Hi! I have been testing an admin account since last I posted, and there had been no errors so far. Thanks for the help! -Lani ... View more

I'll be sure to try that. Thanks! -Lani ... View more

Hello, I tried resetting the preferences for scanning in the first link, but I still run into the same problem. Adobe usually crashes when I scan a large amount(20+) of regular sized 8.5x11 papers. I also went through the KB article and tried several of the suggestions, but the problem still persists. 1.) My Data Transfer Methods under Scanner Options is on Native Mode by default. The user preferences for that is also grayed out. 2.) Next, I tried the default Windows scanning application for the scanner, and it did show the same problem as Adobe did. 3.) I turned off all unnecessary startup applications, but that didn't work. 4.) Scanning with different color modes did not change anything. Do you think it would be helpful to create some crash dump file I could show? Thanks for any help. -Lani ... View more

Hi, I have a Dell Precision M4800 Laptop with a Windows 10 Pro with version 1511 OS. I have Adobe Acrobat XI Pro (11.0.15) and there are no updates available to install. I am physically connected to the scanner by USB cable and there are no scanner driver updates available. I'll be sure to try out the threads that you mentioned. I will let you know if the problem still persists. Thanks for your help. -Lani ... View more