thanks for your reply Yatharth. I do believe that its the file coming in from one of our contractors and cannot verify the version of acrobat they are using. this only recently starting happening. the process that we use is as follows: 1. Contractor sends over a pdf file that was created or edited and is normally password protected. 2. we receive the file, it wants to open in reader, we right click to open in acrobat pro. 3. password prompt is initiated, password entered 4. acrobat opens with the above OP image that was attached. I have just tried to uninstall the reader and reinstall both versions that were available in the link provided with no luck and get the same error. I have to assume if correct that maybe the problem lies with the original format that is being sent to us from the contactor and maybe the version of acrobat is newer and my older version of acrobat wont read it now. it could be possible that the contractor has upgraded recently and I have yet to find out. If I am correct or wrong please let me know as I still try to find out what version the contractor is using. again thanks for your response Yatharth.
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