How do I find out if I have the Creator update installed, is that on my PC or on the Kobo? thanks ... View more

Hi, Do you know what version of Windows you are running? There seems to be some thought that Windows 10 is causing an issue which is what I am using, thanks ... View more

Hi, I'm glad my fix worked for you, I'm still on the old version too but in no rush to change as it works, the above poster joanna seems to have had success though if you want to ask her what version she updated to maybe? ... View more

Hi, Thanks for your post, I was going to ask if anyone had tried the latest update and it sounds as though it is still not fixed. I am still running on software from December 2015 using the fix I outlined above and can read library doing this, I would however like to be on the latest version! ... View more

Hi, Has anyone had any success now with a new software version to overcome this problem? If so what version number? Kobo keep emailing me telling my just to try it and let me know how I get on, but I am reluctant to be their guinea pig without firm assurances. I am still running December 2015 version but my Kobo locks up occasionally so I would like to be on the newest version if possible but only if this bug with library books is definitely fixed. Thanks ... View more

This is what Kobo told me on 17th May: "You contacted us today because you are having issues with sideloading library ebooks onto your Kobo eReader. Please accept our apologies as the Adobe Digital Editions sideloading is currently a general problem which is affecting many Kobo customers. Please be advised that our development team is working on rectifying the issue as soon as possible. Our development team has generated potential resolution steps in order to rectify the Adobe Digital Editions sideloading issue. We kindly ask you to perform the following steps and inform us whether or not these steps have resolved the issue." The steps were all deauthorizing and re-authorizing again, a factory reset and a resync with Kobo desktop. I haven't done this as there is no software fix yet and as my Kobo is working fine using the old software version I'm leaving it until they confirm a fix. ... View more

Hi Catherine, sorry to hear it's not worked properly. I don't know why that would be. I can only suggest that you redo it in case a step was not done properly. You can use your Mac if in File Explorer using the View tab at the top you tick Show Hidden Items (that's how it is done on my PC). Maybe someone who has followed this procedure recently, Jan or Shirley, can advise if they encountered this issue as I can't remember but don't think it demonstrated what your Kobo is doing. Did you turn WIFI off before you began the procedure? The only hope is that Kobo have advised Jan they are working on an update for release in 2 weeks. ... View more

Finally acknowledgement and a timescale for fixing it! Thanks for the information and keeping the pressure on Kobo. ... View more

Hi Shirley glad the procedure worked for you just remember don't put the Wi-Fi back on or use the Kobo desktop app. The older version of software is fine for a long time I think as they only made small tweaks on the last updates. Unfortunately you won't be able to read any more purchased books so hope there are plenty of available library books, I struggle sometimes that's all and have to wait on holds for ages! ... View more

Hi What terrible customer service, one hand doesn't know what the other one is doing! I never got a reply asking for the email address of their CTO. Well if you get stuck post on here and I will try and help you. ... View more

Hi Jan Glad it has worked for you, I suggest you stay on the old version for a while until we are sure they have fixed it. They told me yesterday they are aware of it and are resolving it but don't hold your breath. ... View more

Where do you live? I have asked customer care for the email address of Trevor Hunter CTO, not sure if they will supply it, as I want to escalate it to him. I live in the UK if anyone who lives in Canada could ring their office it might be an idea to get his email address or speak to him, their number in Toronto is +1 416-977-8737 ... View more

Hi, I think you might be making some progress as they have admitted there is a problem and they are trying to fix it, but might be barking up the wrong tree investigating the books, all the ones I tried about 10 did not open. I have asked customer care for the email address of Trevor Hunter CTO, not sure if they will supply it, as I want to escalate it to him. I live in the UK if anyone who lives in Canada could ring their office it might be an idea to get his email address or speak to him, their number in Toronto is +1 416-977-8737 If you want to go back to software from 2015, rather than factory reset, so you would have been running with this for most of 2016, this is how to do it: This is all from memory as I can't redo it on my Kobo. This procedure is written for people with reasonable PC skills but not an IT boffin. It means you will not be able to access any purchased books on your Kobo in future as with WIFI being turned off the books are not accessible but this fix works for the library books. Make sure that the Kobo Desktop is NOT running and you have WIFI disabled on your Kobo. Click or open this link, by right clicking and open in new tab or new window: Firmware 3.19.5761 - MobileRead Forums This page should appear: Under the first heading: Mark 3 Hardware: Original Touch(N905/N905B Model) select the link below it: http://download.kobobooks.com/firmwares/kobo3/january2016/kobo-update-3.19.5761.zip This will open a zip file, on my PC in the bottom left hand corner of the screen, click on this to unzip or open it. Connect your Kobo to the computer and select Connect on the device (if asked), making sure WIFI is still turned off to stop automatic updates. Open File Explorer. Locate where the zip file has been extracted to (kobo-update-3.19.5761). On my PC it was in "Downloads". Do not copy the original unopened zip file (kobo-update-3.19.5761) itself to the device, instead: Open the zip file.                The zip file contains the following 3 items:                Upgrade folder                manifest.md5sum                KoboRoot.tgz              Select all 3 items together and copy the entire contents of the zip file to the .kobo directory on the Kobo. Safely remove the device from Windows (or your operating system of choice). Disconnect the device from your computer. The device will now install the new software on your Kobo. Do not switch WIFI back on as otherwise your Kobo will try to update its software back to the current version which we know does not work. This worked for me for library books using either version of Adobe 3.0 or Adobe 4.5 which makes me think it is a problem with the new Kobo software version and not Adobe. Let me know if it works for anyone. Hope this helps, if you need any more help or get stuck just ask. ... View more

