Re: Acrobat Professional DC

rodm95385283 · ‎Jan 24, 2017

When I go to the site to troubleshoot issues I get the following: It says that phone support isn't offered and the only other contact it gives is the forum. I don't see a way to email support because that's not listed as an option. Do you have an address that I can email?

rodm95385283 · ‎Jan 21, 2017

I tried to contact support, but it says that the forum is my ONLY support option. It's not like we are using the free Reader application. We actually paid pretty good money for this software to get NO official support. So it appears Google and the forum are as good is it gets if you have a problem with this product.

rodm95385283 · ‎Jan 20, 2017

I still haven't heard anything from anyone in the forum regarding this issue. Any recommendations?

rodm95385283 · ‎Jan 16, 2017

I am running Windows 7 and I recently installed Acrobat Pro DC. I get a crash each time I try to edit a pdf document with the following: Problem Event Name: APPCRASH Application Name: Acrobat.exe Application Version: 15.9.20069.28170 Application Timestamp: 560c3bd3 Fault Module Name: MSVCR120.dll Fault Module Version: 12.0.21005.1 Fault Module Timestamp: 524f7ce6 Exception Code: 40000015 Exception Offset: 000a7676 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: dd20 Additional Information 2: dd20237c8f5fc2ca059d8955e89d1295 Additional Information 3: 267c Additional Information 4: 267c7c1cb50e8e56aa19db88ceaf1349 I have tried to run the repair and also have restarted several times. Any assistance you can provide would be extremely helpful. Thanks in advance for your assistance. Regards, Rod

rodm95385283

rodm95385283

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Re: Acrobat Professional DC

Re: Acrobat Professional DC

Re: Acrobat Professional DC

Acrobat Professional DC