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About lrl117
since
‎Feb 05, 2011
‎Dec 26, 2023
lrl117
Explorer
85
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8
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0
Solutions
‎Jul 06, 2021
03:52 PM
Does anyone have a solution to this multi year problem? I am printing, on a Mac, to a HP M277 DW. When I print a document with Preview or Chrome or virtually any other program, it prints quickly. When I print with Adobe Acrobat, minutes go by before a document is printed. I have tried to set the printer to determine color but that doesn't seem to have an effect on the issue. Can anyone help? Thanks.
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‎May 21, 2021
03:42 PM
I understand how the images get to the default location that is specified in preferences. In many cases, I am seeing virtual copies also of the original images. How did they get there? Thanks.
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‎Jan 05, 2021
01:29 PM
How do I stop the lua files from getting into my Mac? I find that I have numerous folders with no image files but a lua file inside. I can never seem to find an answer to this question. It's almost as if Google is avoiding the issue. I am sure many people are complaining.
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‎Feb 08, 2019
10:25 AM
Thanks for your help. Still not sure why the prints were ok with another user and the 16 bit checked but I'm too tired to think about it right now.
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‎Feb 08, 2019
10:07 AM
Good news !! I unselected the 16 bit output in the Epson driver. The image printed fine. I then selected the 16 bit output and printed again and the bad print happened. I'll do some more testing but the digitaldog may have found the answer to my problem. Thanks for staying with me during this frustrating process. Is there an explanation or should I ask the question at the Epson forum?
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‎Feb 08, 2019
09:36 AM
This almost souinds like the congressional hearing where it is impossible to get a straight answer. My printer is an Epson 7890. The driver is about 4-5 years old. It has printed perfectly for years. I am only concerned with Adobe LR and PS. I'm not concerned about other software products and their interaction with the driver. I may be missing something entirely but why can't I get an answer about specifically which user files may be controlling the color so I can replace them to see if that solves the issue? I think Lajolephoto has the same issue with his Canon. Thanks.
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‎Feb 08, 2019
08:17 AM
Something doesn't seem to make sense to me. If the problem is a driver, why does the problem disappear when you set up another user and print from LR and PS? The other user account is using the same driver. Also, why does the problem disappear when printing from Preview (on a Mac)? Some of this discussion is beyond my pay grade but it still looks like the issue of possible corrupted adobe user files is not being addressed. Are you ruling that out?
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‎Feb 07, 2019
01:45 PM
this is the other conversation in the forum: Re: Poor color printing in both Lightroom and Photoshop It deals with my problem which seems to have some similarity to the problem in this discussion. As I mentioned, my situation is still unsolved.
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‎Feb 07, 2019
01:32 PM
Will you be contacting Dave Polaschek from Adobe? That would be terrific. I don't think I have a way of getting to him.
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‎Feb 07, 2019
01:28 PM
It sometimes helps to have company in misery. I'll let you know as soon as I hear more from Adobe. Assuming you are using one of the brand name printers (Canon and Epson) I think that their ICC profiles are fine. 'thedigitaldog' has been helpful and certainly has tons of experience but it looks like the solution is going to have to come from Adobe.
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‎Feb 07, 2019
01:02 PM
Interesting that Preview prints fine. That should eliminate a printer problem or the print driver. In my situation, I had uninstalled and reinstalled the print driver with no difference in results. I am running Mojave 10.14.2. My printer is an epson 7890. I've run every test that I or anyone else could think of. I did find that when I printed using LR or PS from a new user, I got good prints. This indicates to me that Adobe has some screwed up user files and I have been waiting for them to tell me which files I should look at. They are very silent and all they tell me is that I should open a new user account. I would prefer to just delete the files that they tell me and reinstate them from my new user file. I could certainly be a Mojave induced problem with Adobe as I believe that I started to experience the problem after installing Mojave. Adobe seems to have a history of remaining silent and then all of a sudden an update happens and the problem goes away. I simply hate that method of treating problems. I wish they would just acknowledge that there is an issue and they are working on it.
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‎Feb 07, 2019
12:15 PM
1 Upvote
I know how frustrating this is. I'm going through it myself. Did you try to print the file from Preview? What was the result?
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‎Feb 06, 2019
04:42 PM
Try to look at this link: Poor color printing in both Lightroom and Photoshop Your problem might be similar to my issue, which is still not solved. Try to print from another laptop that has Lightroom installed to your printer. See if the problem still persists. Or perhaps set up another user on your current laptop and try to print the same file from that user. Another test would be (if you are on a mac) print your file from Preview and see what results you get. I have isolate my issue to a corrupt Adobe user file. I just can't get adobe to tell me which files could be the problem. They keep telling me to set up another user account but that is going to create a lot of work and unexpected issues. Let us know what happens.
