yvetteb76991965
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yvetteb76991965
New Here
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‎Jan 20, 2017
04:39 PM
This seems to have worked. I uninstalled acrobat DC Pro and reinstalled Acrobat Standard DC. I input my serial number from the original emai. Seems to work. Thank you for the help.
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‎Jan 20, 2017
02:58 PM
Right now it does not show to license the product. If indeed I accidentally downloaded the wrong software last year how do I fix it? Sent from my iPhone
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‎Jan 20, 2017
02:37 PM
It also says Adobe Acrobat Pro DC. Sent from my iPhone
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‎Jan 20, 2017
02:35 PM
The version is 2015.006.30279 Sent from my iPhone
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‎Jan 20, 2017
02:32 PM
I can try that Sent from my iPhone
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‎Jan 20, 2017
02:14 PM
I just clicked on the program and it comes up as sign in, does not open program. After signing in, it says acrobat trial. 30 days remaining or buy now. At bottom, it shows license this software, or start trial. ??? Sent from my iPhone
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‎Jan 20, 2017
01:14 PM
I looked on my account and it says adobe acrobat version 12 windows platform. The release was 2015 windows adobe acrobat standard DC. I do not want to pay monthly for something I paid $299.99 for. I can't open any PDF. I can't reinstall unless adobe allows we too. I tried to put in my old redemption code and it said it was no longer valid. I have a serial number listed under my products on my account. Sent from my iPhone
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‎Jan 20, 2017
11:34 AM
I bought the Adobe Acrobat Standard DC from Office Max for $299. It was a card with a redemption code on the back. I did go the the adobe.com to enter the code and get the serial number. Now when I open Adobe Acrobat DC it wants me to license the product and to use the trial for 30 days. This was paid for. It also was not a CD product since I had to download it from Adobe. When I sign in, I see my products with the serial numbers. I do understand why the product will not work now. I have a dell computer with windows 10.
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‎Jan 20, 2017
09:38 AM
I paid for Adobe Reader DC last year and registered it. Now I can't open any files because it says I need to license it. It will not take my serial number that I was given last year that is still on my account when I sign in. Why do I need to pay for a subscription to use something I paid $299.99 for at Office Max??? How to I fix this??? Please help me if you can. Thanks. Yvette76991965
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‎Jun 08, 2016
04:42 PM
I tried to get full control of the folder that I had the pdf files in and everything looks good as I have full access and permissions but I still can't get access to my folder. Acrobat still will not open any of my PDF files. I think I will have to bring my computer in to have someone who knows more than myself can fix the issues with it. Thank you for trying to help me
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‎Jun 08, 2016
03:10 PM
I still get access denied after disabling the protected mode. I looked at the Adobe properties after clicking on the icon and see on the interactive selection read and execute is grayed out and read as well. After looking in permissions everything looks ok with permissions but I still get the access denied when trying to open any pdf file. Is there anything else I can try?
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‎Jun 08, 2016
11:50 AM
I purchased the 2015 release of Adobe Acrobat Standard DC software license at Office Max. I can't open any pdf files sent to me and saved to my computer or open any pdf files i create from a word document. I just double click on the file to open and I get an error message that access is denied and I do not have permission to open the file. I am logged in as the administrator on my computer. I do not have any file selected to be encrypted. Is this an Adobe Acrobat issue or a Windows 10 home edition issue? I also was getting the same message with the free reader on this new dell laptop. Thank you for any help.
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‎Jun 08, 2016
07:55 AM
I would like to know why after I paid $300 for this software I still can't use it or open pdf files. Why does the access denied come up and no permissions to my own computer as the administrator? I am using Windows 10 home edition. Please help.
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‎Jun 07, 2016
07:43 AM
I get access denied when trying to open a pdf file I created. How do I fix t his this problem?
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‎Jun 03, 2016
07:48 PM
I am getting errors when trying to open pdf's that I created. I have windows 10 home edition on my new Dell laptop. How do I stop the access denied from allowing me to see my documents?
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