Hi kristap8089830,   Thank you for reaching out, and sorry about the trouble caused.   If you are experiencing issues when using the payment method, please contact the Acrobat Sign support team to get this checked. Please use the steps suggested in the following help document to contact the support team: https://adobe.ly/47S9Spg. They will help you with the issue.    Feel free to let us know if you need any help.   Thanks, Meenakshi     ... View more

Hi Diego22347945ppfd,   Thank you for sharing the files.  The signature field on the second page, was it added by you or added on its own when sent for signature? Also, let us know if you are using the digital signature field in the document.   Thanks, Meenakshi   ... View more

Hi ashley_1504,   Thank you for reaching out.   Please use the steps suggested in the following help document: https://adobe.ly/4nkvNKI.  Please make sure that you have admin access to the account. If not, please contact the account admin for Acrobat Sign in your organization.   Thanks, Meenakshi ... View more

Hi cmvarga5,   Thank you for reaching out, and sorry about the trouble caused.   Please let us know if the issue occurs with a particular PDF or all of them. Could you please share the screenshot or the screen recording showing what happens?  If the issue occurs with a particular PDF, share the PDF with us so we can check. Also, share the application version currently installed.   Thanks, Meenakshi  ... View more

Hi jordan_4631,   Thank you for reaching out again.   Please confirm if you watermarked this PDF. Are you experiencing this with other PDFs as well? Would you be able to share a sample PDF with us so we can check?  We will check this behavior and get back to you with more information.    Thanks, Meenakshi ... View more

Hi ICAB Incubator,   Thank you for reaching out.   Adobe now offers a 64-bit Unified Installer that combines Acrobat and Reader functionality. So if you install the Reader on the machine, it upgrades to Acrobat only when you sign in using the Adobe ID with a paid subscription.  You may configure it to behave like Reader without requiring sign-in. Download the installer for Reader and add this registry key to enforce Reader mode:   Path:    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown Key:     bIsSCReducedModeEnforcedEx Type:   DWORD Value:  1 This forces Acrobat to run in Reader mode unless a user signs in with a paid account Check if that helps.     Let us know how it goes.   Thanks, Meenakshi ... View more

Hi ginger_0574,   Thank you for reaching out, and sorry about the trouble caused.   This is a known issue, and the team is working on the fix. We will let you know once the fix patch is available. Please share details of your current Acrobat and OS version.    In the meantime, please try the workaround mentioned below: - Right-click on your Adobe application icon and select Properties. - Select the Compatibility tab. - Click on Run Compatibility Troubleshooter. - Select Try Recommended Settings. Check if that helps.   We appreciate your patience.   Thanks, Meenakshi ... View more

Hi gottsik_7922,   Thank you for reaching out.   We checked your account and see you have an Acrobat Pro team subscription. However, it includes the Acrobat Sign individual service plan. Unfortunately, the settings you are looking for are not available with your current plan.  For more information, refer to the following help document: https://adobe.ly/4pOdfnN.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi ccw123,   Thank you for reaching out, and sorry about the trouble caused.   As you print a PDF from Chrome, please confirm if you are using the Print to PDF option on the Chrome browser or the Adobe PDF printer. If you can share the steps or screenshots of the options you used to print the page in PDF format, it will help us check this further. Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Jed38299365jkxh,   Thank you for reaching out.   We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility. As you have a question related to integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They can provide you with pre-sales technical assistance and share the correct information. Please refer to the following link to contact them: https://adobe.ly/4n3zG6q;   Thanks, Meenakshi ... View more

Hi haide_8774,   Thank you for reaching out, and sorry about the trouble caused.   We checked that you purchased the Acrobat Premium subscription from the Samsung store. The subscription is for the mobile application and will not work on the desktop application. Please let us know if you can use the premium features on the mobile application. For more information, refer to the following help document: https://adobe.ly/4nDxZfU.  Feel free to let us know if you experience any issues or need help.   Thanks, Meenakshi   ... View more

Hi ionel_5501,   Thank you for reaching out, and sorry about the trouble caused.   Please allow us some time to check the document you shared. In the meantime, please let us know if this issue occurs only with this particular document or with others. Did you create the PDF or receive it to fill out?    Thanks, Meenakshi   ... View more

Hi KATHERIN5C37,   Thank you for reaching out.   In Acrobat, you get an option to send the PDF as a link or attachment. Please use the steps suggested below: - Open the PDF in Acrobat. - Click on the Share button at the top right. - In the pop-up window, click on the envelope with the attachment icon provided at the bottom right. Check the screenshot for reference.   Also, refer to the information in the following help document: https://adobe.ly/46cVQ0e.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi Kari28036087srlr,   Thank you for reaching out, and sorry about the trouble caused.   Please let us know if you can select text in the PDF. If not, check if it is a scanned or text file. Are you making changes to the form fields in the PDF form? If yes, please try the prepare form tool and see if you can make those changes.   As the feature is not working for you, please share the steps you use to move the boxes. It would be helpful if you could share the screen recording to understand the workflow better.    Feel free to let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi a_matt,   Thank you for reaching out and reporting this.   To look into this behavior further, we will require more information. Please share the following details: - Share the Word file copy - Share the PDF you create from the Word file. - Screenshots of the changes in the tag We will check this behavior and update you with the information.   Thanks, Meenakshi ... View more

