Hi kekswork, i have messaged you steps to enable print logging. Please share print logs with us. ... View more

@[RIT-Department]: We have fixed similar print issues related to Citrix enviroment. Hopefully this issue will be fixed with adobe acrobat upcoming release. If your issue is not resolved even after our upcoming release. We will get back to you ... View more

Hi Bacterin1, I have sent you message. Please revert back. ... View more

Hi harley175517121, Let me explain. There are different OS, numerous OS updates, different print drivers and different environment (virtual environment also). The cause of Print issue may be different for different customers. So we try to get logs from each customer and try to narrow down the cause of failure. A single fix cannot fix all the issues of different customers simultaneously. We have a procedure to follow, we get in contact with customer, get print logs from them, log their issues in our portal and start investigation and providing fixes. We have solved many customer issues reported on this forum thread only. Also request you to message me your contact details. We will get in touch with you. ... View more

Hi Macromedia Gmbh, Please check your inbox and revert back to us. ... View more

Hi harley, First of all, We are in contact with many customers who have posted their issues here. We have already resolved many customer issues reported here. We have also fixed a similar print issue related to citrix environment. Please share your contact details, we will get in touch with you ... View more

Hi raziel6580, 1. Please mention the exact version of acrobat you are using on your Win machine. Also mention your Win OS details. 2. Mention the version of Acrobat on your MAC machines. Share MAC OS details? 3. Also please attach a few sample files. 4. Which printer you are using ? Please mention your printer specification ? 5. Did you try printing to the same printer using alternate applications, like Chrome, Edge etc?What is the behavior there? ... View more

1} Please mention your exact version of reader. 2} Can you please share your file with us. 3} Are any error dialog being thrown. Please attach any screenshot if any ... View more

First of all thanks for reporting these issues. Requesting all the bug reporters to mention few details along with their issues so that this will help us to investigate on our end properly. Please mention below things whenever you are reporting any issue: 1} Please mention the acrobat version you are using 2} The exact workflow in which you are facing this issue ( it would be great if you can attach the screenshot ) 3} your os details. 4} If you are using citrix 5} Can you please tell the paper size           ( you can tell this by using this workflow:- a} Give print command, when print dialog is shown t hen. b} Click on properties, a window will open up. c} Click on advance. See Paper size and mention it here. Attaching relevant scrrenshot) ... View more

Hi brendaw73442333, 1} Can you please tell the version of acrobat you are using. 2} Can you mention the workflow in which you are facing this issue. 3} You enviroment (OS details) This will help us to reproduce and investigate your issue. Based on our investigation, we can connect over mail/AdobeConnect if required. ... View more

Hi harley75517121, We are investigating all the issues. We are in contact with many bug reporters. Request you to please answer few queries so that we could investigate issue on our end. 1} Can you please tell exact workflow in  which print is failing? 2} Please tell your OS 3} Are you using citrix ? ... View more

HI bankalpine, few queries: 1} Can you please tell the version of acrobat you are using. 2} Are you trying to print with default settings or are you changing print settings before trying to print. 3} Can you please tell your exact workflow in which you are experiencing this issue. ... View more

Hi bankalpine, We are looking into this issue. ... View more

Hi megant13109297, Few questions: 1} Did you tried printing to same printer using alternate applications like chrome, Edge etc ? What is the behavior there? 2} Are you getting any specific error message. If yes, can you please attach the screenshots here. 3} Also please tell the version of Acrobat DC you are using. ... View more

Can you please describe your issue in detail? If you can provide answer to the questions asked by me above, this will help us understanding and resolving your issue. ... View more

Hi vikingbuilders, Can you please answer few of my queries so that we can understand your problem better. 1} Which OS are you using ? MAC Sierra or Win10 or any other OS. Please specify your OS? 2} Are you using any Citrix enviroment? 3} What is the version of Adobe acrobat DC which you are currently using? 4} Which printer you are using ? Can you tell your printer specification ? 5} Did you try printing to the same printer using alternate applications, like Chrome, Edge etc?What is the behavior there? Once we have answer to above queries, this will help us investigate your issue. ... View more

@ guiliana2017, I do agree with you that Citrix doesn't come into play when acrobat is launched in adobe scenerio. But as per information provided by you, acrobat.exe is showing in your Task manager ( Ideally, it is only on the server side ). So, We are investigating further. ... View more

Printing issue which gjuliana2017 is facing is occurring in citrix 7.6 enviroment. We are in contact with gjuliana2017 and are investigating further. ... View more

We are in contact with the user to investigate this issue further. ... View more