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‎Feb 03, 2019
07:44 PM
I was very pleased to finally get a response from Adobe. I will follow their instructions, probably tomorrow morning and let everyone know the results. I also appreciate all the assistance The DigitalDog has provided. They wrote: Dear Lance, Greetings from Adobe! Hope you are doing good! We completely understand your query, we have gone through the chat conversation and came to know that your user account, color profiles related to Adobe applications are corrupted. We found that the chat conversation is ended from your end as we do not have option to end the conversation from our end. In this case, you can check by Uninstall Creative Cloud Desktop application and all Adobe applications through the Ccleaner and reinstalling Creative Cloud Desktop application. Please uninstall all Adobe application by following steps as stated in link below. https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Download and Install Creative Cloud Desktop application from link below. https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html If the issue persists, please reach out to us back so that we can assist you further. You may contact us on chat by https://helpx.adobe.com/in/contact.html or you may contact us on phone by https://helpx.adobe.com/contact/phone.html Thanks and Regards, Adobe Support.
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‎Feb 03, 2019
02:15 PM
I used the same test file. The color is desaturated and flat. Bright red strawberries look almost maroon brownish. I can send you the scans of the printed files showing what the test print should look like (it is what it looks like on my corrected monitor) and what it looks like from my printer). Since I get a good print from another user account or from another laptop I am sure the problem relates to a corrupted file. The file still must be in my user section on my laptop. Lance R. Levine lance.levine@mfiintl.com<mailto:lance.levine@mfiintl.com> Cell - 915-637-0613 lancerlevine.smugmug.com
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‎Feb 03, 2019
02:03 PM
I followed the procedure you suggested. I copied the Adobe Application support file to my desktop. I deleted it from the Library. I printed the test image from LR and got the same bad results I restarted the computer, no Adobe folder showed in the library. Adobe Installer asked to repair, then downloaded the Creative Cloud Desktop. I deleted the LR and PS applications that still were on my computer I used Adobe Installer to download and reinstall LR and PS I restarted the computer I printed the test file from LR, with the correct Epson ICC profile. The print showed the same bad results. Is there any other place where Adobe is storing older information that would be causing this? Thanks
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‎Feb 03, 2019
12:10 PM
Is the Adobe Application Support Folder the one in the Library? Just to be totally clear, you are suggesting that I remove the Adobe Application Support Folder, copy and save it in case I need to restore it, then uninstall Lightroom and Photoshop and then reinstall LR and PS and do my printing test again?
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‎Feb 03, 2019
11:56 AM
I've actually done all of that. The printer prints fine. The monitor is calibrated. I have not used a saved setting and am using the default in the driver. I did set up another user account and LR and PS printed fine. When I use my normal user setting, the colors print terribly. When I try to print the file using Mac Preview, it prints fine. I am using a test image file and I also have a printed version that was given to me for comparison. This would indicate that the problem is isolated to some Adobe preference or cache files which are in my normal user account. All Adobe says (so far) is that I should set up another user account. That fixes the problem but creates lots of work related to my other software that would need to be moved to the new user account. I am hoping that Adobe can just tell me which files need to be deleted and replaced by the file in my new user account. I think that if I uninstalled LR and PS, I would still have the old corrupt files in my system and would still have the problem when I installed a new version.
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‎Feb 02, 2019
07:42 PM
This has been a frustrating experience in trying to figure out this problem. After many years of consistent printing, about 6 weeks ago something changed and my prints look drab, flat, slightly greenish, etc. Printing from Photoshop and lightroom give same results. I am on a Mac, Mohave, 10.14.2, Lightroom 8.1, camera raw 11.1. I use an Epson 7890 printer. I am printing with Epson glossy paper, the correct ICC profile and my driver is turned off and lightroom manages the color management. This is what I have done to narrow down the search for the problem: I used my wife's Mac, printing to my Epson printer. Her prints looked fine. I created another user on my Mac laptop and my prints looked fine. Printing from my normal user setting, the prints are awful. Printing from Apple Preview, the prints are fine. I tried to reset Lightroom preferences on my user account by doing a shift + option when opening the program. The print continued to look the same (awful) I am convinced that there must be some user files in my Mac library that need to be purged or deleted. They can be replaced by the user files in the new user account that I set up. This would allow me to continue to use my normal user account and not affect all my other programs. I tried to go on Adobe chat but that went nowhere. The suggestion was to set up another user account and download a new version of the software into that account. Can anyone help? Thanks.