Hi letitia_5421,   Thank you for reaching out, and sorry about the trouble caused.   As you upgrade to the new iPhone, please make sure you use the same Adobe ID (email address) used on the old device. Also, please sign in using the same options that were used on your old device. For example, if you signed in using the option "Sign in with Apple ID" on your old device, use the same options on your new one.  If you still experience the issue, please share the Adobe ID (email address) used for the subscription in a private message. You may send a private message using the envelope icon at the top right corner of this community page.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Marina_4784,   Thank you for reaching out.   It seems to be the designed behavior. When the user receives the document, the multiline form fields do appear with the scrollbar. However, the font size could be an issue.  We have checked that you are using the Adobe Sign Enterprise plan. Please contact our Adobe Sign Enterprise support team to get it checked and for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4n8qKN0.   Feel free to let us know if you need any help.   Thanks, Meenakshi     ... View more

Hi Quaver_Coffee,   Thank you for reaching out.   If you are creating an agreement template, you cannot do so without adding participants. Please refer to the information in the following help document: https://adobe.ly/46n2I9X.  If you are referring to something else, please share more information.   Thanks, Meenakshi ... View more

Hi Akyron,   Thank you for reaching out.   Please let us know if you are referring that the signature boxes being added automatically, even when you have already added the signature fields. If you are referring to something else, please share more information about the workflow. It would be helpful if you could share the screen recording showing what is happening. Also, could you check if this happens with other documents as well?   Thanks, Meenakshi ... View more

Hi jim_7833,   Thank you for sharing the PDF. We were able to replicate the behavior. However, we checked that the PDF was not created in Acrobat. Did you notice this behavior with other PDFs as well?   Thanks, Meenakshi   ... View more

Hi s_3532,   Thank you for reaching out.   As you are using the search feature, it depends on the option you select for the search. As the screenshot shows, you have used all the keywords at once. Please refer to the information in the following help document to search text in the PDFs: https://adobe.ly/3KaCS1w.  Please share a screen recording of what you are trying and the results that appear, so we can check if this is a designed behavior. Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Lisa_Butash2736,   Thank you for reaching out, and sorry about the trouble caused.   The latest Acrobat update addressed a similar issue. To ensure that you are using the latest version, go to Menu > Help > Check for updates in Acrobat. Could you please confirm the current version in use? You may check the version number using the steps suggested in the following help document: https://adobe.ly/4gybUNF.  Please also confirm if the issue occurs only with the files saved on the network drive. It would be helpful if you could share the screen recording showing the same.   Let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi Max DiBa W3 ,   Thank you for your response.   You have responded to the email; hence, the screenshots are not attached. Please share the screenshots directly here on the community page. Please also share the Acrobat version so we can replicate the behavior in the same environment.    Thanks, Meenakshi ... View more

Hi HH5FBB,   We are sorry about your experience with the support team and the trouble caused.   As the files disappear again, please confirm if the issue occurs only when using the Acrobat web version. Please share more information on what happens. It would be helpful if you could share the screen recording. We will ensure that the issue gets resolved.    Thanks, Meenakshi ... View more

Hi Patch My PC,   I hope you're doing well.   The team made the necessary changes, and the issue has been resolved. Please try downloading the installer.  Let us know if the issue still occurs.   Thanks, Meenakshi ... View more

Hi MASELIA,   Thank you for reaching out, and sorry about the trouble caused.   Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4pp7QDr. Check if that helps. If the issue still occurs, please create a test PDF and try to print it. See if this happens with all files or particular files.  In the meantime, could you try printing a PDF using the Acrobat web account?    Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi Mystic_Spirit4184,   Thank you for reaching out, and sorry about the trouble caused.   This seems to be weird behavior and needs to be checked. We checked that you have the Acrobat Sign Enterprise account. Please contact our Adobe Sign Enterprise support team; they will check and share the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4ps8Lmt.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi richred_rs,   Thank you for reaching out.    Please confirm if you are using the desktop or mobile application. By Adobe, do you mean the Acrobat application? From where are you opening the files in the application? Are they saved locally or on a network drive? Please share more information and the screenshots for a better understanding.    Thanks, Meenakshi   ... View more

Hi Max DiBa W3,   Thank you for reaching out, and sorry about the trouble caused.   Please share the current version number of Acrobat using the steps suggested here: https://adobe.ly/46bNnu4. Also, could you share the step-by-step workflow you used to set the language to read the PDFs? We have checked the screenshots you shared. It seems to be fine. It would be helpful if you could share a screen recording of what happens now when using the same steps and show what has changed for you. We will get it checked.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Tim Kruggel,   Thank you for reaching out.   When sending the document for signature, you may add the email addresses in the CC field. The signed copy will be received by those accounts as well. Please refer to the information in the following help document to add CC: https://adobe.ly/3Io1nYB.    You may also add the email address to the external archive in Account settings. Please refer to the steps suggested in the following help document: https://adobe.ly/3Io1nYB.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more