Hello, I run a game called Aeon Rivals (https://aeonrivals.com). During installation of my game app, many Windows users encounter an error when first installing the game without the AIR runtime. I haven't isolated it to a specific OS yet, but when they run the game installation file (aeonRivals170.exe), the installer progress bar fills up and gets to the "Checking download" state and then closes. I'm not sure it it then tries to hook a process and it simply fails, but the installer never reopens itself and just fails to install. This error has occurred on Windows 8.1 and Windows 10 so far, possibly others. I tried asking them to manually install the AIR runtime afterward, and that usually seems to fix the problem. After they install it, the installer continues on without a hitch. The main problem is that it's happening for so many users. Is there anything I can try or anything I'm missing? If you need any other info I'd be happy to provide it.
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