinstalling the application using the following steps: - Remove the application and run the cleaner tool (https://adobe.ly/4nMojzv). - Reboot the machine - Install Adobe Acrobat Reader from the following page: https://adobe.ly/47SVRG2;   If that also doesn't help, please collect the process logs using the diagnostic tool and share the log ID with us.   Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi jo_1508,   Thank you for reaching out.   We have checked your account using the email address used here in the community. It shows that you have an Acrobat Sign Team-level service plan. The integration is not available in your current plan.  If you are using the Acrobat Sign Enterprise service plan with another email address, please try to reach out to our Adobe Sign Enterprise support team for the correct information. You can contact them by following the steps outlined in the help document at https://adobe.ly/4nRYPR4. Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/49g3KYu.   Thanks, Meenakshi ... View more

Hi NORMAN5D52,   Thank you for reaching out and reporting this.   We are sorry for the trouble caused by this issue. Could you please confirm if the issue started recently? Please try once removing the signature files from the following location: %appdata%\Adobe\Acrobat\DC\Security\ Delete files: - acrobat_fss_signature_initials - acrobat_fss_signature_initialsi - acrobat_fss_signature_initialsk Check if that helps.   If the issue still occurs, please collect the logs for the issue using the diagnostic tool and share the log ID with us.   Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi bernd_0126,   Thank you for reaching out.   You may change the default application for PDF in Windows settings.  - Open Windows settings. - Go to Apps > Default Apps. - Select Acrobat 2017 for .pdf file format. Would like to inform you that Acrobat 2017 is an old version and is not supported.    Hope the information helps.   Thanks, Meenakshi ... View more

Hey Markdwtuk,   We checked that email as well. It is also currently inactive.  Once you reach out to the support team, please share all the user accounts on which you experience this issue. They will help with the correct information.   Thanks, Meenakshi       ... View more

Hi Markdwtuk,   Sorry, we do not have access to the account settings to make the changes. This must be done by the Adobe Sign support team, as they have the necessary access to make the changes.  Please try contacting the support team from the link provided in the help document: https://adobe.ly/4owtkNv.   If you experience any issues, let us know.   Thanks. Meenakshi     ... View more

Hi Markdwtuk,   Thank you for reaching out, and sorry for the trouble caused.   We have checked your account using the email address provided on this community page. The account shows as inactive.  Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4oL5DAO.    Please don't hesitate to let us know if you need help.   Thanks, Meenakshi ... View more

Hi sreejesh_5190,   Thank you for the confirmation. Please allow us some time to review and verify this information. We will share the information once we hear from the team.   Thanks, Meenakshi     ... View more

Hi social_thinking5D84,   Thank you for reaching out, and sorry to hear that you are experiencing an issue with AI Assistant.   Please refer to the following help documents on technical requirements for the AI Assistant feature: https://adobe.ly/4i3tCsX, and ensure that the document adheres to all requirements.   If that doesn't help, please share the link to the file you are currently using. We will try to replicate the behaviour. Also, please share the screen recording of the process on your end so we can compare. We will ensure that your subscription works.   Thanks, Meenakshi     ... View more

Hi graceful_Dreamer5C07,   We are sorry to hear that you are experiencing an issue with the service.   There were some temporary issues that have been resolved now. Please try again and let us know if you continue to experience issues uploading the document.   Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi Chris23541632j6yj,   Thank you for reaching out.   Please try the steps suggested in the following help document: https://adobe.ly/49KOkeZ.    Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi faye_5200,   Thank you for reaching out, and sorry for the delay in response due to the weekend.   We checked your account and see that the subscription is already cancelled.  Please let us know if we can assist you in any way.   Thanks, Meenakshi ... View more

Hi �ｽs�ｽ�ｽ�ｽq�58902132,   Thank you for reaching out, and sorry for the trouble caused.    Acrobat XI is an old version and has already reached its end of life. It is not supported. There is nothing much that can be done from our end in this case. For more information, refer to the information in the following help document: https://adobe.ly/4nN9JYq.  If you wish, you can contact the support team at https://adobe.ly/43VVv03.   Thanks, Meenakshi  ... View more

Hi karina_2255,   Thank you for reaching out, and sorry for the trouble caused.   As mentioned above, the file works fine on another machine. Do you mean you can use the PNG file in Acrobat on another machine? If yes, could you please share the OS version on that machine? Please let us know if you can add other image format files as a signature without any issues. Also, share the current Acrobat version on the machine. We will try to replicate the behaviour and share the correct information.   Thanks. Meenakshi       ... View more

Hi Michael23564157plek,   Thank you for reaching out, and sorry for the trouble caused.   The feature "Reopen from the last session" works only for the PDFs you open and worked on in the last session. To clarify, if you open 5 files today, work on them, and then close them before closing the application, they will not open in the next session. Only the PDFs you are working on and you close the application directly will open the next time.  For more information, refer to the information in the following help document: https://adobe.ly/4hMyQsQ.    Let us know if that is not the case, or if you need any help.   Thanks, Meenakshi   ... View more

Hi Xavier & InFocus,   Thank you for reaching out, and sorry about the trouble caused.   We have checked your account using the email address provided on this community page. The account shows as inactive.  Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4oL5DAO.    Let us know if you need help.   Thanks, Meenakshi ... View more

Hi markush75318234,   Thank you for reaching out, and sorry for the trouble caused.   Please try toggling the comment settings under the application preferences. - In Acrobat, go to Menu > Preferences > Commenting.  - In the Preferences window, select Commenting under the Categories. - On the right-hand, try changing the settings.  For more information, refer to the following help document: https://adobe.ly/3LQfWp0.    If that does not help, please share the screenshot of how the comments appear currently and the Acrobat version number in use. We will check and suggest the correct steps.    Thanks, Meenakshi   ... View more