Hi Jeanette, I'm not using a Surface Pro, I re-read through the other forum post and realised it was here and wanted to try help. I actually upgraded my version of windows 10 from home to pro today and went to do open up the pre-release version and faced the same problems I did initially (due to the upgrade resetting the registry). The problem I was getting both on the initial release and last weeks pre-release was the app opening and then a few seconds later as the "new document" dialogue box appeared it would close down straight away and display the minimum system requirements not being met error. As I stated in the mini work around I came across from PC gamers issues with spec compatibility, it is from integrated graphics cards not actually having a dedicated graphics card for dimensions to acknowledge and by default in the windows registry it is "0" which is what dimensions will be picking up on despite the OS knowing otherwise. Judging by the Intel thread (viewed here... Is it possible to increase the amount of dedica... |Intel Communities ) the problem is how the program (in the case of that thread, the game) is asking for an amount of dedicated graphics memory, which for laptops/surface pro's isn't available due to them having integrated graphics... "These games incorrectly look for some amount of "dedicated" graphics memory because they weren't coded with the unified memory architecture for processor graphics" I'm by no means a coder or developer so I can't really say what "unified memory architecture for processor graphics" is, but judging by the post on that forum it is that some games aren't written in a correct format to accept processor graphics and therefor were displaying system requirements problems, which I think is probably what is causing the problem on many peoples machines with Dimensions, it isn't that the hardware specs aren't high enough, it's that the program is either assuming a dedicated graphics card, or requesting the OS state how much VRAM it has and by default windows will say 0/minimal amount and that is making Dimensions think the system isn't capable. If the developers can look into that and take inspiration from game developers who avoid that problem, they might be able to resolve the error showing as it isn't an actual hardware issue, rather a software/OS conflict. I have't used Dimensions much but plan to over Christmas (and try some funky branded Christmas balls on backgrounds) so I'll try share those results when I do. Hope that helps understand it more, I've got the program running again so can't create crash logs but hopefully any others coming across the post can. I did send my original crash logs after the initial install so they might give more detail. Hope that helps, I'm off to watch Walking dead and leave my geek mode behind for the night lol . PS, I checked out the video of the pre-release features, loving the switch to a canvas style view!
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