Hi APenNameAndThatA,   Thank you for reaching out, and sorry for the trouble caused.   As you mentioned, Acrobat DC has been installed. Could you please share a screenshot of the information you are looking at to check the Acrobat version that is installed?   Could you let me know if you installed the application from the Creative Cloud desktop application or links provided somewhere else? More information would be helpful.   You may try reinstalling the application using the steps suggested below: -Remove the application and run the cleaner tool (https://adobe.ly/4jCz0UB). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/49kgmgS.   Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi bela_2431 ,   The error often occurs when the installer fails to extract the setup files from the installer.bin package during the installation process. This can happen due to: Corrupted or incomplete downloads Conflicts with antivirus or endpoint protection software Issues with temporary folders or permissions Leftover files from previous installations. Please re-run the Acrobat Cleaner tool to remove the installed or leftover installation files. Ensure that all the files related to Adobe Acrobat Reader are removed. Reboot the computer. Also, ensure that all mandatory and optional operating system updates are installed. And then try reinstalling Acrobat Reader. Run the setup file as an administrator. Right-click on the setup file and choose 'Run as administrator'.   You may temporarily Disable Antivirus. Check Temp Folder Permissions. Ensure the user has full access to: C:\Users\<username>\AppData\Local\Temp\ C:\ProgramData\Adobe\Temp\   Workaround: Extract the installer files from the zip folder. Run the setup.exe manually from the extracted files.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi AS_3517,   Thank you for reaching out.   We have checked your account using the email address associated with your sign-in on this community page. We cannot find an active Acrobat Sign account.   If you have an Acrobat Sign Enterprise account with an alternate email address and have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You can contact them by following the steps outlined in the help document at https://adobe.ly/4pBMzFi.   For information on Acrobat Sign Integration, please take a look at the following help document: https://adobe.ly/455oBLm.   Thanks, Meenakshi ... View more

Hi vsomsap,   Thank you for the information and the screenshots.   If you are adding form fields while sending the document for signature, the issue should not occur. However, we would like to check the document you are using. There might be a hidden field in the form that is creating this error.  Please share the form you are using. Also, share a short video showing how you add form fields and send it for signature. It will help us to understand what might be causing this behaviour.   Please test to see if the issue occurs with the image field only. You may resend the document to your alternate email address for testing. In that document, do not add the image field and see if you can sign the document without receiving the error.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi far side moon,   Thank you for reaching out.   You can try cropping the pages in the PDF. Please refer to the information in the following help document: https://adobe.ly/3Lz7RWb. Check if that helps.   Let us know if you are looking for something else.   Thanks, Meenakshi ... View more

Hi michaeln_7254,   Thank you for reaching out, and sorry for the trouble caused.   The PDF form that you are using was created in Acrobat. Please share the PDF form so we can check it on our end. Also, could you share a screenshot of the changes that happen every time?   You can try adding all the form fields to the PDF form using Acrobat once and then save it. Then you can use that form as a template. Check if that helps.   Please let us know if you need any assistance.   Thanks, Meenakshi  ... View more

Hi max_6679,   Thank you for reaching out.   By default, there are no such steps where you can pass the email address via URL.  We have checked that you are using the Adobe Sign Enterprise plan. You may contact our Adobe Sign Enterprise support team for the correct information and to check if there is a workaround. You can contact them by following the steps outlined in the help document at https://adobe.ly/4pBBO5S.   Thanks, Meenakshi   ... View more

Hi giles_6961,   Thank you for reaching out.   You can reset the Acrobat Preferences by following the steps suggested below: - Exit the Acrobat. - Rename the Preferences folder:  %APPDATA%\Adobe\Acrobat\DC\Preferences - Then relaunch the Acrobat.  A new preferences folder will be created for the application on launch. You can remove the previous preferences folder later.   If you still experience the issue, please let us know.   Thanks, Meenakshi   ... View more

Hi Didier30391722r7gi,   Thank you for reaching out, and sorry for the trouble.   Adding to the suggestion shared by Creative Explorer. The feature is working fine for us. Please ensure that you are using the text PDF, not a scanned copy. If you are using a scanned PDF, that may be the reason you are unable to select the text in the PDF.   Try opening any other file on which you were able to select and highlight the text. Please check if you experience the same behaviour when you try to select text on that file.   Let us know how it goes.   Thanks, Meenakshi  ... View more

Hi jean-sebastien_1855,   The link shared above is the help document for the steps on customizing the Quick Action toolbar in Adobe Acrobat. The feature was not available in Reader. You may be referring to a different toolbar. In the current version, the feature you mentioned in the screenshot above is not available for the Reader version.   Thanks, Meenakshi ... View more

Hi Abhayy_4566,   Thank you for reaching out.   Please let us know if you are experiencing the same behaviour when opening PDFs.  Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi debbie_2248,   Thank you for reaching out.   Please let us know if you are using the Acrobat Reader or the Acrobat application. In Reader, you may open the PDF without signing in to the application. However, you have to sign in to Acrobat to open the PDFs. More information would be helpful to understand your problem.    Let us know if you have any questions or need help.   Thanks, Meenakshi   ... View more

