Thanks for sharing the logs. Could you please share the file names which are not syncing to Adobe server as well ? Regards, Puneet Aggarwal ... View more

Hi, Could you please try downloading log collector tool from different browser/machine. I just tried downloading the same on my machine and it is working fine. Thanks, Puneet Aggarwal ... View more

Hi, Thanks for reporting the issue. Would you be able to collect and upload log files from your system? Here is a link to an article about the tool with a link to download it. Log Collector Tool The tool will create a zip file on the desktop of all the log files. Please could you send us the logs of both machines with the file name which is not syncing (punaggar<at>adobe<dot>com) using the tool. Also, can you please share the sync version specified in the Creative Cloud application Preferences tab.   Engineering team may have some additional questions but this will help us get started. Thanks, Puneet Aggarwal ... View more

Hi, Thanks for reporting the issue. Would you be able to collect and upload log files from your system? Here is a link to an article about the tool with a link to download it. Log Collector Tool The tool will create a zip file on the desktop of all the log files. Please could you send us your logs ([e-mail deleted as per forum rules.]) using the tool. Also, can you please share the sync version specified in the Creative Cloud files folder in the Preferences. Also, it would be really helpful if you can share the name of file(s) which got deleted automatically. Engineering may have some additional questions but this will help us get started. Thanks, Puneet Aggarwal ... View more

Hi, Thanks for reporting the issue. Would you be able to collect and upload log files from your system? Here is a link to an article about the tool with a link to download it. Log Collector Tool The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe(dot)com) using the tool. Also, can you please share the sync version specified in the Creative Cloud files folder in the Preferences. Also, it would be really helpful if you can share the name of file(s) which got deleted automatically. Engineering may have some additional questions but this will help us get started. Thanks, Puneet Aggarwal ... View more

Hi, Thanks for reporting the issue. Would you be able to collect and upload log files from both of your systems? Here is a link to an article about the tool with a link to download it. Log Collector Tool The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool. Engineering may have some additional questions but this will help us get started. Thanks, Puneet Aggarwal ... View more

Hi, Thanks for reporting the issue. Would you be able to collect and upload log files from your system? Here is a link to an article about the tool with a link to download it. Log Collector Tool The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool. Also, can you please share your Creative Cloud sync version specified in the Preferences tab?    Engineering may have some additional questions but this will help us get started. Thanks, Puneet Aggarwal ... View more

Hi, For Windows, please follow the steps mentioned below as a workaround : 1. Press Start+R to open Run 2. Type "regedit" and press enter 3. Go to HKEY_CURRENT_USER->Software->Policies in registry 4. Add Adobe->CreativeCloud in that if not already created (Right click on "Adobe"->"Add New Key"->Rename it to "CreativeCloud") 5. In CreativeCloud, add value of type DWORD, named as "LogLevel" with value 0. Kindly let me know if you face any difficulty in executing the above steps. Thanks, Puneet Aggarwal ... View more

Hi , Thanks for reporting the issue. Would you be able to collect and upload log files from your system? Here is a link to an article about the tool with a link to download it. Log Collector Tool The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool. Engineering may have some additional questions but this will help us get started. Thanks, Puneet Aggarwal ... View more

Hi floeby, Thanks for reporting the issue. Would you be able to collect and upload log files from your system? Here is a link to an article about the tool with a link to download it. Log Collector Tool The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool. Engineering may have some additional questions but this will help us get started. Thanks, Puneet Aggarwal ... View more

Hi, Yes, you can delete these files. Thanks, Puneet Aggarwal ... View more

Hi Polly, Engineering team is looking into the issue at priority. Till the issue is fixed, please follow the steps mentioned below as a workaround : 1. Open Terminal. 2. Type defaults write /Users/<username>/Library/Preferences/com.adobe.accmac.plist ACCPreferenceLogLevel -string "0" 3. Restart your system after making the changes. 4. Open Creative Cloud App. Kindly let me know if you face any difficulty in executing the above steps. Thanks, Puneet Aggarwal ... View more

Hi, Thanks for reporting the issue, the issue is reproducible at our end as well. A temporary solution (if you don't use file sync) is to disable file sync from the Creative Cloud app preferences. The developers plan to release a hotfix for the issue very soon. Thanks, Puneet Aggarwal ... View more

Hi Simon, It's unfortunate that you are facing the issue again. Thanks for sharing the logs. I have assigned the issue to the engineering team. Thanks, Puneet Aggarwal ... View more

Hi, Thanks for sharing the logs. I have assigned the issue to engineering team. Hopefully it won't take too long to get sorted. Thanks, Puneet Aggarwal ... View more

Hi, It's unfortunate that it didn't work. Could you please share the exact error which you are facing while renaming the folder? Also if possible, please share screenshot of the same. Thanks, Puneet Aggarwal ... View more

Hi, Thanks for reporting the issue, the issue is reproducible at our end as well. A temporary solution (if you don't use file sync) is to disable file sync from the Creative Cloud app preferences. The developers plan to release a hotfix for the issue very soon. Thanks, Puneet Aggarwal ... View more

Hi Mattia, Glad it worked. Thanks for the confirmation. In case the problem resurfaces, please share the log files. Thanks, Puneet Aggarwal ... View more

Hi, Could you please try the steps mentioned below: 1. Pause file syncing from the creative cloud application. 2. Rename the folder to remove the trailing space. 3. Delete Folder, if not required 4. Resume syncing from the creative cloud application. Please let me know if you are facing any issue while executing the above steps. Thanks, Puneet Aggarwal ... View more

Hi, Thanks for sharing the logs. I have assigned the issue to engineering team. Hopefully it won't take to long to get sorted. Thanks, Puneet Aggarwal ... View more

Hi, I am so sorry for all the frustration this has caused to you. Could you please manually delete logs from the path "~/Library/Logs/Creative Cloud/CoreSync/" so that you can continue using your computer without any issue. In the meantime, please send us your logs (punaggar@adobe.com) using the log collector tool. It will take 2 to 5 minutes to generate the zip file. Thank you all so much for your patience. And I am again so sorry for the inconvenience. Thanks, Puneet Aggarwal ... View more