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‎Jan 25, 2019
03:09 PM
1 Upvote
Same issue with printing from either LR or PS. Both latest versions. Printing on a Mac, macOS Mojave version 10.14.2. The printer is an Epson 7890. The printer, with the printer managing on a test print works great. When printing from an ICC profile, using Epson paper and ink, I get a slightly darker, desaturated print with a greenish caste. Prints are identical whether from PS or LR. I've made sure that the correct paper is selected with the correct ink, the heads are not clogged, Photoshop is managing colors, etc. My monitor is calibrated and shows a good image. Seems like this problem surfaced about two months ago.
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‎Jan 20, 2019
02:48 PM
Finally, after at least 100 hours of work, lots of toner and paper and some very good help and tips from you, the problem has been solved. It had to do with the epson driver settings. There is some very confusing wording that is being used. I've documented everything that I did, including screen shots and could probably put it in a pdf file to help others. Thanks again for your help.
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‎Jan 20, 2019
12:32 PM
Regarding my greenish caste printing issue, In photoshop, if I select PS Manages colors, the epson driver with basic selected will show the print mode 'accuphoto hdr' greyed out and the color mode shows 'no color mgt' greyed out. I assume that is correct. If I select 'Printer Manages Colors' in photoshop, the epson driver shows exactly the same thing. When I switch to the 'advanced color setting' it shows 'epson color management is off'. Is that correct? I would think that when I am setting to 'Printer manages colors' in photoshop, the epson driver settings should be different than 'PS manages colors' What am I missing? Thanks. Lance
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‎Jan 16, 2019
02:55 PM
I printed the test image from Lightroom and from Photoshop. Both prints were identical. They both had a slightly greenish caste and were a little darker than the monitor display. Not sure what I did that now has them printing identically. Nevertheless, that is what happened with your test image. I'm thinking that the monitor profile may be out of whack. The dark/ brightness issue can be corrected by reducing the brightness of the monitor. Not sure how I can deal with the greenish caste issue. Would that be a monitor issue (the monitor looks good) or a printer issue. If a printer issue, is there an adjustment to tweak colors on the printer? I'm hoping that this doesn't get beyond my pay grade.
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‎Jan 16, 2019
12:21 PM
The puzzle is why when I print the identical image from photoshop and lightroom, the photoshop image prints fine and and lightroom image prints has a green caste and looks duller. Again, both prints are from the same file. If the heads were clogged, both prints should show the problem. Could there be some corruption in the lightroom software on my computer? If so, should I uninstall and reinstall? Is there some cache that needs to be purged from lightroom? Very puzzling.
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‎Jan 16, 2019
07:38 AM
Joe, the screen shot with the color matching settings show greyed out boxes for color sync and epson color controls. It does show a dot in the color sync. The screen shot you sent shows both of those choices in bold. In another box with the printer settings it does show that the Epson Driver Color Management is off (which it should be). When I print to a jpeg file the image looks fine. Thanks.
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‎Jan 15, 2019
09:37 PM
Joe, Attached is the screen shot of the Print Job panel in my Lightroom Classic CC. Thanks.
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‎Jan 15, 2019
02:17 PM
Joe, not sure what other info you need to help. I am on a Mac, MacOS Mojave, version 10.14.2, Lightroom Classic CC, 8.1 release, Photoshop CC 20.0.1, Epson 7890 printer, paper used was Epson Luster and Epson Hot Press Bright with the correct associated black inks, Epson ICC profiles were used for each paper, heads were checked, cleaned and did not show clogging, the epson driver was set to use photoshop or in Lightroom, the ICC profile, the epson driver was turned off in both photoshop and lightroom. Keep in mind that prints using photoshop are coming out relatively close to my monitor display and look good. Prints from Lightroom are coming out with a green caste although the image on the monitor looks good and looks the same as in photoshop. The monitor has been color corrected using XRite i1. If I left out anything, please let me know. Thanks for your help. Lance
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‎Jan 15, 2019
02:05 PM
David, what is this link for? Seems like it just goes back to this forum?
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‎Jan 14, 2019
11:19 PM
Since this forum is n the adobe.com website, why is it a community forum of just users to users? Isn’t it a forum that would also have adobe input? I always get frustrated by the silence OE Adobe. I would think they would be much more active in trying to help their clients. Is rhere another forum that adobe will respond to on a timely basis?
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