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default31707959wfyi1k
Participant
August 16, 2023

Premium Access?

  • August 16, 2023
  • 3 replies
  • 279 views
As soon as I was required to move my Adobe Express files over to the new Adobe Express, it is not stating that I do not have premium access and no longer have access to my branded fonts that I have been using on project. I had no issues accessing any of the premium features with the older version of Adobe Express, what has changed? I don't believe the company license has changed.

3 replies

Corina Murgila
Adobe Employee
Corina Murgila
Adobe Employee
August 23, 2023

Sanni262949508ldr,

 

You ran into a bug.

For uploading a custom font please contact the admin of your oganization. At this moment, the fonts for ent users cand be uploaded only from the admin console.

Let me know if that worked for you!

Thank you and sorry for the inconvenience!

S
Sanni262949508ldr
Participant
August 23, 2023

Hello, 

We have same problem in my company. We have many employees who have the full Adobe plan, and New Express implies that we have premium-account in Express (small icon), but when we are trying to add fonts we all get the same error message. 

 

 

Corina Murgila
Adobe Employee
Corina Murgila
Adobe Employee
August 19, 2023

Hello @default31707959wfyi1k ,

 

Sorry to hear about your issue.

Could you please add a screenshot of the error you are facing so we better understand where does the error occur?

What type of account do you have? Is it Individual/Enterprise/EDU?

 

Thank you for your patience!

Corina

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