I just ran into this today.  I have not taken and drone pics for about a year, and I can't remember what I did last time.  But I could not see the files in the media Browser for import at all.  But I just just draged them from the file explorer to the project folder within the program and they injested just fine. (I had set up injest to make lower res 264 proxies)  ... View more

I found somthing for my case.  I'm importing Canon Log lite files.  It is great that Premiere Pro seems to "support" this format. How ever I think over the last couple of months, the abiliy to use this *.crm files has greatly deminished on my machine.  I don't know when as I was doing a few Landscape projects, editing in a backround track after final published format or adding sounds in AfterEffects.  So, the deal was Audio would not continue past a few seconds during playback.  I might have had more than 6 audio tracks but that didn't matter as not even one would continue past a few seconds.  Starting and stoping playback, the problem continued.  I swapped page files and rebooted.  I changed the page file to a 1tb M2 drive Moved the project to an SDD drive. Greatly reduced the number of services Ruduced the number of Monitors. Deleted and reinstalled Premiere and used without effects suites installed. Took a few long walks around the block to blow off steam. The machine: OS Name Microsoft Windows 10 Pro Version 10.0.18363 Build 18363 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-F4TKJ50 System Manufacturer System manufacturer System Model System Product Name System Type x64-based PC System SKU ASUS_MB_KBLX Processor Intel(R) Core(TM) i9-9980XE CPU @ 3.00GHz, 3000 Mhz, 18 Core(s), 36 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 0602, 10/04/2019 SMBIOS Version 3.0 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Product ROG RAMPAGE VI EXTREME OMEGA BaseBoard Version Rev 1.xx Platform Role Desktop Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United Kingdom Hardware Abstraction Layer Version = "10.0.18362.752" Username DESKTOP-F4TKJ50\Bear Time Zone SE Asia Standard Time Installed Physical Memory (RAM) 128 GB Total Physical Memory 128 GB Available Physical Memory 120 GB Total Virtual Memory 1.00 TB Available Virtual Memory 0.99 TB Page File Space 898 GB Page File I:\pagefile.sys Kernel DMA Protection Off Virtualisation-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualisation Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes So... With the new Support of the *.crm files (canon log lite, 1GB/sec, 12bit) I was enamered by the ability to scrub through these whole files real time.  When in fact if you editing talkie pictures with these large files and you want to edit with sound tracks, I found simply that I had to go back and make proxies.  After that and using proxies, Audio worked as it should, even with many Audio tracks.  Hope this helps someone. ... View more

So Great! Here it is March of 2019 and I was still using last version as CC 2019 "After Effects warning: A problem occurred when processing OpenGL Commands" and GPU acceleration disabled messages.  CC 2018 was working just fine on 3 GTX 1070i's, 1, 6950x I7 and 128GB ram.  Though I had tried to exchange the Opitx DLL file and added the 1070i to the card list, I didn't have any changes.  That is until I found this reset Preferences function, and now I have no problems.  Thank you so much for posting.  @ ! Cheers ... View more

Same thing, I'm on ver 13.0 (build 225).  Yesterday, I had this group of *.MOV drone files that I transcoded to HEVC mp4's  with media encoder 2019.  I grabbed all of the 40 files in a folder and dragged them over into the project tab.  They all came in as Audio only.  Frustrating as there is no audio with these files. So I deleted this Media Cache Files from the cache folder and got mix results.  Attempting to drag individual files to the project folder some of them cam in as audio and some as video.  All these files are from the same source drone (mavic 2) and all transcoded at the same time. Dragging them one at a time one can tell by looking at the icon whether it will be an audio or video file.  The video file will look to be dragging a frame from the video before mouse button release.  If the file looks like it will be an audio file, I drop it in the Source preview tab and it will come in as video.  Then I can drag that file to the Project tab to make it part of the project or the TimeLine. This is time consuming if you have load of files to bring into a project, but it might work for you until ADOBE will FIX this Problem. Cheers. Premiere imports .mp4 only as audio.​ ! Edit Windoze 10 Pro ver 1803 build 17134.376 Edit 2:  I noticed that the Icon when dragging the files is variable right from the containing source folder.  Some icons with this same batch of mp4's are dragged away looking like video frames and some blank as they show a wave form only these file have no audio.  Could this be a media encoder problem. Edit3:  After digging through the recycle bin, I have recovered the original *.MOV files from the DJI.  Dragging these files to the same project were as expected.  And as I stated before, these originals didn't have an audio track.  Interesting.  ... View more

