finnegan_lucille
Community Beginner
finnegan_lucille
Community Beginner
Activity
‎Oct 12, 2016
12:03 PM
Thanks, Sameer. I opened a ticket with Adobe Support (440204) and they told me there are no settings available to me. They also deny I'm having a problem. This has been extremely frustrating. I've confirmed now that the regular signature fields that I choose in the Previous process are being sent on documents, so that is no longer a problem, but I still cannot get rid of the Signature Block that automatically appears at the end of every document. Can you escalate this to support somehow? No one will believe me until I show them.
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‎Oct 10, 2016
06:19 AM
Thank you, Sameer. This would be helpful, but it doesn't appear that I have access to these additional settings! When I open up the profile page, I only have access to Personal Preferences and API settings. Am I looking in the wrong place? I cannot find any additional settings options.
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‎Oct 07, 2016
02:46 PM
Hi Sameer, thanks for taking the time to respond. Sorry to contradict you, but until this week, when I would put the Signature field on a document, I could see the blue Signature square in the preview thumbnail. Now I can't. And why can I see the Signature Block field (which I did not select) in the thumbnail, but none of the items I did? I've been working with a colleague and sending these test contracts to her, and she says it's not populating the form fields correctly. What I need is someone who ACTUALLY knows something about Echosign to look at my account. No one can figure out why what I'm selecting in the preview field is not populating the actual contract doc. I've shown what is happening to several other people in my company with Echosign experience and no one can figure it out.
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‎Oct 07, 2016
01:00 PM
1 Upvote
AadeshSingh​ If you look at my screenshots, you'll see I did exactly that. I add individual signature and info fields to the document, hit Send and the document arrives with NO fields, just the block at the end, which I did not end. The problem I'm having is that Echosign is treating documents like I am NOT adding fields when I am.
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‎Oct 07, 2016
10:59 AM
When I send a contract for signature, up until recently I would use the fields for signature, date, etc. but I would also get a signature block (signature, email, title) at the bottom of every contract. I tried to get it to go away using tricks I found in these forums (like putting a signature block in and deleting, resetting fields, etc) but the signature block shows up at the bottom of every contract. Now, in addition to the signature block, the fields themselves don't populate. I insert them in the preview window: But then after I hit "Send" the contract doesn't show any fields where I've put them, there is ONLY the signature block: What's going wrong here?
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