Hello, I have got a Macbook Pro (Early 2015) with intel core i7 and Memory of 16GB. I have updated the latest Cintiq version and my comp OS is Sierra 10.12.2. When I try to use my pen's cursor in Illustrator's art board, it disappears. I am unavailable to do anything with the Cintiq's pen. But I found that if I disable touch function off, it works then normally because my palm is not resting on the Cintiq's screen. But when touch settings are disabled, it's quite annoying that I am unable to use zoom in and out or move the artboard with my fingers. I updated the latest Wacom Cintiq version, and seemed to solve out the problem for that time. But When I turned on the computer and launched Illustrator on the next day, the same problem occurs. It might work normally with touch settings enabled if I restart computer for several times, but this should not be the resolution. Do you have got the same issue?
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