The Focus of this Page seems to be addressing one person's problems with installing Adobe Premiere Pro CC on a computer.  Yes, that is problematic at times in itself.  However, I was directed here after one of the frequent crashes with PP while using a Boris Continuum plugin.  Adobe's solution redirects during a "crash report" are not at all accurate and I my humble opinion can be ignored.  B ... View more

Uninstalled, reinstalled, checked the correct versions.  A year later (just for me) and I still run into this.  It is maddening.  Same locations, same files the only thing that changes is with the adobe updates, then, your project doesn't work... then I loose work.  I just lost a bid to update my old work as I have been trying to get this software to work.  If anyone has had success with other brands of software that are similar in function and price to AE and PP, please let me know.  User since pagemaker 6 and photoshop since early 1990.  Quality Standards are changing. bear ... View more

I have the same issue.  I have a project revision now that is late and the client is getting frustrated as am I.  Seem all I did to change a project in PP CC 2017.1.2.v11.0 is to allow CC to update AE to version 2017.2 ver 14.2.1.34  Now none of my links work in Premiere Pro. I can use the located feature but on selecting the correct files, I get a little composition screen that finds nothing and does thing till one hits cancel.  I have gone back to AE and re saved the projects and then again tried link them back up in premiere pro. This has no effect even though the files play just fine in After Effects. I tried re saving the project files under new names in AE and trying to link them.   I am fairly new to both products yes, but it seems to me that I have relied on the products to continue to function through their update cycles is all I have done.  I have very few additional plugins and now none.  I have deleted both programs through CC and reinstalled both.  I need help please!  I have looked at similar fixes from problems with this but all I have seen are older versions.  Please help, I have been requested to make some changes and I cannot revise the project now.   Windoze 10 Pro version 10.0.14393 build 14393 MSI X99 motherboard socket 2011-3 Intel i7 6950x 128 gigs DDR4 3000mhz SSD boot drive at 25% working drive at 25% 3 asus NVidia 1070's ... View more

I have this situation at the moment as well after the 2017 AE update.  I have project that my client has requested a couple of changes to project that I had assembled in Premiere Pro CC.  Seeing that this AE modified clips, Lower Third's, and effects are "off line", I try to relink them through "Locate" with negative results. I can point the file, but, the fill will not be recognized.  I've have de-registered, plugins, and uninstalled both AE and PP then reinstalled them. I have opened the AE projects in AE, saved them and again attempted to "Locate" them in PP.  PP know's right where these files are when attempting to link the.  The Locate screen pops up with the correct location.  Selecting the files in the window and then "OK" brings up  another window which I suspect I have not noticed before, but since the process is halted here, the pop up screen " Import After Effects Composition" pops up to show some progress, but the content is blank and nothing happens.  When I give up and hit cancel, the POP up window "File Import Failure" comes up with the file name listed.  in the note section  this window reports an Error Message... "The importer reported a generic error."  So because I chose to use the Abobe software and the  Dynamic link, my project is not longer workable until a solution is found. AE 2017.2 ver 14.2.1.34 PP 2017.1.2 v110 Win 10.0.14393 build 14393 OS Manufacturer Microsoft Corporation System Name System Manufacturer MSI System Model MS-7883 System Type x64-based PC System SKU Default string Processor Intel(R) Core(TM) i7-6950X CPU @ 3.00GHz, 3001 Mhz, 10 Core(s), 20 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 2.60, 8/25/2016 SMBIOS Version 3.0 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer MSI BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Desktop Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.14393.206" Username DESKTOP-R7JMK09\Bear Time Zone SE Asia Standard Time Installed Physical Memory (RAM) 128 GB Total Physical Memory 128 GB Available Physical Memory 106 GB Total Virtual Memory 147 GB Available Virtual Memory 120 GB Page File Space 19.0 GB Page File C:\pagefile.sys Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualisation Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes ... View more