Hi, I have tried all the suggestions above about going back to version 3.0 of ADE and to no avail. The only solution that worked for me was to load an older version of software on my Kobo Touch back from December 2015 as I suspect there is a problem cause by the last Kobo firmware update as all was working fine until then. My library books now open fine but of course I can't read any books purchased as I do not want to sync my Kobo as it will update its software again. This might be helpful info that's all to someone trying to get it fixed. I did post on another thread a long procedure about to revert the software. ... View more

I forgot to say this worked for me for library books using either version of Adobe 3.0 or Adobe 4.5 which makes me think it is a problem with the new Kobo software version and not Adobe. Let me know if it works for anyone. ... View more

This is all from memory as I can't redo it on my Kobo. This procedure is written for people with reasonable PC skills but not an IT boffin. It means you will not be able to access any purchased books on your Kobo in future as with WIFI being turned off the books are not accessible but this fix works for the library books. Make sure that the Kobo Desktop is NOT running and you have WIFI disabled on your Kobo. Click or open this link, by right clicking and open in new tab or new window: Firmware 3.19.5761 - MobileRead Forums This page should appear: Under the first heading: Mark 3 Hardware: Original Touch(N905/N905B Model) select the link below it: http://download.kobobooks.com/firmwares/kobo3/january2016/kobo-update-3.19.5761.zip This will open a zip file, on my PC in the bottom left hand corner of the screen, click on this to unzip or open it. Connect your Kobo to the computer and select Connect on the device (if asked), making sure WIFI is still turned off to stop automatic updates. Open File Explorer. Locate where the zip file has been extracted to (kobo-update-3.19.5761). On my PC it was in "Downloads". Do not copy the original unopened zip file (kobo-update-3.19.5761) itself to the device, instead: Open the zip file.                The zip file contains the following 3 items:                Upgrade folder                manifest.md5sum                KoboRoot.tgz               Select all 3 items together and copy the entire contents of the zip file to the .kobo directory on the Kobo. Safely remove the device from Windows (or your operating system of choice). Disconnect the device from your computer. The device will now install the new software on your Kobo. Do not switch WIFI back on as otherwise your Kobo will try to update its software back to the current version which we know does not work. Hope this helps, if you need any more help or get stuck just ask. ... View more

I'm not sure I would bother if I were you as I don't think it's got anything to do with one book versus another one. I've just got back from holiday and my Kobo was fine with the downloaded library books with my fix of going back to old software from December 2015 as I explained earlier - it might be worth telling them that. ... View more

I believe it is an issue with the latest Kobo software update as I had the same problem too, not Adobe as I mine worked fine before so I reverted my Kobo to software dated December 2015 and this resolved the issue. ... View more

I believe it is an issue with the latest Kobo software update as I had the same problem too, not Adobe as I mine worked fine before so I reverted my Kobo to software dated December 2015 and this resolved the issue. ... View more

Have you had any joy yet with Kobo resolving this issue? ... View more

Yes maybe someone is looking into it. Tell them their version 3.19.5761 December 2015 worked just fine! ... View more

Worrying if they think it was fixed on 2 different versions! ... View more

Oh no what a shame. Do you happen to know the version number of the software, you can find it under Device info? I know version 4.3.8945  doesn't fix it as I tried upgrading to that. Do you think they understand the problem? ... View more

They have replied to me after I reported the bug saying they have exhausted all their troubleshooting ideas and to contact Adobe! Sounds like they don't know what they're doing. ... View more

Great news thanks for letting us know. ... View more

Hi, Thanks for the update will be interested to hear if they do fix it, however mine is now working fine using my fix above, by going back a software version.. ... View more

Hi yes I sent them a link to this thread too! ... View more

I don't think the library will be able to help as they won't be technical enough. I am fairly certain it's not a problem with ADE as I placed the books on with both versions 3.0 and 4.5. Kobo keep saying you need to run 3.0. You are getting the runaround like I did. Can you call back tomorrow. I used the 2nd email address this morning and it hasn't bounced back (the help one I picked up from another Kobo forum). ... View more

I'm sorry I received an email from that address so thought it would be ok, try this one instead, or of not call or use Chat: kobo.mail1@frontlinesvc.com Say you know it's a known problem as they will give you the runaround, I was on chat for an hour! Just say you want to report the bug. I was as upset as you are and tried all that you have done to no avail. Have you read my temporary solution above about installing an older version of software as it does work. Would you like some help trying to do this? You will only be able to read library books but not purchased ones, but it will offer a short term solution until/if they provide one. I am going on holiday soon so was desperate to load some library books on that I have waited for from the library site for 2 weeks on hold! ... View more

I would contact Kobo so they know many people have this problem it  will increase the pressure to issue a fix, their email is help@kobobooks.com ... View more