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Participant
August 22, 2023

Black screen

  • August 22, 2023
  • 2 replies
  • 201 views
I keep getting a black screen when editing a video

2 replies

Participant
August 23, 2023
Hi,
I'm uploading zoom videos which are between 5 and 10 minutes long and then
cutting them up and downloading them. It's for work.

I use Google and Microsoft Edge, depending on what I have open. I tend to
close everything when working on these videos.
I work on a Dell Latitude 7410 which has a 64 bit operating system and
this is a newly built laptop.
OS name - Windows 10 Enterprise

Best wishes
Pen

*Pen Meadows-Jones*
Training Content Manager
UKRI
07896 734321
Petre Gherghinescu
Participant
August 22, 2023

Hi @default31816501ezk6uj, thanks for reaching out. I understand the frustration and I'm here to help out. Can you please give me more info on the workflow? 

It would be helpful to have the following information in order to dig into the problem: 

1. Browser Version

2. Operating System

 

-- Petre