Hi jpereirasilva,   Thank you for reaching out.   According to the screenshot, we can see that the document you have opened is a signed document. On a signed document, no changes can be made, and so, the tools do not appear according to the document settings.  Please try opening any other PDF without any signature and see if you can find the tools under the All Tools tab.   Let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Carefree_photographer1779,   Thank you for reaching out, and sorry for the trouble caused.   Please share more information on what happens when you try to save, edit or export PDFs. If you get any error message, please share the screenshot of the message.   Try repairing the application installation and ensure that the application is up to date with the latest version. In Acrobat, go to Menu > Help > Repair Installation or Check for updates.   Try reinstalling the application using the following steps: -Remove the application and run the cleaner tool (https://adobe.ly/49Bp4pY). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/3No412z.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi mahesh_3816,   Could you please share the screenshot of the complete window where you check this information? Additionally, please log in to your Adobe account and share a screenshot of the overview page. Open this link https://adobe.ly/4jB1e2h and sign in with your Adobe credentials. Under the Overview tab, you can view your plan.    Thanks, Meenakshi ... View more

Hi pannag17,   Thank you for reaching out.   Please find below the i - The “last-used printer” reuse within the same Reader session is expected behaviour.  There’s no single “printer cache” button, but you can effectively clear cached print preferences by closing Reader between jobs, or by resetting Preferences   You may try the following to check if that works:   1. Use /t with a fresh Reader instance every print job:  Instead of ShellExecute(..., "printto"), spawn Reader directly with /t and force a new process each time. This approach avoids reusing the session that holds the “last-used printer.” Adobe documents /t as the only switch for silent printing to a specific device.   2. Close Reader between jobs to clear its session cache: If you must use ShellExecute("printto"), ensure Reader is not running before each call (close it or kill the process after the previous job).   3. Reset Reader Preferences if caching seems “sticky”: If the Reader keeps clinging to a removed/default printer, refresh its Preferences: - Exit Reader. - Rename the Preferences folder:  %APPDATA%\Adobe\Acrobat\DC\Preferences   Let us know if that helps.   Thanks, Meenakshi ... View more

Hi irene_7533,   Thank you for reaching out, and sorry for the trouble caused.   If you encounter an error, please check and confirm whether it occurs with that particular file or with other PDFs as well. Try to print the file as an image. Use the steps suggested below: https://adobe.ly/4aSBRGP.    If the issue occurs with a particular PDF, please share the PDF with us so we can check. Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi Mohammed J Advisor,   Thank you for reaching out, and sorry for the trouble caused.   We have checked your account using the email address provided on this community page. The account shows as inactive.  Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4rM2RxM.   If you are using an alternate email, please share the email address in a private message. You may send a private message using the envelope icon at the top right corner of this community page.   Please don't hesitate to contact us if you need assistance.   Thanks, Meenakshi ... View more

You are welcome!   - Meenakshi ... View more

Hi rizwan_1613,   Thank you for reaching out.   The team is currently experiencing a backlog of requests. That might be causing a delay. We do not have information related to enrollment, as a different team handles it. We will try to reach out to the team to get an update and share the information with you. Please allow us some time.   Thanks, Meenakshi ... View more

Hi mahesh_3816,   Thank you for reaching out.   We have checked your account and see that you have a Lightroom plan with 1TB of storage. It does not include the Create PDF or PDF web services. You may refer to the following help page to check what is included in the plan: https://adobe.ly/4bpVxSv.   Let us know if you have any questions.   Thanks, Meenakshi  ... View more

Hi angelina_0734 ,   Thank you for the information.   A similar issue was reported, which is now resolved. Could you please confirm if you are still experiencing the issue? Try signing out of the account once. Sign in again and try uploading the document.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Jan-Willem24298577htan,   There seems to be an issue with the backend. Please allow us some time to get your account checked with the community team. We will get back with the update.   Thanks, Meenakshi   ... View more

Hi Dotan33931313ei7r ,   There is a single installer for the Acrobat Pro and Acrobat Reader desktop applications. If you install the Acrobat Reader and sign in using the Adobe ID with a subscription, the application upgrades to Acrobat Pro. However, if you sign out, it does not convert to Reader.   Let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi jean-sebastien_1855,   Thank you for reaching out.   As Creative Explorer mentioned, the feature to customise the tools available with the paid version. It is not possible to customise the toolbar in Acrobat Reader. Please refer to the information in the following help document: https://adobe.ly/49vm6mY.    Let us know if you have any questions.   Thanks, Meenakshi     ... View more

Hi Overlord2211,   Thank you for reaching out, and sorry for the trouble caused.   As the issue occurs with a particular document, please share the PDF with us so we can check. Is it a scanned PDF? It seems to be font-related behaviour. However, we will need the PDF to check and confirm.   Thanks, Meenakshi ... View more

Hi JGNichols,   Thank you for reaching out, and sorry for the trouble caused.   Adding to the suggestion provided by Kglad.   Sometimes, the issues occur when updating from trial version. Please try reinstalling the application using the steps suggested below: -Remove the application and run the cleaner tool (https://adobe.ly/4syEOm7). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4sChgwY.   Please let us know if you continue to experience the issue.   Thanks, Meenakshi ... View more

Hi DoYouLikeHam,   Thank you for reaching out and reporting this.   Please confirm whether you are opening PDFs on different devices using the browser or the desktop application.  Have you checked if it happens with other PDFs or just a particular one? Just to test, try opening a different PDF and check.   Let us know how it goes.   Thanks, Meenakshi ... View more