Fixed! I wish I could find the all the places I have posted about Lightroom on large files and 4k being unusable.  I bought a couple of new camera bodies that are 30meg and 50 meg pixel sensors and have started shooting a lot of 4k video.  I could see that Lightroom was slower with the larger files (some 60megs), but I wanted to see the increase in clarity that I thought I should see.  So I bought a couple of 4k  (4096x2160), 99.9% adobe 1998 screens with 2 Nvidia 1070's.  My machine was a I7 2790 4 core with 32 megs of ram.    Although Photoshop showed me detail that I had never seen before on my HD monitors, LIghtroom became all but unusable. 3 seconds to spot heal or load a new picture. So many times, the screen would just blank for a couple of seconds.  It was very frustrating.  I was loading full size previews and using the GPU.  I tried various changes in the setup, turning off the GPU, increasing cache, and decreasing the preview size.  All had minor effects and I just had to alter my work flow to avoid LIghtroom.... until: I just completed another upgrade to my machine.  A new MSI G.L.G. 2011-3, x99a motherboard with an i7 6950x 10 core processor and 128megs of 3000hz DDR4.  I still have medium previews selected, now with 8gb of cache on an SSD.  I have the GPU selected and I'm using SLI on the two Nvidia 1070's.  So I have made a bunch of changes, and I can't be sure which are helping, but Lighroom is back to enjoyable to use as a great tool to process many photographs.  It's as if I turned back the clock to a 12 megapixel camera, HD video and HD screen resolution.  Still to say, that it does seem as if Lightroom needs a refresh to be 4k compatible at a lower cost to the user. 4k is here and the level of detail is such a great tool to grade and edit photo's and video it has become necessary. Win 10.0.14393 3 LG IPS LED 31MU97C monitors (4096x2160/60hz each) 2 NVidia 1070's / SLI 128gigs Corsair DDR4 3000mhz MSI X99A G.L.G. Carbon ... View more

Thanks Eric, Just reading your article in May of 2017.  You say that writing code that will let lightroom work with high res displays takes time...  just how long are we talking? Here in May 2017, Lightroom, (version 2015.10) does't NOT enhance workflow with 4k screens, multiple Geforece 1070's, 32Gb ram with 30 and 50Mb raw files.  Your program has slipped below the waves and is sinking fast.  The performance is so bad I am avoiding using Lightroom for anything that I don't have to.  And I don't have to use it. I've tried GPU on and off, large and small previews, and nothing seems to make the program usable, say as it was in in the early version with 1080p.  So it takes a long time, or you are just not going to bother with making it work with 4 and 5k systems?  Photoshop on this same computer is snappy and handles the larger files on the 4k system just fine, or good enough.  Rendering 4k video takes a little bit of time but editing in PP and AE is doing ok on this machine.  So you see for someone that doesn't invent and produce editing software, I fail to see long delay in keep Lightroom viable. It might be my Old processor,  It's an i7 2600k 4 core at 3.4ghz. ??  So Even if you don't have plan to fix Lightroom to work with modern systems, I have a plan to spend about 3.5k (US) on my machine to make your program viable again... or at least usable.  Do you think an i7 6950x (10 cores) and 126Gb of DDR 3000+ ram with with above video system do anything with your old code inside Lightroom?  These are strong words, yes I know, but I am going to spend a lot so as I can use Lightroom to help me process the 1000+ 30Gb and 50Gb files that I take every month. ( with new Icat files).  Please let me know if my plan will work or should I wait for your plan.  Maybe you are dropping lightroom for a new product?  Something that will work with modern video, as it is not going away.  @ ! ... View more